Abstract:
An IP telephony service allows customers to form user groups. Each user group can include multiple telephony devices that are associated with one or more users. One or more group identifiers would be associated with each user group. When an incoming communication is directed to a user group, a group identifier is used to retrieve a list of the members of the group, or a list of devices that correspond to the members of the user group. The communication is then sent to one or more members of the group, or to one or more of the devices that correspond to members of the user group. Handling preferences may determine how the incoming communication is delivered. In some instances, the incoming communication could be a telephone call. In other instances, the incoming communication could be a SMS message or an instant message.
Abstract:
A method and apparatus for call termination routing. The method comprises determining one or more characteristics of an incoming call, mapping the one or more characteristics to a termination policy, and routing the incoming call to a communication device. The incoming call is routed to the communication device in accordance with the mapped termination policy. The determining, mapping, and routing steps are performed by a controller computing device as known in the art. The apparatus comprises means for determining one or more characteristics of an incoming call, means for mapping the one or more characteristics to a termination policy, and means for routing the incoming call to a communication device. The incoming call is routed to the communication device in accordance with the mapped termination policy.
Abstract:
Systems and methods for establishing a communications channel between a first user and a second user through a first communications system make use of contact information obtained from a second communications system. The contact information obtained from the second communications system is stored in a cross-reference database maintained on the first communications system. The information could be obtained by having the first communications system access the second communications system using the credentials of a user of the second communications system to obtain contact information stored on the second communications system for the user. The information in the cross-reference database allows the first communications system to determine a non-publically switched telephony network (PSTN) identifier of a telephony device associated with the second user. This identifier is then used to establish a communications channel between the first user and the second user.
Abstract:
Method, apparatus, and computer readable medium for providing an identifier for a caller identifier (ID) function when processing a communication request between a calling party and a called party in a communication network is described. In some examples, an initial identifier for the caller ID function associated with the calling party is received. A determination is made if the calling party has a virtual identifier configured in the communication network. A determination is made if the called party has a predefined identifier associated with the calling party configured in the communication network. The initial identifier is replaced with a terminating identifier based on configuration of the virtual identifier and the predefined identifier in the communication network.
Abstract:
A method and apparatus for call termination routing. The method comprises determining one or more characteristics of an incoming call, mapping the one or more characteristics to a termination policy, and routing the incoming call to a communication device. The incoming call is routed to the communication device in accordance with the mapped termination policy. The determining, mapping, and routing steps are performed by a controller computing device as known in the art. The apparatus comprises means for determining one or more characteristics of an incoming call, means for mapping the one or more characteristics to a termination policy, and means for routing the incoming call to a communication device. The incoming call is routed to the communication device in accordance with the mapped termination policy.
Abstract:
A IP telephony service allows customers to form user groups. Each user group can include multiple members, each of whom have their own telephony device. A group identifier is assigned to each user group. When an incoming communication directed to the user group identifier is received by the service, the service obtains handling instructions for the user group that specify how the incoming communication is to be terminated to the members of the user group. The service then terminates the incoming communication to one or more members of the user group based on those handling instructions.
Abstract:
Method, apparatus, and computer readable medium for providing an identifier for a caller identifier (ID) function when processing a communication request between a calling party and a called party in a communication network is described. In some examples, an initial identifier for the caller ID function associated with the calling party is received. A determination is made if the calling party has a virtual identifier configured in the communication network. A determination is made if the called party has a predefined identifier associated with the calling party configured in the communication network. The initial identifier is replaced with a terminating identifier based on configuration of the virtual identifier and the predefined identifier in the communication network.