Abstract:
A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber corporate analysis related information, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of corporate analysis-related information in real-time, via natural language voice communication with a voice-enabled terminal device.
Abstract:
An Internet access control method in a mobile communication terminal with a built-in web browser. Upon receipt of an Internet access request from a user, the mobile communication terminal accesses a web server through an Internet, downloads a web document from the web server, and displays the downloaded web document. Upon receipt of a data input from the user while displaying the web document, the mobile communication terminal performs an operation according to the data input. Otherwise, upon failure to receive any web command from the user for a predetermined time after displaying the web document, the mobile communication terminal temporarily releases an access to the Internet. In the meantime, the mobile communication terminal resumes an access to the Internet upon receipt of a web command from the user.
Abstract:
A method and system are provided in which teleconference calls are scheduled in advance and, at an appropriate predetermined time, calls are automatically made to the designated participants of the conference calls thereby avoiding the need for the participants to call into a teleconference center. In a preferred embodiment, when teconferences are scheduled, the telecon participants are designated and their phone numbers are input or otherwise determined, for example, through access to a centralized database. A calendar is monitored and at a predetermined time relative to the scheduled start of the telecon, a server system application initiates the calling of the participants for connection to the telecon. The system may be configured to require participants to enter a password before the connection is completed. The status of the called participants is determined and displayed on individual display devices of the other participants in the telecon. In one example, designated participants are called back at selected intervals if the initial automated call is unanswered.
Abstract:
An enhanced AIN telephone system that can screen incoming calls during predetermined time periods and block some calls while allowing selected calls to be completed.
Abstract:
A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative processing or interrupt current processing. If appropriate alternative or interrupt commands are not received during the delay period, then processing continues as provided in accordance with the previously played message. The duration of this silent prompt delay is carefully selected to provide sufficient response time for the caller to request alternative processing, while avoiding a perceptible or objectionable delay to the average caller not requiring alternative processing. Optimally, this delay period should be within a range of one to two and one-half seconds and, preferably, within a range of 1.2 to 2.3 seconds, an optimal time being 1.8 seconds. The VRU may be included as part of a voice activated dialing system which recognizes a name of a party to be called, identifies the associated telephone number from a telephone directory, and reads the name found back to the caller. The system then uses a silent prompt, waiting for the described 1.8 seconds to allow the user to invoke alternative processing, such as requesting the listing, voice mail options, or a next closest match. If no alternative processing is requested during the 1.8 seconds, processing continues and the named party is called.
Abstract:
In one embodiment, the invention relates to a telephony system. In one embodiment of the invention, the system includes a first communication device adapted to interface with a client application, a second communication device, the second communication device adapted to exchange voice over internet protocol (VoIP) data with the first communication device, and a server comprising a route engine, wherein the route engine is adapted to exchange provisioning data with the client application such that VoIP packet data remains channeled through a public network such that it is separated from the server.
Abstract:
A system and method is described for storing, controlling and accessing multimedia messages, like voice mail, email, video mail and short messages in a communications network, including the Internet or Intranet (202) and any other data or telephony network (206, 207). The communications network (202, 206, 207) comprises one or more storage facilities (201a, 201b, and 201c) for storing messages destined to be received by an intended receiver (209). A sender (208) of a message is provided control over the storage and access of the messages in the one or more storage facilities (201a, 201b, and 201c). The storage facilities (201a, 201b, 201c) may be directly assigned to the sender (208). The storage facilities (201a, 201b, 201c) may be distributed over the communications network (202, 206, 207) and dedicated to or optimized for a particular type of message.
Abstract:
A communication system includes a message server which receives messages addressed to target communication devices coupled to the message server by a communication link. The message server includes a log file which tracks the time that messages intended for various addressed communication devices are received by the message server. The message server includes a log file activity detector which periodically checks the log file to determine if a message addressed to a particular communication device has been received with a predetermined past time period. If a message has been so received and logged, the mail server notifies the target communication device that the message has been delivered to the communication device's mailbox on the message server. The user of the communication device can then opt to retrieve the message.
Abstract:
A tone processing method and communications system which reduce the probability of falsely detecting modem and facsimile communications that occur on a communications link. The link connects a calling endpoint to an answering endpoint. In a preferred embodiment, when the answering endpoint goes off-hook in response to receiving a call from the calling endpoint, an elapse of time is measured while monitoring the link. If a predetermined amount of time elapses without detecting at least one tone on the link, tone detection criteria is modified to reduce tone detection sensitivity, or to ignore tones altogether. In another embodiment, the tone detection criteria is similarly modified if voice activity is detected on the link. In yet another embodiment, when tones and voice activity occur at different times during a call, at least one characteristic is modified to optimize the link for the type of communications occurring on the link.
Abstract:
Performance parameters of a switch may be ascertained by observing its behavior during a brief interval of high call volume. This may be achieved by accumulating call messages on a queue before allowing them to be processed together as a group. Without increasing the rate of incident calls, an accumulation of messages is accomplished by altering the amount of time that elapses between transferring the accumulation to a processing queue. In one implementation, test calls are accumulated in call input queue. Ordinarily, these calls are transferred to a second queue for processing every few milliseconds (the transfer period). By increasing the transfer period, an increased number of calls are stored in the call input queue before being transferred to the second queue. This allows a larger number of calls to be processed by the telephone switch in a given cycle and, hence, allows the switch's operation under increased call volumes to be observed.