公开(公告)号：US11968326B2

公开(公告)日：2024-04-23

申请号：US18148115

申请日：2022-12-29

Applicant: Micro Macro Assets LLC

Inventor： Senraj Soundar

IPC: H04M3/42 ,  H04M3/00 ,  H04M3/51 ,  H04M3/523 ,  H04M3/54 ,  H04M3/58

CPC classification number: H04M3/51 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M3/54 ,  H04M3/58 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/357 ,  H04M2203/404

Abstract: A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system connects the agent with the customer associated with a customer record selected from the batch by the agent.

公开(公告)号：US11678162B1

公开(公告)日：2023-06-13

申请号：US17170097

申请日：2021-02-08

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Frankie Lockenour

IPC: H04W4/80 ,  H04M3/42 ,  H04W4/14 ,  H04M3/06 ,  H04W4/44 ,  H04W4/48 ,  G07C5/00

CPC classification number: H04W4/80 ,  G07C5/008 ,  H04M3/06 ,  H04M3/42042 ,  H04W4/14 ,  H04W4/44 ,  H04W4/48 ,  G07C2205/02 ,  H04M2201/14 ,  H04M2250/02

Abstract: In one aspect, a system for receiving communications while a user operates a motor vehicle is provided. The system may include (1) a BLUETOOTH interface configured to establish a connection to a BLUETOOTH device associated with the motor vehicle, (2) a wireless communication interface configured to receive a wireless communication from a remote device, and (3) a processor coupled to the wireless communication interface and the BLUETOOTH interface, and configured to: (a) determine the user is operating the motor vehicle based upon the connection to the BLUETOOTH device, and (b) suppress a notification of the user of receipt of the wireless communication while the user is operating the motor vehicle.

公开(公告)号：US11659084B2

公开(公告)日：2023-05-23

申请号：US17252475

申请日：2019-06-14

Applicant: ORANGE

Inventor： Bertrand Bouvet

IPC: H04M3/436 ,  H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42059 ,  H04M3/42195 ,  H04M2201/14

Abstract: A method for filtering an original communication, being generated by a caller device toward a called device, and identified by an uncertified caller identity and by at least one certified caller identity. The method includes: verifying a condition satisfied if the uncertified caller identity and the at least one certified caller identity are different; and if the condition is satisfied, detecting expiry of a waiting duration following the verification, this duration being equivalent to the duration of at least one ring; and following the expiry and if no message is detected indicating the end of the original communication, presenting to the called device the original communication with at least one caller identity from among the uncertified caller identity and the at least one certified caller identity, the original communication not being presented to the called device before the detection.

公开(公告)号：US20180262617A1

公开(公告)日：2018-09-13

申请号：US15973871

申请日：2018-05-08

Applicant: Micro Macro Assets LLC

Inventor： Senraj Soundar

IPC: H04M3/51 ,  H04M3/58 ,  H04M3/54 ,  H04M3/523

CPC classification number: H04M3/51 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M3/54 ,  H04M3/58 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/357 ,  H04M2203/404

Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on an outcome of a communication attempt made to communicate with the customer and based on a specified number of communication attempts made to communicate with the customer.

公开(公告)号：US10038789B1

公开(公告)日：2018-07-31

申请号：US15890950

申请日：2018-02-07

Applicant: UIPCO, LLC

Inventor： Peter H. McKenna ,  Darrius M. Jones ,  Kory Michael Upton ,  Enrique Tamayo ,  Allen J. Guidry ,  Julio Estevez-Breton

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  G06Q30/02 ,  H04M3/436 ,  H04M3/42

CPC classification number: H04M3/5235 ,  G06Q30/0202 ,  H04M3/42068 ,  H04M3/436 ,  H04M3/4365 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2201/14 ,  H04M2203/555

Abstract: Methods and systems for routing calls based on a minimum expected delay, classification, and priority of the call are provided. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.

公开(公告)号：US10015311B2

公开(公告)日：2018-07-03

申请号：US14553291

申请日：2014-11-25

Applicant: Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M11/00 ,  H04M3/42 ,  G10L15/26 ,  H04M1/247 ,  H04M1/253 ,  H04M3/533

CPC classification number: H04M3/42382 ,  G10L15/26 ,  G10L15/265 ,  H04M1/2473 ,  H04M1/2475 ,  H04M1/2535 ,  H04M3/42042 ,  H04M3/42161 ,  H04M3/42195 ,  H04M3/42391 ,  H04M3/533 ,  H04M2201/14 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2242/04

Abstract: A system and method for presenting caller ID information related to a caption assisted telephone call incorporating a first party Network appliance, a first party telephone service/terminal, and a relay linkable to the first party Network appliance via the Internet.

公开(公告)号：US09986091B2

公开(公告)日：2018-05-29

申请号：US15070961

申请日：2016-03-15

Applicant: 8x8, Inc.

Inventor： Robert Townsend

IPC: H04M3/00 ,  H04M3/51 ,  H04M3/436 ,  H04M3/523 ,  H04M15/00

CPC classification number: H04M3/5175 ,  H04M3/436 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M15/80 ,  H04M15/8027 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18

Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

公开(公告)号：US09955013B1

公开(公告)日：2018-04-24

申请号：US15395517

申请日：2016-12-30

Applicant: Afiniti Europe Technologies Limited

Inventor： Zia Chishti

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5232 ,  H04M3/5238 ,  H04M2201/14

Abstract: Techniques for L3 pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for L3 pairing in a contact center system comprising determining a minimum amount of agent choice, determining a maximum amount of delay, postponing agent selection until at least one of the following conditions is satisfied: (a) the maximum amount of delay has elapsed; or (b) the minimum amount of agent choice has been reached, and selecting an agent among one or more agents for connection to an available contact within the contact center system.

公开(公告)号：US20180034955A1

公开(公告)日：2018-02-01

申请号：US15728359

申请日：2017-10-09

Applicant: Huawei Device (Dongguan) Co., Ltd.

Inventor： Chan WANG ,  Huangwei WU

IPC: H04M1/725 ,  H04M1/663 ,  H04M3/436

CPC classification number: H04M1/72577 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42093 ,  H04M3/436 ,  H04M2201/14 ,  H04M2203/2005 ,  H04M2250/60

Abstract: The present application discloses a mobile terminal control method, including: receiving a communication request sent by a communication request initiating party, and calculating a time interval between a time when the communication request is received and a time when a previous communication request from the communication request initiating party is received; and if the time interval is greater than a preset threshold, skipping generating a vibrating and/or ringtone alert for the communication request, and detecting an online status of a communications software account associated with the communication request initiating party and sending prompt information to an online communications software account, where the prompt information is used to indicate that a mobile terminal is in a Do Not Disturb mode.

公开(公告)号：US09883039B2

公开(公告)日：2018-01-30

申请号：US15491342

申请日：2017-04-19

Applicant: Unify GmbH & Co. KG

Inventor： Jurgen Luers ,  Ingolf Thiele

IPC: H04M3/42 ,  H04M3/523 ,  H04M3/46

CPC classification number: H04M3/5235 ,  H04M3/42365 ,  H04M3/46 ,  H04M3/5232 ,  H04M3/54 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2203/2038 ,  H04M2203/551 ,  H04M2203/556

Abstract: A communication system and method for routing communications can include a communication device that is configured to route a communication connection based on empirical data relating to an attempted communication. For instance, in some embodiments the device of a communication system can be configured to utilize stored and classified empirical data for automatically determining a subject of an attempted communication made by a user via the user's communication terminal and dependencies the user for that attempted communication may have on a callee for use in establishing a connection for the caller based on the determined dependencies and determined subject of the attempted communication. Information regarding the determined subject of the communication attempt can be based on the stored empirical data. The attempted communication can also be rerouted to another user based on the empirical communication data if that attempted communication is not established within a pre-selected time period.