公开(公告)号：US09585002B2

公开(公告)日：2017-02-28

申请号：US15220735

申请日：2016-07-27

Applicant: International Business Machines Corporation

Inventor： Nataraj Shivashankaraiah

IPC: H04W8/18 ,  H04W4/14 ,  H04M3/42 ,  H04M3/44 ,  H04M1/2745

CPC classification number: H04W8/183 ,  H04M1/274508 ,  H04M1/274533 ,  H04M1/274575 ,  H04M1/274583 ,  H04M1/56 ,  H04M1/72519 ,  H04M3/4211 ,  H04M3/424 ,  H04M3/44 ,  H04M11/00 ,  H04M15/06 ,  H04M2201/16 ,  H04M2242/18 ,  H04M2250/60 ,  H04W4/14

Abstract: A tool for contacts management and automated calling. The tool displays, by one or more computer processors, a contact page for adding a contact, wherein the contact page includes at least one conditional flow statement field. The tool program prompts, by one more computer processors, to configure the at least one conditional flow statement field. The tool saves, by one or more computer processors, the contact based on the at least one control flow statement field. The tool initiates, by one or more computer processors, an automated call to the contact based, on the at least one conditional flow statement field. The tool applies, by one or more computer processors, the at least one conditional flow statement field to the automated call to the contact.

Abstract translation: 用于联系人管理和自动呼叫的工具。 所述工具由一个或多个计算机处理器显示用于添加联系人的联系人页面，其中所述联系人页面包括至少一个条件流程语句字段。 该工具程序通过一个计算机处理器提示配置至少一个条件流语句字段。 所述工具由一个或多个计算机处理器基于所述至少一个控制流程语句字段保存所述联系人。 所述工具由一个或多个计算机处理器在所述至少一个条件流程语句字段上启动对所述联系人的自动调用。 该工具由一个或多个计算机处理器将至少一个条件流程语句字段应用于对联系人的自动调用。

公开(公告)号：US09565300B2

公开(公告)日：2017-02-07

申请号：US15091885

申请日：2016-04-06

Applicant: Elwha LLC

Inventor： Alistair K. Chan ,  William David Duncan ,  Roderick A. Hyde ,  Ozgur Emek Yildirim

IPC: H04M1/64 ,  H04M3/42 ,  H04M3/432 ,  H04W4/14 ,  H04M3/533

CPC classification number: H04M3/42195 ,  H04M1/64 ,  H04M3/42059 ,  H04M3/42348 ,  H04M3/432 ,  H04M3/53325 ,  H04M3/5335 ,  H04M3/53366 ,  H04M2201/16 ,  H04M2203/2072 ,  H04M2203/655 ,  H04W4/14

Abstract: A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.

Abstract translation: 计算设备包括存储器; 以及处理电路，其耦合到所述存储器并且被配置为接收关于放置到所述计算设备的多个电话呼叫的呼叫数据，所述多个电话呼叫中的每一个由呼叫者放置; 基于存储在存储器中的呼叫数据和优先级数据对每个呼叫者进行优先级排序，该优先化数据提供每个呼叫者和与计算设备相关联的接收者之间的关系的指示，并且包括电子联系人数据，电子日历数据， 和社交媒体数据; 确定每个呼叫者基于每个呼叫者的优先级与接收者通话的将来时间; 并向每个呼叫者发送消息以提供未来时间的指示。

公开(公告)号：US20160227040A1

公开(公告)日：2016-08-04

申请号：US15097215

申请日：2016-04-12

Applicant: Facebook, Inc.

Inventor： Mohit Talwar ,  Miladin Pavlicic ,  Siddharth Murlidhar

IPC: H04M3/53 ,  G10L15/26 ,  H04W4/12 ,  H04W12/06 ,  H04M1/725 ,  H04M7/00

CPC classification number: H04M3/5315 ,  G10L15/265 ,  H04L41/04 ,  H04L41/08 ,  H04L51/16 ,  H04L51/36 ,  H04M1/72547 ,  H04M3/42382 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/0024 ,  H04M7/0033 ,  H04M7/006 ,  H04M2201/16 ,  H04M2207/18 ,  H04W4/12 ,  H04W12/06

Abstract: Methods and systems directed to retrieving voicemails from a voice mailbox server. In particular embodiments, a mailbox server may receive a notification from the voice mailbox server and connect to the voice mailbox server providing the credentials of a client device, and pull new voicemails for storage at the mailbox server. In particular embodiments, mailbox server periodically polls voice mailbox server for new voicemail messages. In particular embodiments, a client device polls or receives notification of new voicemails, and transmits a downloaded message to the mailbox server.

Abstract translation: 用于从语音邮箱服务器检索语音邮件的方法和系统。 在特定实施例中，邮箱服务器可以从语音邮箱服务器接收通知，并连接到提供客户端设备的凭据的语音邮箱服务器，并且拉取新的语音邮件以存储在邮箱服务器。 在特定实施例中，邮箱服务器周期性地轮询语音邮箱服务器以获得新的语音邮件消息。 在特定实施例中，客户端设备轮询或接收新的语音邮件的通知，并将下载的消息发送到邮箱服务器。

公开(公告)号：US20160205254A1

公开(公告)日：2016-07-14

申请号：US14596636

申请日：2015-01-14

Applicant: Unify GmbH & Co. KG

Inventor： Jurgen Luers ,  Ingolf Thiele

IPC: H04M3/523

CPC classification number: H04M3/5235 ,  H04M3/42365 ,  H04M3/46 ,  H04M3/5232 ,  H04M3/54 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2203/2038 ,  H04M2203/551 ,  H04M2203/556

Abstract: A communication system and method for routing communications can include a communication device that is configured to route a communication connection based on empirical data relating to an attempted communication. For instance, in some embodiments the device of a communication system can be configured to utilize stored and classified empirical data for automatically determining a subject of an attempted communication made by a user via the user's communication terminal and dependencies the user for that attempted communication may have on a callee for use in establishing a connection for the caller based on the determined dependencies and determined subject of the attempted communication. Information regarding the determined subject of the communication attempt can be based on the stored empirical data. The attempted communication can also be rerouted to another user based on the empirical communication data if that attempted communication is not established within a pre-selected time period.

Abstract translation: 用于路由通信的通信系统和方法可以包括被配置为基于与尝试的通信相关的经验数据来路由通信连接的通信设备。 例如，在一些实施例中，通信系统的设备可以被配置为利用存储和分类的经验数据来自动确定用户通过用户的通信终端进行的尝试通信的对象，并且依赖于用户对该尝试的通信可能具有 基于所确定的依赖性和所尝试的通信的确定主题，在被叫方上用于建立呼叫者的连接。 关于通信尝试的确定主题的信息可以基于所存储的经验数据。 如果在预先选择的时间段内未建立尝试的通信，则尝试的通信也可以基于经验通信数据被重新路由到另一个用户。

公开(公告)号：US20160150081A1

公开(公告)日：2016-05-26

申请号：US14554213

申请日：2014-11-26

Applicant: International Business Machines Corporation

Inventor： Nataraj Shivashankaraiah

IPC: H04M3/44 ,  H04M1/2745

CPC classification number: H04W8/183 ,  H04M1/274508 ,  H04M1/274533 ,  H04M1/274575 ,  H04M1/274583 ,  H04M1/56 ,  H04M1/72519 ,  H04M3/4211 ,  H04M3/424 ,  H04M3/44 ,  H04M11/00 ,  H04M15/06 ,  H04M2201/16 ,  H04M2242/18 ,  H04M2250/60 ,  H04W4/14

Abstract: A tool for contacts management and automated calling. The tool displays, by one or more computer processors, a contact page for adding a contact, wherein the contact page includes at least one conditional flow statement field. The tool program prompts, by one more computer processors, to configure the at least one conditional flow statement field. The tool saves, by one or more computer processors, the contact based on the at least one control flow statement field. The tool initiates, by one or more computer processors, an automated call to the contact based, on the at least one conditional flow statement field. The tool applies, by one or more computer processors, the at least one conditional flow statement field to the automated call to the contact.

公开(公告)号：US09294889B2

公开(公告)日：2016-03-22

申请号：US13940795

申请日：2013-07-12

Applicant: Louis Grenier ,  Donato Proce

Inventor： Louis Grenier ,  Donato Proce

IPC: H04W4/12 ,  H04L12/58 ,  H04M3/533

CPC classification number: H04M3/53366 ,  H04L51/10 ,  H04M2201/16 ,  H04W4/12

Abstract: Systems and methods for an offline voicemail recording system are provided. A voicemail server establishes a session with a caller responsive to detecting the unavailability of a callee. Session information is transmitted to the caller and the voicemail server then purposely terminates the session with the caller. The caller can record a voice or video message offline, without an active connection to the voicemail server, and later upload the recorded message. The voicemail server correlates the uploaded message with the previously terminated session and notifies the callee of the receipt of the message.

Abstract translation: 提供了用于离线语音邮件记录系统的系统和方法。 响应于检测被叫方的不可用性，语音邮件服务器与呼叫者建立会话。 会话信息被发送到呼叫者，语音邮件服务器然后有意地终止与呼叫者的会话。 呼叫者可以离线记录语音或视频消息，而无需主动连接到语音信箱服务器，然后上传录制的消息。 语音邮件服务器将上传的消息与先前终止的会话相关联，并向被叫方通知消息的接收。

公开(公告)号：US09214975B2

公开(公告)日：2015-12-15

申请号：US14087927

申请日：2013-11-22

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Stuart S Kreitzer ,  Jesus F Corretjer

IPC: H04B7/08 ,  H04B1/16 ,  H04W88/02 ,  H04M3/50 ,  H04L29/06 ,  H04M3/51 ,  H04W4/10 ,  H04L12/58 ,  H04M3/02 ,  H04W4/22 ,  H04W76/00

CPC classification number: H04B1/16 ,  H04L51/26 ,  H04L65/4061 ,  H04M3/02 ,  H04M3/50 ,  H04M3/51 ,  H04M2201/16 ,  H04W4/10 ,  H04W4/90 ,  H04W68/12 ,  H04W76/45 ,  H04W76/50 ,  H04W88/02

Abstract: A method and apparatus are provided by which a radio communication device with multi-watch receivers improves the comprehension of a high-priority message when the high-priority message is overlapped in time with a normal-priority message. A first receiver of the radio communication device receives a first incoming message over a first channel, and a second receiver of the radio communication device receives a second incoming message over a second channel. The radio communication device, upon receiving the first and second incoming messages, detects that a portion of the first incoming message overlaps in time with a portion of the second incoming message. The radio communication device further determines whether at least one of the first or the second incoming message is a high-priority message and repeats the determined high-priority message when at least one of the first or second incoming messages is a high-priority message.

Abstract translation: 提供一种方法和装置，通过该方法和装置，当高优先级消息与正常优先级消息在时间上重叠时，具有多观察接收机的无线电通信装置提高对高优先级消息的理解。 无线电通信设备的第一接收机通过第一信道接收第一输入消息，无线电通信设备的第二接收机通过第二信道接收第二传入消息。 无线电通信设备在接收到第一和第二传入消息时检测到第一传入消息的一部分在时间上与第二传入消息的一部分重叠。 无线电通信设备进一步确定第一或第二传入消息中的至少一个是高优先级消息，并且当第一或第二传入消息中的至少一个是高优先级消息时，重复所确定的高优先级消息。

公开(公告)号：US09065903B2

公开(公告)日：2015-06-23

申请号：US13753485

申请日：2013-01-29

Applicant: Microsoft Corporation

Inventor： Anton W. Krantz ,  Amey Parandekar ,  Vadim Eydelman ,  Sankaran Narayanan ,  Namendra Kumar ,  Sachin Sheth

IPC: H04M11/00 ,  H04M3/38 ,  H04M3/42 ,  H04L29/06

CPC classification number: H04M3/382 ,  H04L63/0823 ,  H04L63/083 ,  H04L63/20 ,  H04M3/42272 ,  H04M2201/16

Abstract: Architecture for a communications system enabling a user to provision a telephone at a new location without network administrative pre-configuring. An input component (e.g., keypad) receives a numeric extension and PIN. The extension is a telephone extension of the user and the PIN can be administratively assigned. A location component provides location information of an enterprise communications server to the telephone based on the extension. The telephone uses the location information to send messages to the enterprise communications server. A registration component registers the telephone with the enterprise communications server based on the numeric extension. A telephony address is returned to the telephone. An authentication component authenticates the telephone based on the PIN. Upon authentication, the extension is assigned to the telephone, and telephone communications can be sent and received from that location.

Abstract translation: 用于通信系统的架构，使用户能够在没有网络管理预配置的情况下在新位置配置电话。 输入组件（例如小键盘）接收数字分机和PIN码。 该分机是用户的电话分机，PIN可以被管理地分配。 位置组件基于该扩展向电话提供企业通信服务器的位置信息。 电话使用位置信息将消息发送到企业通信服务器。 注册组件根据数字分机将电话注册到企业通信服务器。 电话地址返回给电话。 验证组件根据PIN验证电话。 在认证时，将分机分配给电话，并且可以从该位置发送和接收电话通信。

公开(公告)号：US20150147990A1

公开(公告)日：2015-05-28

申请号：US14087927

申请日：2013-11-22

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： STUART S. KREITZER ,  JESUS F. CORRETJER

IPC: H04B1/16 ,  H04M3/50 ,  H04W88/02

CPC classification number: H04B1/16 ,  H04L51/26 ,  H04L65/4061 ,  H04M3/02 ,  H04M3/50 ,  H04M3/51 ,  H04M2201/16 ,  H04W4/10 ,  H04W4/90 ,  H04W68/12 ,  H04W76/45 ,  H04W76/50 ,  H04W88/02

Abstract: A method and apparatus are provided by which a radio communication device with multi-watch receivers improves the comprehension of a high-priority message when the high-priority message is overlapped in time with a normal-priority message. A first receiver of the radio communication device receives a first incoming message over a first channel, and a second receiver of the radio communication device receives a second incoming message over a second channel. The radio communication device, upon receiving the first and second incoming messages, detects that a portion of the first incoming message overlaps in time with a portion of the second incoming message. The radio communication device further determines whether at least one of the first or the second incoming message is a high-priority message and repeats the determined high-priority message when at least one of the first or second incoming messages is a high-priority message.

Abstract translation: 提供一种方法和装置，通过该方法和装置，当高优先级消息与正常优先级消息在时间上重叠时，具有多观察接收机的无线电通信装置提高对高优先级消息的理解。 无线电通信设备的第一接收机通过第一信道接收第一传入消息，并且无线电通信设备的第二接收机通过第二信道接收第二传入消息。 无线电通信设备在接收到第一和第二传入消息时检测到第一传入消息的一部分在时间上与第二传入消息的一部分重叠。 无线电通信设备进一步确定第一或第二传入消息中的至少一个是高优先级消息，并且当第一或第二传入消息中的至少一个是高优先级消息时，重复所确定的高优先级消息。

公开(公告)号：US08917852B1

公开(公告)日：2014-12-23

申请号：US14149137

申请日：2014-01-07

Applicant: Noble Systems Corporation

Inventor： James K. Noble, Jr. ,  Karl H. Koster

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523

CPC classification number: H04M3/5158 ,  H04M3/523 ,  H04M3/5232 ,  H04M2201/16 ,  H04M2203/2072

Abstract: Outbound contact records for a contact center can be arranged as an ordered list reflecting a priority for reaching a party during defined time periods. For each time period, the corresponding prioritized list is used for originating outbound contacts. Originating outbound contacts involves first determining when an agent is available and determining an agent profile of the available agent. Then, records in the ordered list are searched to identify parties having a compatible called party profile matching the agent profile. When an agent is available, the selected contact records are used to generate outbound contacts and a responding party is matched to the agent. Other responding parties may be matched with other agents having the same agent profile or matched with second-best compatible agents. At certain conditions, the remaining records may be processed in a list-centric manner wherein a responding party is matched with any available agent.