公开(公告)号：US20100124916A1

公开(公告)日：2010-05-20

申请号：US12622964

申请日：2009-11-20

Applicant: Hyun-Soo Kim ,  Young-Chul Lee ,  Yu-Jin Lee

Inventor： Hyun-Soo Kim ,  Young-Chul Lee ,  Yu-Jin Lee

IPC: H04M3/00

CPC classification number: H04M3/436 ,  H04M2201/12 ,  H04M2201/18

Abstract: An apparatus and a method for managing a spam number in a mobile communication terminal are provided. The method includes determining a spam index for each of at least one phone number using a reception record by phone number, and determining spam number registration or non-registration for each phone number depending on the spam index.

Abstract translation: 提供了一种用于在移动通信终端中管理垃圾信息数量的装置和方法。 该方法包括使用电话号码的接收记录来确定每个至少一个电话号码的垃圾邮件索引，以及根据垃圾邮件索引确定每个电话号码的垃圾信息号码注册或不注册。

公开(公告)号：US20100062724A1

公开(公告)日：2010-03-11

申请号：US12620004

申请日：2009-11-17

Applicant: Kenny Fok ,  Tia Manning Cassett ,  Eric Chi Chung Yip

Inventor： Kenny Fok ,  Tia Manning Cassett ,  Eric Chi Chung Yip

IPC: H04B17/00

CPC classification number: H04M3/2236 ,  H04M2201/18 ,  H04M2207/18

Abstract: Methods and apparatus for providing monitoring of voice quality and diagnostic data related to voice quality on a wireless device. Monitoring thresholds can be implemented that allow for additional precautionary measures and/or further monitoring to occur if a threshold level of voice quality performance is experienced. The results of the voice and diagnostic monitoring can be communicated to the service provider who can then collect, analyze and generate reports to assess and determine quality-related problems experienced by the communication network.

Abstract translation: 用于在无线设备上提供与语音质量相关的语音质量和诊断数据的监控的方法和装置。 如果经历了语音质量表现的阈值水平，则可以实施监测阈值，以允许进一步的预防措施和/或进一步监测。 语音和诊断监控的结果可以传达给服务提供商，然后可以收集，分析和生成报告，以评估和确定通信网络遇到的质量相关问题。

公开(公告)号：US07657009B2

公开(公告)日：2010-02-02

申请号：US11434673

申请日：2006-05-16

Applicant: Jennifer Lynne Joy ,  Markus Weber ,  Thomas Bradley Scholl

Inventor： Jennifer Lynne Joy ,  Markus Weber ,  Thomas Bradley Scholl

IPC: H04M11/00

CPC classification number: H04M3/436 ,  H04M3/42051 ,  H04M3/42059 ,  H04M2201/12 ,  H04M2201/18 ,  H04W4/16

Abstract: A dial tone generator outputs a particular dial tone to a party to indicate that a call block feature is enabled for the party. The call block feature is disabled for the party in response to a number of incoming calls for the party being greater than or equal to a threshold.

Abstract translation: 拨号音发生器向一方输出特定的拨号音，以指示该方面启用呼叫阻止功能。 响应于该方的多个来电呼叫大于或等于阈值，呼叫阻止功能被禁用。

公开(公告)号：US20090279680A1

公开(公告)日：2009-11-12

申请号：US12115673

申请日：2008-05-06

Applicant: Timothy R. Chavez ,  Jacob D. Eisinger ,  Michael C. Hollinger ,  Jennifer E. King ,  Christina K. Lauridsen ,  Fabian F. Morgan

Inventor： Timothy R. Chavez ,  Jacob D. Eisinger ,  Michael C. Hollinger ,  Jennifer E. King ,  Christina K. Lauridsen ,  Fabian F. Morgan

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42229 ,  H04M3/4931 ,  H04M3/54 ,  H04M2201/18

Abstract: A method, system, and computer program for routing an outgoing communication in real time is presented. A communication is received from a caller to an intended receiving wireless telecommunication device. In response to the communication failing to connect to the intended receiving wireless telecommunication device, scan of other alternate telecommunication devices is initiated to determine if other communication devices are available for receiving a re-route of the original communication. If an alternate telecommunication device is available to receive the communication, then the communication is rerouted to the preferred alternate telecommunication device based on the alternate telecommunication device being a mutual contact of the contact list of the caller telecommunication device and the mapping profile of the intended receiving telecommunication device.

Abstract translation: 提出了一种实时路由传出通信的方法，系统和计算机程序。 从呼叫者接收到预期的接收无线电信设备的通信。 响应于未能连接到预期的接收无线电信设备的通信，启动其他替代电信设备的扫描以确定其他通信设备是否可用于接收原始通信的重新路由。 如果替代电信设备可用于接收通信，则基于作为呼叫者电信设备的联系人列表和预期接收的映射配置文件的相互联系的备选电信设备，该通信被重新路由到优选的备选电信设备 电信设备。

公开(公告)号：US20090262923A1

公开(公告)日：2009-10-22

申请号：US12103769

申请日：2008-04-16

Applicant: Nikolaos Anerousis ,  Abhijit Bose ,  Aliza R. Heching ,  Milton H. Hernandez ,  Hani T. Jamjoom ,  Hoda Parvin ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Zon-Yin Shae

Inventor： Nikolaos Anerousis ,  Abhijit Bose ,  Aliza R. Heching ,  Milton H. Hernandez ,  Hani T. Jamjoom ,  Hoda Parvin ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Zon-Yin Shae

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M3/5234 ,  H04M2201/18

Abstract: Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.

Abstract translation: 提供了向一个或多个代理发送一个或多个服务请求的技术。 这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性 以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。 还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

公开(公告)号：US20090253423A1

公开(公告)日：2009-10-08

申请号：US12417879

申请日：2009-04-03

Applicant: Richard Kullberg

Inventor： Richard Kullberg

IPC: H04M3/00 ,  H04W24/00

CPC classification number: H04M3/436 ,  H04M1/6075 ,  H04M1/66 ,  H04M1/72572 ,  H04M1/72577 ,  H04M3/38 ,  H04M3/42348 ,  H04M2201/18 ,  H04M2242/30 ,  H04M2250/10 ,  H04W4/027 ,  H04W4/40 ,  H04W88/02

Abstract: An electronic communication device, such as a cellphone (including, but not limited to PDA's, I-PODs, BLACKBERRYs, PALMs), is programmed to use GPS, and/or a cell tower triangulation signal, collected data to monitor device motion, or lack of motion, for the purpose of controlling (e.g., stopping, starting, changing, adjusting) use of the device or any device option, saving and transmitting all collected data, including dates and times of any changes and/or adjustments, to a third-party (e.g., police, school officials, insurance agents, etc.) for viewing, processing, and/or storing. Any feature the device offers (including, but not limited to, making or receiving voice or data phone calls, text messaging, video, camera, picture viewer, game, navigation, music, MP3 players, speaker, Windows Professional, Internet Explorer, spreadsheets, BlueTooth and/or any sound, pitch, tone, vibration, or volume for hearing or feeling the device ring to recognize the cell phone was in use is controllable by this technology.

Abstract translation: 诸如手机（包括但不限于PDA，I-POD，BLACKBERRY，PALM）的电子通信设备被编程为使用GPS和/或小区塔三角测量信号，收集的数据来监视设备运动，或 为了控制（例如，停止，启动，改变，调整）使用设备或任何设备选项，保存和发送所有收集的数据（包括任何更改和/或调整的日期和时间）到 用于查看，处理和/或存储的第三方（例如警察，学校官员，保险代理人等）。 设备提供的任何功能（包括但不限于制作或接收语音或数据电话，短信，视频，相机，图片查看器，游戏，导航，音乐，MP3播放器，扬声器，Windows专业版，Internet Explorer，电子表格 ，蓝牙和/或用于听觉或感觉设备环识别手机的任何声音，音调，音调，振动或音量正在使用中都可以通过该技术进行控制。

公开(公告)号：US20090207741A1

公开(公告)日：2009-08-20

申请号：US12033357

申请日：2008-02-19

Applicant: Shusaku TAKAHASHI

Inventor： Shusaku TAKAHASHI

IPC: G01R31/08

CPC classification number: H04M3/36 ,  H04L41/12 ,  H04M3/367 ,  H04M2201/18 ,  H04W24/08

Abstract: The current application comprises four major processors for determining network abnormalities. The major difference between the current invention and all other existing systems that are being used by the network operators is that the current invention detects abnormalities by comparing with a baseline statistical model. This baseline model represents typical network traffic characteristics. When a traffic characteristic exceeds or falls outside of the baseline model, an abnormality is identified.

Abstract translation: 目前的应用包括用于确定网络异常的四个主要处理器。 本发明和网络运营商正在使用的所有其他现有系统之间的主要区别在于本发明通过与基线统计模型进行比较来检测异常。 该基线模型代表典型的网络流量特征。 当交通特征超过或超出基线模型时，会发现异常。

公开(公告)号：US20090190740A1

公开(公告)日：2009-07-30

申请号：US12021251

申请日：2008-01-28

Applicant: Zia Chishti ,  Stuart J. Spottiswoode ,  Christopher W. Jones

Inventor： Zia Chishti ,  Stuart J. Spottiswoode ,  Christopher W. Jones

IPC: H04M3/00

CPC classification number: H04M3/5236 ,  H04M3/5158 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M3/5238 ,  H04M2201/18 ,  H04M2201/36

Abstract: Methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. One or more agents are graded on achieving an optimal interaction, such as increasing revenue, decreasing cost, or increasing customer satisfaction. Callers are then preferentially routed to a graded agent to obtain an increased chance at obtaining a chosen optimal interaction. In a more advanced embodiment, caller and agent demographic and psychographic characteristics can also be determined and used in a pattern matching algorithm to preferentially route a caller with certain characteristics to an agent with certain characteristics to increase the chance of an optimal interaction.

Abstract translation: 公开了用于将呼叫者路由到联络中心中的代理的方法以及智能路由系统。 一个或多个代理商在实现最佳交互方面进行分级，例如增加收入，降低成本或提高客户满意度。 然后，呼叫者优先路由到分级代理，以获得获得所选择的最佳交互的机会增加。 在更先进的实施例中，还可以在模式匹配算法中确定和使用呼叫者和代理人口统计学和心理学特征，以将具有某些特征的呼叫者优先地路由到具有某些特征的代理以增加最佳交互的机会。

公开(公告)号：US20090156182A1

公开(公告)日：2009-06-18

申请号：US12315536

申请日：2008-12-04

Applicant: Andrew Jenkins ,  Jeff Rayfield

Inventor： Andrew Jenkins ,  Jeff Rayfield

IPC: H04M3/493

CPC classification number: H04M3/493 ,  G06F17/3087 ,  G06Q10/00 ,  H04M3/42348 ,  H04M3/4872 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2207/18 ,  H04M2242/15 ,  H04W4/02

Abstract: A system and a method generate a recommendation on a mobile device. The system and the method may use a time, a location, a venue and/or an event to generate the recommendation. Further, the system and the method may use an event database to determine current interests of the user. Still further, the system and the method for generating a recommendation on a mobile device may use a transactional history of the user and/or behavior of other users to generate the recommendation. The system and the method may recommend, for example, digital media, news and event information, editorial content and/or physical or digital merchandise. As a result, the system and the method may generate a recommendation that corresponds to the current interests of the user.

Abstract translation: 系统和方法在移动设备上产生推荐。 系统和方法可以使用时间，位置，场地和/或事件来产生推荐。 此外，系统和方法可以使用事件数据库来确定用户的当前兴趣。 此外，用于在移动设备上生成推荐的系统和方法可以使用用户的事务历史和/或其他用户的行为来生成推荐。 该系统和方法可以推荐例如数字媒体，新闻和事件信息，编辑内容和/或物理或数字商品。 因此，系统和方法可以产生对应于用户当前兴趣的推荐。

公开(公告)号：US07460653B2

公开(公告)日：2008-12-02

申请号：US10385204

申请日：2003-03-07

Applicant: David Brahm ,  David Trandal

Inventor： David Brahm ,  David Trandal

IPC: H04M1/64

CPC classification number: H04M15/48 ,  G06Q20/3674 ,  H04M3/382 ,  H04M3/493 ,  H04M7/12 ,  H04M15/00 ,  H04M15/41 ,  H04M2201/18 ,  H04M2203/105 ,  H04M2203/1058 ,  H04M2215/0156 ,  H04M2215/0164

Abstract: The present invention is related to telecommunications, and in particular to systems and methods of using telecommunication services for user authentication. Account information is stored for a user, the account information including at least a first phone number associated with the user. A user order is received. A verification phone call is received from the user, the call including charge phone number information. The charge number information is compared to the first phone number to authenticate that the user is associated with the first phone number. Based at least in part on the comparison, the user order is selectively caused to be fulfilled.

Abstract translation: 本发明涉及电信，特别涉及使用电信业务进行用户认证的系统和方法。 为用户存储帐户信息，帐户信息至少包括与用户相关联的第一电话号码。 接收到用户订单。 从用户接收到验证电话，该呼叫包括收费电话号码信息。 将费用号信息与第一电话号码进行比较，以认证用户与第一电话号码相关联。 至少部分地基于比较，选择性地使得用户顺序被实现。