公开(公告)号：US11716417B2

公开(公告)日：2023-08-01

申请号：US17394051

申请日：2021-08-04

Applicant: YouMail, Inc.

Inventor： Alexander E. Quilici ,  Michael J. Rudolph ,  Justin Malvin ,  Jeffrey Verdegan ,  Dylan Gise

IPC: H04M3/436 ,  H04M1/56 ,  H04M15/06 ,  H04M3/42 ,  H04M15/00 ,  H04W4/24

CPC classification number: H04M3/436 ,  H04M3/42068 ,  H04M3/42153 ,  H04M15/06 ,  H04M15/41 ,  H04W4/24 ,  H04M3/42059 ,  H04M2201/18 ,  H04M2203/6054 ,  H04M2215/0164 ,  H04M2250/60

Abstract: A method for identifying communicators as wanted or unwanted based on messages from such communicators comprising receiving, by the data processing system, an inbound message from a communicator, comparing, by the data processing system, the inbound message to fingerprints stored in a database accessible to the data processing system, determining, by the data processing system, at least one match to the fingerprints, determining, by the data processing system, an identity of the communicator by determining whether and how likely the communicator is wanted or unwanted based on the at least one match to the fingerprints, and configuring, by the data processing system, handling of calls from the communicator based on the identity.

公开(公告)号：US20190238956A1

公开(公告)日：2019-08-01

申请号：US16378286

申请日：2019-04-08

Applicant: PINDROP SECURITY, INC.

Inventor： Nick GAUBITCH ,  Scott STRONG ,  John CORNWELL ,  Hassan KINGRAVI ,  David DEWEY

IPC: H04Q3/70 ,  H04L25/02 ,  H04M3/493 ,  H04M3/22 ,  H04M7/12 ,  H04Q1/45 ,  G10L25/51

CPC classification number: H04Q3/70 ,  G10L25/51 ,  H04L25/0202 ,  H04M3/2281 ,  H04M3/493 ,  H04M7/1295 ,  H04M2201/18 ,  H04M2203/60 ,  H04Q1/45 ,  H04Q2213/13139 ,  H04Q2213/13405 ,  H04Q2213/13515

Abstract: Systems, methods, and computer-readable media for call classification and for training a model for call classification, an example method comprising: receiving DTMF information from a plurality of calls; determining, for each of the calls, a feature vector including statistics based on DTMF information such as DTMF residual signal comprising channel noise and additive noise; training a model for classification; comparing a new call feature vector to the model; predicting a device type and geographic location based on the comparison of the new call feature vector to the model; classifying the call as spoofed or genuine; and authenticating a call or altering an IVR call flow.

公开(公告)号：US20190052752A1

公开(公告)日：2019-02-14

申请号：US16164761

申请日：2018-10-18

Applicant: Ooma, Inc.

Inventor： Tobin E. Farrand ,  Kevin D. Snow ,  Dennis Peng

IPC: H04M3/436 ,  H04W4/16 ,  H04M7/00 ,  H04M3/42 ,  H04M1/00 ,  H04M1/663

CPC classification number: H04M3/436 ,  H04M1/00 ,  H04M1/663 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42153 ,  H04M3/4365 ,  H04M7/006 ,  H04M2201/18 ,  H04W4/16

Abstract: A method for filtering a telephone call is provided. The method may comprise receiving from a caller the telephone call directed to a communication device associated with an intended call recipient. The received telephone call may be scored based on predetermined scoring criteria to create a score indicative of a desirability of the telephone call. Furthermore, the method may comprise comparing the score to a predetermined threshold score. Based on the comparison, the method may further comprise selectively classifying the telephone call as an unwanted telephone call. Furthermore, the method may comprise selectively rejecting the unwanted telephone call.

公开(公告)号：US20180350344A1

公开(公告)日：2018-12-06

申请号：US15607791

申请日：2017-05-30

Applicant: MOTOROLA SOLUTIONS, INC

Inventor： BENJAMIN ZASLOW ,  EVGENY MARYASKIN ,  CHARLES SPENGLER

IPC: G10L13/047 ,  G06F17/27 ,  G10L13/08

CPC classification number: G10L13/027 ,  G06F3/167 ,  G10L15/22 ,  G10L25/51 ,  H04M3/493 ,  H04M2201/18 ,  H04M2242/30

Abstract: An electronic digital assistant (EDA) detects a user's acoustical environment and substantively varys a content of a generated auditory output to the user as a function of the detected acoustical environment. The EDA receives an indication of an acoustic environment in which an auditory output will be provided to a user. The EDA then generates an auditory output having a substantive content that is varied as a function of the indicated acoustic environment. The EDA then provides the auditory output to an electronic output transducer associated with the user for reproduction to the user in the acoustic environment.

公开(公告)号：US20180295236A1

公开(公告)日：2018-10-11

申请号：US16006676

申请日：2018-06-12

Applicant: Sadiq Aziz Ansari

Inventor： Sadiq Aziz Ansari

IPC: H04M3/436 ,  H04M3/42 ,  H04M1/663 ,  H04M1/725 ,  H04M1/57 ,  H04M19/04

CPC classification number: H04M3/436 ,  H04M1/57 ,  H04M1/575 ,  H04M1/663 ,  H04M1/72583 ,  H04M3/42042 ,  H04M19/04 ,  H04M2201/18 ,  H04M2201/38 ,  H04M2203/551

Abstract: A user device (e.g., a mobile phone) may receive unwanted calls on a regular enough basis to irritate a user of the user device. Systems and/or methods, described herein, may identify unwanted calls in an automated fashion, and may allow users to quickly make intelligent decisions as to whether they should answer an incoming call from an unknown number or not. Potentially unwanted calls may be blocked entirely, to further enhance users' experiences. The determination of whether a caller is an unwanted caller may be refined in an ongoing process, in order to ensure that calls are being properly blocked or allowed.

公开(公告)号：US20180295233A1

公开(公告)日：2018-10-11

申请号：US15526426

申请日：2014-11-28

Applicant: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)

Inventor： Miroslav BARISIC

IPC: H04M3/42 ,  H04Q3/76

CPC classification number: H04M3/42297 ,  H04M2201/18 ,  H04M2203/15 ,  H04M2203/558 ,  H04Q3/005 ,  H04Q3/76 ,  H04W8/28

Abstract: A system or method for determining if a telephony network number is ported for use with variable numbering plan comprising, a first network node for receiving a number message comprising at least a first part of a dialled number identifying a called party, and a number portability database, containing routing numbers associated with entries in the database. The first network node is configured to compare the number message with entries in the number portability database. The first network node is configured such that if the number message or a first part of the number message uniquely matches with the whole of an entry in the database and does not match with part of another entry in the database, the first network node determines that a best match has been found. In this case, the first network node routes a call to a second network node identified by the routing number associated with the entry. The first network node is configured such that if the number message matches with at least part of at least one entry in the database, the first network node determines that at least one partial match has been found. The first network node then retrieves a further part of the dialled number. The first network node repeats the comparison based on a new number message comprising said first part of the dialled number and said further part of the dialled number. The first network node is configured such that if at least a first part of the number message cannot be matched to the whole of any entry in the database, the first network node determines that no match has been found. In this case, the first network node routes a call to a second network node identified by the dialled number.

公开(公告)号：US10063705B2

公开(公告)日：2018-08-28

申请号：US15188355

申请日：2016-06-21

Applicant: Conduent Business Services, LLC

Inventor： Sharath Srinivas ,  Bo Hu ,  Johannes A. Koomen

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5166 ,  H04M3/5231 ,  H04M3/5238 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/402

Abstract: Systems and methods of routing calls may include receiving a plurality of calls, and for each of the plurality of calls, determining a threshold time that may be a maximum service time for the call, estimating an expected service time for the call, comparing the threshold time with the expected service time for the call, and assigning the call into one of a plurality of queues based upon the comparing. The method of routing may further include prioritizing the plurality of queues based upon the expected service time for each call in each of the plurality of queues, directing each call in a first queue of the plurality of queues to a first group of agents, and providing a callback prompt to each call in a second queue of the plurality of queues, wherein a priority of the first queue is higher than a priority of the second queue.

公开(公告)号：US20180159653A1

公开(公告)日：2018-06-07

申请号：US15883985

申请日：2018-01-30

Applicant: Global Tel*Link Corporation

Inventor： Garth JOHNSON

IPC: H04K3/00 ,  H04W12/08 ,  H04W64/00 ,  H04W48/02 ,  H04M3/22 ,  H04M11/04 ,  H04W4/021 ,  H04L29/06 ,  H04W12/12 ,  H04W48/04

CPC classification number: H04K3/80 ,  H04K3/40 ,  H04K2203/16 ,  H04K2203/32 ,  H04L63/1408 ,  H04M3/2281 ,  H04M11/04 ,  H04M2201/18 ,  H04W4/022 ,  H04W12/08 ,  H04W12/12 ,  H04W48/02 ,  H04W48/04 ,  H04W64/00

Abstract: The present subject matter is directed to an apparatus and methodology for monitoring for the occurrence of use of unauthorized telecommunications equipment within a designated area. The present subject matter has particular utility to the corrections environment in that it discloses a methodology for detecting and reporting the unauthorized operation of cellular telephones within a corrections facility. The present technology may be used advantageously in combination with inmate telephone systems to transmit information to appropriate personnel in the form of email messages and/or voice communications by way of telephone local or corrections facility external telephone lines. The present technology also provides for recordation and storage of time, date and location information for detected events.

公开(公告)号：US20180146093A1

公开(公告)日：2018-05-24

申请号：US15858922

申请日：2017-12-29

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Praphul Kumar ,  Rajesh Ramchander

IPC: H04M3/51 ,  H04M3/523 ,  H04M3/42

CPC classification number: H04M3/5175 ,  H04M3/42221 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M2201/18 ,  H04M2201/42 ,  H04M2203/401 ,  H04M2203/6009

Abstract: A call handling platform receives a call placed by a caller, collects data points based on the caller's interaction with an interactive voice response module, and computes an experience score for the caller using the data points. The call handling platform compares the experience score to a predetermined first threshold that indicates a first level of caller satisfaction. The call handling platform determines whether an option is enabled for recording screen captures of a display screen coupled to a machine used by a human agent. Upon determining that the caller has a lower level of satisfaction than the first level of satisfaction, the call handling platform routes the call to a human agent. Based on determining that the option for recording screen captures is enabled, the call handling platform initiates recording of screen captures of a display screen coupled to a machine used by the human agent.

公开(公告)号：US20180091563A1

公开(公告)日：2018-03-29

申请号：US15715624

申请日：2017-09-26

Applicant: BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

Inventor： Peter James HUGHES

IPC: H04L29/06

CPC classification number: H04L65/1083 ,  H04L65/4053 ,  H04L67/30 ,  H04M3/2236 ,  H04M3/568 ,  H04M2201/18

Abstract: Methods, apparatus and systems are disclosed for managing digitally-streamed audio communication sessions between user devices (7a, 7b, 7c). The user devices are configured to send digitally-streamed data (21) indicative of received audio contributions from respective participants in a multiple-participant audio communication session to a multiple-participant audio communication session controller (30) for processing and onward streaming of data (22) indicative of the received audio contributions from the session controller (30) to one or more other user devices (7a, 7b, 7c) for conversion to audio representations for respective other participants of the received audio contributions. The data (21, 22) is streamed between the session controller and the respective user devices in accordance with one or more digital streaming profiles having one or more adjustable digital streaming parameters.