公开(公告)号：US07990954B2

公开(公告)日：2011-08-02

申请号：US12290637

申请日：2008-11-01

Applicant: Mark L. Kamenetsky ,  Lois M. Okino

Inventor： Mark L. Kamenetsky ,  Lois M. Okino

IPC: H04L12/66

CPC classification number: H04L12/66 ,  H04M3/42323 ,  H04M2201/42

Abstract: Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed (“TDM”) bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

Abstract translation: 公开了一种用于与具有集成语音/数据通信系统的计算机呼叫助理进行电话通信的监视，制作，管理和控制的系统和方法。 呼叫辅助计算机应用程序优选地在通过分组总线耦合到集成系统的个人计算机（“PC”）上运行。 呼叫助理优选地通过分组总线与集成系统交换控制和/或状态分组。 呼叫助理使得用户能够进行，接收和控制电话呼叫，监视用户分机的状态，语音邮件等，并且优选地使用能够以多种模式发送和接收语音和数据的集成系统进行操作。 在优选实施例中，计算机呼叫助理与具有多总线结构的通信系统能够进行多个本地模式语音和数据传输和接收的系统一起工作，该通信系统包括例如时分多路复用（“TDM”）总线 ，分组总线和控制总线以及多协议成帧引擎，优选地包括诸如PBX，语音邮件，文件服务器，web服务器，通信服务器，电话服务器，LAN集线器和数据路由器之类的子系统功能。

公开(公告)号：US07941520B1

公开(公告)日：2011-05-10

申请号：US09964451

申请日：2001-09-28

Applicant: Joshua W. Kite ,  Ellen W. Brown ,  Patricia Rankins Askew ,  Rick Quinn ,  Mark K. Zickefoose ,  James P. Womack ,  Greg Cowart ,  William L. Pfister ,  Ted J. Carlson ,  Gary P. Ray ,  Joseph V. Lillie ,  Lawrence C. Bratton ,  Carolyn F. Champion ,  John Kenneth Breard ,  Robert E. Dabney ,  Lynn Bainbridge Horton ,  Greg Lake ,  Watson Dorn, Jr. ,  Elias Rodriguez ,  Russell T. Smith

Inventor： Joshua W. Kite ,  Ellen W. Brown ,  Patricia Rankins Askew ,  Rick Quinn ,  Mark K. Zickefoose ,  James P. Womack ,  Greg Cowart ,  William L. Pfister ,  Ted J. Carlson ,  Gary P. Ray ,  Joseph V. Lillie ,  Lawrence C. Bratton ,  Carolyn F. Champion ,  John Kenneth Breard ,  Robert E. Dabney ,  Lynn Bainbridge Horton ,  Greg Lake ,  Watson Dorn, Jr. ,  Elias Rodriguez ,  Russell T. Smith

IPC: G06F15/173

CPC classification number: H04M3/2245 ,  H04M2201/42

Abstract: A system and method of managing telephone network facilities. A telephone network facilities database, such as LEIS, is accessed and selected information, including wire center location, equipment and slot information stored therein, is extracted and re-stored in a relational database. Additional fields in the relational database are populated based on the information extracted from the telephone network facilities database. The additional fields represent working ADSL and T1 facilities, ADSL and T1 capacity, and ADSL and T1 availability. A graphical user interface is provided that displays several views of the data in the relational database. Color coding aspects of the graphical user interface indicates capacity levels.

Abstract translation: 一种管理电话网络设施的系统和方法。 访问诸如LEIS的电话网络设施数据库，并且将包括线中心位置，存储在其中的设备和时隙信息的所选信息提取并重新存储在关系数据库中。 基于从电话网络设施数据库提取的信息填充关系数据库中的附加字段。 附加字段表示ADSL和T1工作站，ADSL和T1容量，ADSL和T1可用性。 提供了一个图形用户界面，显示关系数据库中数据的几个视图。 图形用户界面的颜色编码方面指示容量级别。

公开(公告)号：US20110091021A1

公开(公告)日：2011-04-21

申请号：US12579842

申请日：2009-10-15

Applicant: Ashutosh Adkar ,  Amey Kulkarni ,  Paul Roller Michaelis ,  Anand Paithankar

Inventor： Ashutosh Adkar ,  Amey Kulkarni ,  Paul Roller Michaelis ,  Anand Paithankar

IPC: H04M1/64 ,  H04M11/00

CPC classification number: H04M3/493 ,  H04M3/5166 ,  H04M2201/42 ,  H04M2203/357

Abstract: Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement.

Abstract translation: 提供了选择IVR脚本并启动该IVR脚本的方法，设备和系统。 更具体地，可以由内容共享端点上的代理发起IVR脚本到客户机端点的用户的回放，将该IVR脚本的表示选择，拖放和丢弃到语音通信会话的表示上。 IVR脚本启动后，代理可以放弃呼叫，使IVR系统与客户端端点交互，无需进一步的代理参与。

公开(公告)号：US20110064204A1

公开(公告)日：2011-03-17

申请号：US12558045

申请日：2009-09-11

Applicant: Jeffrey J. Clawson

Inventor： Jeffrey J. Clawson

IPC: H04M11/04

CPC classification number: H04M11/04 ,  G06F19/00 ,  G06Q10/06 ,  G06Q50/22 ,  G16H50/30 ,  H04M3/5116 ,  H04M2201/42 ,  H04M2203/357 ,  H04M2242/04

Abstract: A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to diagnosis as to whether a patient has likely suffered a stroke. The diagnostic tool determines whether the patient has likely suffered a stroke based on caller-relayed information about the patient. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually by a dispatcher. The diagnostic tool presents a user interface that provides, among other things, instructions, questions, and input fields.

Abstract translation: 一种辅助紧急医疗调度员应对紧急呼叫的系统和方法。 计算机实施的紧急调度协议包括调度员询问呼叫者产生适当响应的询问。 提供诊断工具用于诊断患者是否可能患有中风。 诊断工具根据来自呼叫者的关于患者的信息确定患者是否可能遭受中风。 诊断工具可以通过紧急调度协议自动启动，也可以由调度员手动启动。 诊断工具提供了一个用户界面，其中包括指令，问题和输入字段。

公开(公告)号：US20100303063A1

公开(公告)日：2010-12-02

申请号：US12830742

申请日：2010-07-06

Applicant: Elizabeth Goldwyn GIBSON

Inventor： Elizabeth Goldwyn GIBSON

IPC: H04L12/66

CPC classification number: H04M3/42161 ,  H04M3/42153 ,  H04M3/54 ,  H04M2201/42 ,  H04M2207/12 ,  H04M2207/203 ,  H04Q3/0029

Abstract: A communications redirection service is implemented when current communications service data for an account is forwarded through a packet switching network. An instruction is received through the packet switching network for the communications redirection service to redirect communications addressed to the first receiving communications address to a second receiving communications address when the communications are from a specified sending communications address. The instruction for the communications redirection service is forwarded to a communications service manager through a data network. Communications addressed to the first receiving communications address are redirected to the second receiving communications address in accordance with the instruction for the communications redirection service when the communications are from the specified sending communications address.

Abstract translation: 当通过分组交换网络转发用于帐户的当前通信服务数据时，实现通信重定向服务。 当通信来自指定的发送通信地址时，通过用于通信重定向服务的分组交换网络接收指令以将寻址到第一接收通信地址的通信重定向到第二接收通信地址。 通信重定向服务的指令通过数据网络转发给通信服务管理器。 当通信来自指定的发送通信地址时，寻址到第一接收通信地址的通信被重定向到根据通信重定向业务指令的第二接收通信地址。

公开(公告)号：US07813485B2

公开(公告)日：2010-10-12

申请号：US11139882

申请日：2005-05-26

Applicant: Min Yin ,  Shumin Zhai

Inventor： Min Yin ,  Shumin Zhai

IPC: H04M11/00

CPC classification number: H04M11/085 ,  H04M3/42382 ,  H04M3/493 ,  H04M7/0045 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/254

Abstract: An interactive visual menu system seamlessly integrates an interactive visual menu with an audio menu provided in an interactive voice response system. The system augments a voice menu by displaying the content of the voice menu to a caller. The system assumes that the caller is placing a call near an interactive device such as a computer and the user is logged onto the interactive device using, for example, instant messaging. The system “pushes” a graphical menu through the Internet onto the interactive device. Display of the graphical menu is synchronized with the audio menu. The caller selects the desired choices either by pressing the phone keypad or by clicking on graphical menus on the interactive device; both voice and visual information are updated accordingly.

Abstract translation: 交互式视觉菜单系统将交互式视觉菜单与交互式语音响应系统中提供的音频菜单无缝集成。 该系统通过向呼叫者显示语音菜单的内容来增加语音菜单。 系统假设呼叫者在诸如计算机的交互式设备附近发出呼叫，并且用户使用例如即时消息来登录到交互设备。 系统通过互联网将互联网上的图形菜单“推”到交互式设备上。 图形菜单的显示与音频菜单同步。 呼叫者通过按下电话键盘或通过点击交互式设备上的图形菜单来选择所需的选项; 声音和视觉信息都会相应更新。

公开(公告)号：US20100251158A1

公开(公告)日：2010-09-30

申请号：US12749028

申请日：2010-03-29

Applicant: Birgit GEPPERT ,  Frank Roessler

Inventor： Birgit GEPPERT ,  Frank Roessler

IPC: G06F3/048

CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a communication session via a graphical user interface (GUI). The method causes a communication device to present a set of connected graphical elements representing a structure of the communication session via the GUI, the communication session comprising at least two communicating users, receive user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and perform the action based on the received user input. The graphical elements can include images, text, caricatures, and avatars, and can change based on a contacted party context, persona, and presence. Active connections to the communication session can be visually represented as overlapping graphical elements, a line connecting graphical elements, a shape connecting graphical elements, a shape with radiating lines connecting graphical elements, and a common augmented appearance of graphical elements.

Abstract translation: 这里公开的是用于经由图形用户界面（GUI）管理通信会话的系统，方法和非暂时的计算机可读存储介质。 该方法使得通信设备经由GUI呈现表示通信会话的结构的一组连接的图形元素，该通信会话包括至少两个通信用户，接收与该组连接的图形元素相关联的用户输入，用户输入 具有与通信会话相关联的动作，并且基于接收到的用户输入执行动作。 图形元素可以包括图像，文本，漫画和化身，并且可以基于联系方上下文，角色和存在而改变。 与通信会话的活动连接可以可视地表示为重叠的图形元素，连接图形元素的线，连接图形元素的形状，连接图形元素的辐射线的形状以及图形元素的常见增强外观。

公开(公告)号：US20100251119A1

公开(公告)日：2010-09-30

申请号：US12749094

申请日：2010-03-29

Applicant: Birgit GEPPERT ,  Frank Roessler

Inventor： Birgit GEPPERT ,  Frank Roessler

IPC: G06F3/048 ,  G06F3/033

CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a selected media message to a first user. The method includes displaying via a graphical user interface (GUI) a notification associated with a request from a first user for a communication with a second user in the context of a graphical representation of a communication session including at least the second user, receiving a second user input identifying a selected action associated with the first user via the GUI, and performing the selected action relative to the first user. The second user can be notified of the incoming request via a communication session displayed as a set of graphical elements representing a structure of the communication session via the GUI. The first and/or second user can be a communication session of multiple users.

Abstract translation: 本文公开了用于向第一用户呈现所选择的媒体消息的系统，方法和非暂时计算机可读存储介质。 该方法包括：在包括至少第二用户的通信会话的图形表示的上下文中，经由图形用户界面（GUI）显示与来自第一用户的用于与第二用户的通信相关联的通知的通知，接收第二用户 用户输入通过GUI识别与第一用户相关联的所选择的动作，以及相对于第一用户执行选择的动作。 通过经由GUI显示为表示通信会话的结构的一组图形元素的通信会话，可以向第二用户通知传入请求。 第一和/或第二用户可以是多个用户的通信会话。

公开(公告)号：US20100246798A1

公开(公告)日：2010-09-30

申请号：US12412328

申请日：2009-03-26

Applicant: Kannan Ramamurthy

Inventor： Kannan Ramamurthy

IPC: H04M3/00 ,  G06K9/62

CPC classification number: H04M3/5166 ,  H04M2201/38 ,  H04M2201/42

Abstract: A method for determining a user request involves receiving an image at a call center and generating a mathematical representation associated with the image. The method further includes using the image mathematical representation and a pre-selected image mathematical representation (previously associated with an action) to identify a user request that is associated with the image. Also disclosed herein is a system for accomplishing the same.

Abstract translation: 用于确定用户请求的方法涉及在呼叫中心处接收图像并生成与图像相关联的数学表示。 该方法还包括使用图像数学表示和预先选择的图像数学表示（先前与动作相关联）来识别与图像相关联的用户请求。 本文还公开了一种用于实现该系统的系统。

公开(公告)号：US07796977B2

公开(公告)日：2010-09-14

申请号：US10703644

申请日：2003-11-07

Applicant: Raymond P. Vander Veen

Inventor： Raymond P. Vander Veen

IPC: H04M11/10 ,  H04M1/725

CPC classification number: H04M1/7255 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/251 ,  H04M2207/18

Abstract: In one illustrative example disclosed, a mobile communication device includes a user interface, a processor, and a wireless transmitter. The user interface includes, among other things, a visual display which is part of a graphical user interface (GUI). For configuring a voice mailbox at a remote voicemail system, the GUI visually displays a user input prompt for voice mailbox configuration information which corresponds to an audible user input prompt provided by the voicemail system. The user input prompt may be, for example, a prompt for a user password, an audible voicemail greeting, or an audible user name for the voice mailbox. Through the user interface, the voice mailbox configuration information is received by the processor in response to the user input prompt and transmitted to the voicemail system by the wireless transmitter. Advantageously, the mobile device provides a consistent user-friendly GUI for voice mailbox configuration as well as for its primary applications.

Abstract translation: 在所公开的一个说明性示例中，移动通信设备包括用户接口，处理器和无线发射机。 用户界面尤其包括作为图形用户界面（GUI）的一部分的视觉显示器。 对于在远程语音邮件系统上配置语音邮箱，GUI可视地显示对应于由语音邮件系统提供的可听用户输入提示的语音信箱配置信息的用户输入提示。 用户输入提示可以是例如用于用户密码的提示，语音邮件问候语音或语音邮箱的可听用户名。 通过用户界面，语音信箱配置信息由处理器响应于用户输入提示而被接收，并被无线发射机发送到语音邮件系统。 有利地，移动设备为语音信箱配置以及其主要应用提供一致的用户友好的GUI。