公开(公告)号：US20080300852A1

公开(公告)日：2008-12-04

申请号：US11755205

申请日：2007-05-30

Applicant: David Johnson ,  Anthony Waters

Inventor： David Johnson ,  Anthony Waters

IPC: G06F17/28

CPC classification number: G06F17/289 ,  H04L65/403 ,  H04L65/605 ,  H04M3/56 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061

Abstract: The present invention relates to apparatus arranged to facilitate translation of speech within a conference call. The apparatus receives speech data in a first language, converts the speech data in the first language into meta-data; and the meta-data is then translated into speech data in a second language. The apparatus may be distributed across a network or situated on a single node in the network.

Abstract translation: 本发明涉及被设置为便于在电话会议内翻译语音的装置。 该装置以第一语言接收语音数据，将第一语言的语音数据转换成元数据; 然后将元数据转换成第二语言的语音数据。 该装置可以分布在网络上或位于网络中的单个节点上。

公开(公告)号：US20080267388A1

公开(公告)日：2008-10-30

申请号：US12144560

申请日：2008-06-23

Applicant: Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

Inventor： Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

IPC: H04M3/00

CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

Abstract: A system and method for processing calls in a call center are described. A call session from a caller via a session manager and including incoming text messages of a verbal speech stream is assigned. The incoming text messages are progressively visually presented throughout the call session to a live agent on an agent console operatively coupled to the session manager. The incoming text messages are progressively processed through a customer support scenario interactively monitored and controlled by the live agent via the agent console. The incoming text messages are processed through automated script execution in concert with the live agent. Outgoing text messages are converted into a synthesized speech stream. The synthesized speech stream is sent via the agent console to the caller.

Abstract translation: 描述用于在呼叫中心处理呼叫的系统和方法。 分配来自呼叫者经由会话管理器并且包括语音语音流的传入文本消息的呼叫会话。 传入的文本消息在整个呼叫会话中被逐步地视觉呈现给可操作地耦合到会话管理器的代理控制台上的实时代理。 通过代理控制台通过实时代理交互式监视和控制的客户支持方案逐步处理传入的文本消息。 传入的文本消息通过自动脚本执行与现场代理程序协调处理。 传出的文本消息被转换成合成语音流。 合成语音流通过代理控制台发送给呼叫者。

公开(公告)号：US20080240385A1

公开(公告)日：2008-10-02

申请号：US11731147

申请日：2007-03-30

Applicant: Vladimir Mikhailov

Inventor： Vladimir Mikhailov

IPC: H04M1/64

CPC classification number: H04M3/42374 ,  H04M3/4872 ,  H04M2201/39 ,  H04M2201/60

Abstract: Techniques for providing presence services to black phones are described herein. According to one embodiment, a call is received from a caller party to a called party, where the call is originated from a POTS device that is not capable of handling IMS protocols. In response to the call, a presence service provider is used to retrieve presence information about the called party using the IMS protocols, where the presence information indicates a current presence state of the called party. Then the current presence state of the called party is announced to the caller party by playing a prerecorded voice message representing the current presence state of the called party. Other methods and apparatuses are also described.

Abstract translation: 本文描述了向黑色电话提供现场服务的技术。 根据一个实施例，从呼叫方接收到被叫方的呼叫，其中呼叫是源自不能处理IMS协议的POTS设备。 响应于该呼叫，存在服务提供商被用于使用IMS协议来检索关于被叫方的存在信息，其中存在信息指示被叫方的当前存在状态。 然后通过播放表示被叫方的当前存在状态的预先记录的语音消息，向呼叫方通知被叫方的当前状态。 还描述了其它方法和装置。

公开(公告)号：US20080227438A1

公开(公告)日：2008-09-18

申请号：US12047506

申请日：2008-03-13

Applicant: Benjamin Joseph Fletcher

Inventor： Benjamin Joseph Fletcher

IPC: H04M3/56

CPC classification number: H04M3/567 ,  H04M3/42221 ,  H04M2201/39 ,  H04M2201/40

Abstract: A method and system are for conferencing by exchanging conference communications between two or more participants includes publishing a conference communication to a message broker and subscribing to conference communications at a message broker. A subscription topic specifies one or more type or source of the communication. A conference communication may be one of a text input, transcribed text, audio input, synthesized audio speech, or video input including real or animated images. The method and system of conferencing using publish/subscribe communications allows participants with different communication needs to be accommodated in a flexible manner.

Abstract translation: 用于通过在两个或多个参与者之间交换会议通信来进行会议的方法和系统包括向消息代理发布会议通信并在消息代理处订阅会议通信。 订阅主题指定一个或多个通信类型或源。 会议通信可以是文本输入，转录文本，音频输入，合成音频语音或包括实际或动画图像的视频输入之一。 使用发布/订阅通信的会议的方法和系统允许以灵活的方式容纳具有不同通信的参与者。

公开(公告)号：US07412038B2

公开(公告)日：2008-08-12

申请号：US10833525

申请日：2004-04-28

Applicant: Thomas E. Creamer ,  Victor S. Moore ,  Wendi L. Nusbickel ,  Ricardo Dos Santos ,  James J. Sliwa

Inventor： Thomas E. Creamer ,  Victor S. Moore ,  Wendi L. Nusbickel ,  Ricardo Dos Santos ,  James J. Sliwa

IPC: H04M11/06

CPC classification number: H04M3/4938 ,  H04L12/64 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/2066

Abstract: A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results.

Abstract translation: 用于提供语音电话服务的方法可以包括通过电话网关接收呼叫的步骤。 电话网关可以将呼叫识别数据传送到资源连接器。 媒体端口可以在通过与呼叫相关联的端口通信地链接到电话网关的媒体转换器内被响应地建立。 可以构造包括呼叫识别数据和媒体端口的标识符的呼叫描述对象。 呼叫描述对象可以被传送到为呼叫提供至少一个语音服务的电话应用服务器。 电话应用服务器可以启动通信链接的语音引擎的至少一个编程动作。 语音引擎可以通过媒体端口将编程动作的结果传达给媒体转换器。 媒体转换器可以基于结果流式传输用于呼叫的语音信号。

公开(公告)号：US07386455B2

公开(公告)日：2008-06-10

申请号：US11409703

申请日：2006-04-24

Applicant: Alexander Kurganov ,  Valery Zhukoff

Inventor： Alexander Kurganov ,  Valery Zhukoff

IPC: G10L21/06

CPC classification number: H04M3/4938 ,  G06F3/16 ,  G10L15/26 ,  H04M2201/39 ,  H04M2201/40 ,  Y10S707/99942 ,  Y10S707/99943

Abstract: The present invention relates to a system for controlling at least one remote system operatively connected to the Internet. The system includes a computer operatively connected to the Internet and a database operatively connected to the computer, the database storing an instruction set used to identify the remote system. In response to a speech command received from a user, the computer is configured to access the remote system to prompt the remote system to execute at least one pre-selected function.

Abstract translation: 本发明涉及一种用于控制至少一个可操作地连接到因特网的远程系统的系统。 该系统包括可操作地连接到因特网的计算机和可操作地连接到计算机的数据库，数据库存储用于识别远程系统的指令集。 响应于从用户接收到的语音命令，计算机被配置为访问远程系统以提示远程系统执行至少一个预先选择的功能。

公开(公告)号：US20080118051A1

公开(公告)日：2008-05-22

申请号：US11981860

申请日：2007-10-31

Applicant: Gilad Odinak ,  Alastair Sutherland

Inventor： Gilad Odinak ,  Alastair Sutherland

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A system and method for providing a multi-modal communications infrastructure for automated call center operation is provided. A multi-modal call is accepted from a caller through a telephony interface, which accommodates multi-modal calls including at least one of verbal speech and text messaging. Incoming speech in the multi-modal call is converted into transcribed text. Incoming text messaging is matched with the transcribed text. The multi-modal call is automatically assigned through a session manager to a session under operation of a live agent. The transcribed text and incoming text messaging are progressively processed during the session through an agent application by performing a customer support scenario interactively monitored and controlled by the live agent.

Abstract translation: 提供了一种用于提供用于自动呼叫中心操作的多模式通信基础设施的系统和方法。 通过电话接口从呼叫者接受多模态呼叫，其适应包括口头言语和文本消息中的至少一种的多模式呼叫。 多模态呼叫中的传入语音转换为转录文本。 传入短信与转录文本匹配。 多模态呼叫通过会话管理器自动分配给活动代理操作的会话。 转录文本和传入文本消息在会话期间通过代理应用程序逐步处理，通过执行由实时代理交互式监视和控制的客户支持方案。

公开(公告)号：US20080101588A1

公开(公告)日：2008-05-01

申请号：US11590649

申请日：2006-10-31

Applicant: Les Bruce ,  Jeffrey L. Brandt ,  Marc A. Sullivan ,  Mark B. Hubscher

Inventor： Les Bruce ,  Jeffrey L. Brandt ,  Marc A. Sullivan ,  Mark B. Hubscher

IPC: H04M1/00 ,  H04M3/00

CPC classification number: H04M1/578 ,  H04M1/2535 ,  H04M3/42042 ,  H04M7/0027 ,  H04M7/0036 ,  H04M7/006 ,  H04M2201/39 ,  H04M2207/14

Abstract: A method and system is disclosed that includes receiving an incoming call including caller identification information at an input responsive to a network. An audio alert and display information associated with the incoming call are sent to a multimedia device.

Abstract translation: 公开了一种方法和系统，其包括在响应于网络的输入处接收包括呼叫者识别信息的呼入呼叫。 与来电相关联的音频警报和显示信息被发送到多媒体设备。

公开(公告)号：US20080077664A1

公开(公告)日：2008-03-27

申请号：US11421227

申请日：2006-05-31

Applicant: KABE VANDERBAAN ,  JEFFREY T. ESCHBACH

Inventor： KABE VANDERBAAN ,  JEFFREY T. ESCHBACH

IPC: G06F15/16

CPC classification number: H04L51/066 ,  H04M3/53375 ,  H04M2201/39 ,  H04M2207/18 ,  H04W4/06 ,  H04W4/10 ,  H04W76/45

Abstract: A method for distributing messages in a communication network is provided. The method includes obtaining a text message from a source device in the communication network. The method also includes translating the text message to generate an audio message. Moreover, the method includes associating the text message with the audio message, to provide an association between the text message and the audio message. Further, the method includes sending the audio message to a plurality of target devices in the communication network.

Abstract translation: 提供了一种在通信网络中分发消息的方法。 该方法包括从通信网络中的源设备获取文本消息。 该方法还包括翻译文本消息以生成音频消息。 此外，该方法包括将文本消息与音频消息相关联，以提供文本消息和音频消息之间的关联。 此外，该方法包括将音频消息发送到通信网络中的多个目标设备。

公开(公告)号：US20080056283A1

公开(公告)日：2008-03-06

申请号：US11469601

申请日：2006-09-01

Applicant: Razeyah Stephen ,  Mary Ellen Zurko

Inventor： Razeyah Stephen ,  Mary Ellen Zurko

IPC: H04L12/56

CPC classification number: H04M7/0045 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60

Abstract: A system for converting instant messaging (IM) text to telephone speech and back. The system includes a first electronic device configured to transmit and receive IM text. A translation module is housed inside the first electronic device. The translation module is configured to perform (i) translate the outgoing IM text into speech, and (ii) translate incoming speech into IM text. The system further includes a second electronic device communicatively coupled by way of a network to the first electronic device such that the second electronic device may receive the IM text as translated speech from the first electronic device via a call.

Abstract translation: 一种用于将即时消息（IM）文本转换为电话语音并返回的系统。 该系统包括被配置为发送和接收IM文本的第一电子设备。 翻译模块容纳在第一电子设备内。 翻译模块被配置为执行（i）将输出的IM文本转换成语音，以及（ii）将传入的语音转换为IM文本。 该系统还包括通过网络通信地耦合到第一电子设备的第二电子设备，使得第二电子设备可以经由呼叫从第一电子设备接收作为翻译语音的IM文本。