公开(公告)号：US07308091B1

公开(公告)日：2007-12-11

申请号：US10236524

申请日：2002-09-06

Applicant: Benjamin V. Smith

Inventor： Benjamin V. Smith

IPC: H04M3/42

CPC classification number: H04M3/42161 ,  H04M3/42068 ,  H04M2201/39 ,  H04M2201/40 ,  H04Q3/0041

Abstract: Systems and techniques for managing multiple call processing services by establishing a connection to a service control point; rendering a call management profile maintained by the service control point in substantially real time using a Web-enabled interface, the call management profile indicating two or more call processing services currently available to a customer; manipulating the call management profile by specifying at least one of a sequence for prioritizing the call processing services and schedule for providing the call processing services at different times.

Abstract translation: 通过建立与服务控制点的连接来管理多个呼叫处理服务的系统和技术; 使用启用Web的接口，实质上实时地呈现由服务控制点维护的呼叫管理简档，该呼叫管理简档指示当前可用于客户的两个或多个呼叫处理服务; 通过指定用于优先处理呼叫处理服务的顺序和调度以在不同时间提供呼叫处理服务的操作来操纵呼叫管理简档。

公开(公告)号：US20070116200A1

公开(公告)日：2007-05-24

申请号：US11463605

申请日：2006-08-10

Applicant: Dale Hewitt ,  William Izard ,  Matthew Ponsford ,  David Renshaw ,  Samuel Smith

Inventor： Dale Hewitt ,  William Izard ,  Matthew Ponsford ,  David Renshaw ,  Samuel Smith

IPC: H04M1/64

CPC classification number: G06F17/30873 ,  G06F17/3089 ,  H04M3/42161 ,  H04M3/4931 ,  H04M3/4938 ,  H04M2201/39 ,  H04M2203/2072

Abstract: Method, system, and computer program product for building a voice prompt menu for a collection of portlets by acquiring a list of portlets, building a voice menu comprising voice menu items to activate each of the portlets, acquiring a portlet profile containing customization information, and adapting the voice menu using the customization information in the portlet profile. The web portlet may define custom characteristics for consideration by the voice aggregator, for instance, in the positions for its menu items in the hierarchy of the voice portal menu.

Abstract translation: 方法，系统和计算机程序产品，用于通过获取Portlet列表来构建用于Portlet集合的语音提示菜单，构建包括语音菜单项的语音菜单以激活每个Portlet，获取包含定制信息的Portlet简档，以及 使用portlet配置文件中的自定义信息调整语音菜单。 web portlet可以定义用于由语音聚合器考虑的自定义特征，例如，在语音门户菜单的层次结构中的菜单项的位置。

公开(公告)号：US07206387B2

公开(公告)日：2007-04-17

申请号：US10645051

申请日：2003-08-21

Applicant: Ea-Ee Jan ,  Benoit Maison ,  Andrzei Sakrajda

Inventor： Ea-Ee Jan ,  Benoit Maison ,  Andrzei Sakrajda

IPC: H04M1/64

CPC classification number: H04M3/50 ,  H04L67/1002 ,  H04L2012/6443 ,  H04L2012/6481 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/41

Abstract: A voice processing system is provided in which sets of engines running on a plurality of servers are configured differently from one another. The sets of engines may be configured to achieve different trade-offs between performance of a task and resources required to perform the task. In the voice processing system, a task routing server is provided that assigns different sets of sub-tasks to different sets of task engines. The number of engines used to perform a task and the number of engines in each set are adjusted. By adjusting the parameters settings for the set of engines based on the type of application, the particular requirements of the application, or the nature and importance of the subtasks, for example, advantages such as improvement of resource utilization and the hardware and software costs reduction may be obtained.

Abstract translation: 提供语音处理系统，其中在多个服务器上运行的引擎组彼此不同地配置。 发动机组可以被配置为在执行任务和执行任务所需的资源之间实现不同的权衡。 在语音处理系统中，提供了将不同的子任务集分配给不同的任务引擎组的任务路由服务器。 调整用于执行任务的引擎数量和每组中的引擎数量。 通过基于应用程序的类型，应用程序的特定要求或子任务的性质和重要性调整引擎集的参数设置，例如资源利用率的提高以及降低硬件和软件成本的优点 可以获得。

公开(公告)号：US20070050478A1

公开(公告)日：2007-03-01

申请号：US11487683

申请日：2006-07-16

Applicant: Paul Hickman ,  Michael Gough

Inventor： Paul Hickman ,  Michael Gough

IPC: G06F15/16

CPC classification number: H04M11/08 ,  H04L51/066 ,  H04L69/329 ,  H04M1/247 ,  H04M1/2478 ,  H04M1/2535 ,  H04M1/72561 ,  H04M3/42382 ,  H04M3/4878 ,  H04M3/4938 ,  H04M3/5322 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/4536 ,  H04M2250/74 ,  Y10S707/99931

Abstract: A voice web browser system includes a telephone, an access system coupled to a TCP/IP network, a telephone system coupling the telephone to the access system, and a speech-to-text system for “reading” text that had been sent over the TCP/IP network to the telephone user. Preferably, the access system receives TCP/IP packets from web pages accessible over the TCP/IP network and parses the HTML code of the web pages into text and non-text portions, such that the text portion can be read to the telephone user. A computer implemented process for obtaining web page information over a TCP/IP network includes implementing a connection of a telephone user to an access system that is coupled to a TCP/IP network, detecting a selection of at least one navigation command by the telephone user to access a web page accessible over the TCP/IP network, and navigating over the TCP/IP network to the web page in response to the navigation command, resulting in a verbal communication of at least some information derivable from the web page to the telephone user. A method for retrieving e-mail that was sent over a TCP/IP network includes calling from a user telephone to an access computer coupled to a TCP/IP network, providing user identification to the access computer, retrieving e-mail via the access computer that was sent over the TCP/IP network and addressed to the user, and reading the e-mail to the user of the user telephone utilizing a text-to-speech system.

Abstract translation: 语音网络浏览器系统包括电话，耦合到TCP / IP网络的接入系统，将电话连接到接入系统的电话系统，以及用于“读取”已经通过该电话发送的文本的语音到文本系统 TCP / IP网络给电话用户。 优选地，接入系统从可通过TCP / IP网络访问的网页接收TCP / IP分组，并将网页的HTML代码解析为文本和非文本部分，使得文本部分可以被读取到电话用户。 用于通过TCP / IP网络获得网页信息的计算机实现过程包括实现电话用户到耦合到TCP / IP网络的接入系统的连接，检测电话用户对至少一个导航命令的选择 访问通过TCP / IP网络可访问的网页，以及响应于导航命令，通过TCP / IP网络导航到网页，导致至少一些可从网页导出到电话的信息的口头通信 用户。 用于检索通过TCP / IP网络发送的电子邮件的方法包括从用户电话到连接到TCP / IP网络的接入计算机的呼叫，向接入计算机提供用户标识，经由接入计算机检索电子邮件 通过TCP / IP网络发送并发送给用户，并使用文本到语音系统读取用户电话的用户的电子邮件。

公开(公告)号：US07127403B1

公开(公告)日：2006-10-24

申请号：US10062474

申请日：2002-02-05

Applicant: Michael J. Saylor ,  Frederick Richards, III ,  Steven S Trundle ,  Mark J. Rolincik ,  Douglas F. Gardner

Inventor： Michael J. Saylor ,  Frederick Richards, III ,  Steven S Trundle ,  Mark J. Rolincik ,  Douglas F. Gardner

IPC: G10L15/00

CPC classification number: H04M3/42153 ,  G10L15/26 ,  H04M3/42161 ,  H04M3/4938 ,  H04M2201/39

Abstract: A system and method for personalizing an interactive voice output of a voice service based on determinations about the caller or call, the output containing information derived from on line analytical processing (OLAP) systems, where content stored in the database can be readily obtained by a requester on the fly and in a personalized, interactive manner. The system and method include a call server for receiving an incoming call from a caller, an inference module for determining information about a voice service to be provided to the caller, a control module related to the information determined and for facilitating the interactive voice broadcast with the caller, and a personalization module for passing determined information to the control module.

Abstract translation: 一种用于基于关于呼叫者或呼叫的确定来个性化语音服务的交互式语音输出的系统和方法，所述输出包含从在线分析处理（OLAP）系统导出的信息，其中存储在数据库中的内容可以容易地通过 请求者在飞行中以个性化，互动的方式。 该系统和方法包括用于从呼叫者接收呼入呼叫的呼叫服务器，用于确定关于要提供给呼叫者的语音服务的信息的推理模块，与所确定的信息有关的控制模块以及促进与 呼叫者和用于将确定的信息传递到控制模块的个性化模块。

公开(公告)号：US20060143016A1

公开(公告)日：2006-06-29

申请号：US11182732

申请日：2005-07-15

Applicant: Courtney Jones ,  Michael Roe

Inventor： Courtney Jones ,  Michael Roe

IPC: G10L11/00

CPC classification number: G10L15/26 ,  G06F16/44 ,  G06F16/951 ,  G06Q30/02 ,  H04M1/72525 ,  H04M1/72558 ,  H04M3/4938 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2207/18 ,  H04M2250/74

Abstract: A method to access and use an integrated web site from a mobile environment is disclosed. The method includes communicating voice activated commands, using voice recognition technology, to an integrated web site via a wireless communication network and a global informational network. The integrated web site comprises a network-based media station integrated with a global search engine. The voice activated commands are used to access the integrated web site, initiate the transmission of streaming digital media content from the media station to a wireless mobile network terminal, and perform key word searches of the global informational network using the global search engine.

Abstract translation: 公开了一种从移动环境访问和使用综合网站的方法。 该方法包括通过无线通信网络和全球信息网络将语音激活的命令，使用语音识别技术传送到综合网站。 综合网站包括与全球搜索引擎集成的基于网络的媒体站。 语音激活命令用于访问集成网站，发起流媒体数字媒体内容从媒体传输到无线移动网络终端，并使用全球搜索引擎执行全球信息网络的关键字搜索。

公开(公告)号：US06999930B1

公开(公告)日：2006-02-14

申请号：US10113710

申请日：2002-03-27

Applicant: Steve Roberts ,  David Holsinger

Inventor： Steve Roberts ,  David Holsinger

IPC: G10L21/00

CPC classification number: H04M3/4938 ,  G10L15/193 ,  G10L15/22 ,  G10L15/30 ,  H04M2201/39 ,  H04M2201/40

Abstract: A voice user interface for accessing data is provided. This method and system receives a set of variables from a voice recognizer processing a voice request for information in a backend system; processes an integration method using the set of variables returned from the recognizer and an unstructured grammar based on entries in the database fields of a backend system; requests backend data from the backend system using the integration method and the set of variables as applied to the unstructured grammar; and receives backend data from the backend system responsive to the integration method used to request the backend data. Processes are described that add data associated with a database to increase the accuracy of interacting with the database through a voice interface and create the unstructured grammar for improved voice recognition capabilities.

Abstract translation: 提供用于访问数据的语音用户界面。 该方法和系统从语音识别器接收处理用于后端系统中的信息的语音请求的一组变量; 使用从识别器返回的一组变量和基于后端系统的数据库字段中的条目的非结构化语法来处理集成方法; 使用集成方法和应用于非结构化语法的变量集从后端系统请求后端数据; 并响应于用于请求后端数据的集成方法从后端系统接收后端数据。 描述了添加与数据库相关联的数据的过程，以通过语音接口提高与数据库交互的准确性，并创建用于改进的语音识别能力的非结构化语法。

公开(公告)号：US06993121B2

公开(公告)日：2006-01-31

申请号：US10778929

申请日：2004-02-12

Applicant: Robert Wesley Bossemeyer, Jr. ,  Mary Louise Hardzinski ,  Thomas Joseph McBlain

Inventor： Robert Wesley Bossemeyer, Jr. ,  Mary Louise Hardzinski ,  Thomas Joseph McBlain

IPC: H04M1/64 ,  H04M3/42

CPC classification number: H04M3/42042 ,  G10L13/00 ,  H04M1/575 ,  H04M3/42059 ,  H04M3/428 ,  H04M3/4288 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2207/12 ,  H04M2242/22

Abstract: A system (10) and method (40) for providing audible caller information to telephone service subscribers is presented. The system (10) includes a pre-processor (28) that converts textual caller information from a first data format to a second data format suitable for text-to-speech synthesis (TTS). The pre-processor (28) can be incorporated in a service node/intelligent peripheral (SN/IP) (24) in an advanced intelligent network (AIN). In this configuration, the pre-processor (28) can be used to convert caller-ID with name database entries into a predetermined TTS format. The TTS formatted information can be provided to a TTS synthesized (30) included in the SN/IP (24). In conjunction with a switching service point (SSP) (20), the pre-processor (28) can provide a talking call-waiting feature to subscribers with significantly improved intelligibility.

公开(公告)号：US20050243977A1

公开(公告)日：2005-11-03

申请号：US10833525

申请日：2004-04-28

Applicant: Thomas Creamer ,  Victor Moore ,  Wendi Nusbickel ,  Ricardo Santos ,  James Sliwa

Inventor： Thomas Creamer ,  Victor Moore ,  Wendi Nusbickel ,  Ricardo Santos ,  James Sliwa

IPC: H04L12/64 ,  H04M1/64 ,  H04M3/493 ,  H04M11/00

CPC classification number: H04M3/4938 ,  H04L12/64 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/2066

Abstract: A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results.

Abstract translation: 用于提供语音电话服务的方法可以包括通过电话网关接收呼叫的步骤。 电话网关可以将呼叫识别数据传送到资源连接器。 媒体端口可以在通过与呼叫相关联的端口通信地链接到电话网关的媒体转换器内被响应地建立。 可以构造包括呼叫识别数据和媒体端口的标识符的呼叫描述对象。 呼叫描述对象可以被传送到为呼叫提供至少一个语音服务的电话应用服务器。 电话应用服务器可以启动通信链接的语音引擎的至少一个编程动作。 语音引擎可以通过媒体端口将编程动作的结果传达给媒体转换器。 媒体转换器可以基于结果流式传输用于呼叫的语音信号。

公开(公告)号：US20050048992A1

公开(公告)日：2005-03-03

申请号：US10826101

申请日：2004-04-17

Applicant: Fuming Wu ,  Aziz Mohammed ,  Alexander Audu ,  Jing Qian

Inventor： Fuming Wu ,  Aziz Mohammed ,  Alexander Audu ,  Jing Qian

IPC: G10L15/26 ,  H04M3/493 ,  H04Q7/20

CPC classification number: H04M3/493 ,  G10L15/26 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2203/251

Abstract: A communication device is described herein that is capable of enabling a user to select whether they want to use voice communications, text communications or voice/text communications to communicate with a remote communication device used by a person or an automated phone service. Also described herein are methods for making and using the communication device.

Abstract translation: 本文描述了能够使用户能够选择他们是否想要使用语音通信，文本通信或语音/文本通信来与人或自动电话服务使用的远程通信设备进行通信的通信设备。 本文还描述了制造和使用通信设备的方法。