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    Calling card access to internet portal using interactive voice response (IVR) system
    161.
    发明申请
    Calling card access to internet portal using interactive voice response (IVR) system 审中-公开
    使用交互式语音响应（IVR）系统呼叫卡访问互联网门户

    公开(公告)号：US20050025293A1

    公开(公告)日：2005-02-03

    申请号：US10633356

    申请日：2003-08-01

    Applicant: John Romeo ,  David Rackley

    Inventor： John Romeo ,  David Rackley

    IPC: H04M1/64 ,  H04M3/493 ,  H04M11/00 ,  H04M15/00

    CPC classification number: H04M15/00 ,  H04M3/4938 ,  H04M2201/39 ,  H04M2207/203

    Abstract: A calling card service that optionally provides access to an Internet portal. The customer dials the calling card number and selects between normal telephone 5 service or portal access. If the customer selects portal access, an IVR system is used to guide the customer to the desired information, which is translated from text to voice so that the customer may listen to an audio version of the Internet content.

    Abstract translation: 可选地提供对因特网门户的访问的呼叫卡服务。 客户拨打电话卡号码，并在正常电话5服务或门户访问之间进行选择。 如果客户选择门户访问，则使用IVR系统来引导客户获得从文本转换成语音的所需信息，以便客户可以收听互联网内容的音频版本。

    Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution
    162.
    发明申请
    Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution 有权
    支持多平台的推理引擎和通用语法语言适配器，用于智能语音应用程序执行

    公开(公告)号：US20040225499A1

    公开(公告)日：2004-11-11

    申请号：US10803851

    申请日：2004-03-17

    Inventor： Sandy Chai-Jen Wang ,  Arumugam Appadurai ,  John Robert LaBarge ,  Margaret Ann Boothroyd ,  Cory Andrew Luellen ,  Mang Kang Yong ,  Leo K. Chiu

    IPC: H04L012/66

    CPC classification number: H04M3/4936 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/228 ,  H04M3/42059 ,  H04M3/4938 ,  H04M2201/36 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

    Abstract: A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

    Abstract translation: 语音应用创建和部署系统包括语音应用服务器，用于通过通信网络向客户端创建和提供语音应用; 至少一个具有访问通信网络的语音门户节点，门户节点，用于促进客户端与语音应用的交互; 以及可以从应用服务器执行的推理引擎。 在优选实施例中，推理机在正在进行的语音交互的一个或多个预定点被调用以决定是否可以基于活动中的预定点处的与交互相关的现有数据的分析来进行客户端需求的推断 呼叫所提供的语音应用的流程，并且如果推断是有必要的，则确定哪个推理对话将被执行并被插入到呼叫流中。

    System and method for determining number of voice processing engines capable of support on a data processing system
    163.
    发明授权
    System and method for determining number of voice processing engines capable of support on a data processing system 有权
    用于确定能够在数据处理系统上支持的语音处理引擎的数量的系统和方法

    公开(公告)号：US06678354B1

    公开(公告)日：2004-01-13

    申请号：US09736606

    申请日：2000-12-14

    Applicant: Reginald V. Blue

    Inventor： Reginald V. Blue

    IPC: H04M124

    CPC classification number: H04M1/24 ,  H04M2201/39 ,  H04M2201/40

    Abstract: A test application allows configuration of test parameters and launches a voice processing engine and a timing object. The voice processing engine outputs data to the timing object. The timing object receives data, regularly removes data, and tracks the amount of data remaining in the timing object. The timing object reports an underflow if there is no data in the timing object and the voice processing engine has not signaled end of processing.

    Abstract translation: 测试应用允许配置测试参数并启动语音处理引擎和定时对象。 语音处理引擎将数据输出到定时对象。 定时对象接收数据，定期移除数据，并跟踪定时对象中剩余的数据量。 如果定时对象中没有数据，并且语音处理引擎没有发信号通知处理结束，定时对象报告下溢。

    System and method for providing a message-based communications infrastructure for automated call center operation
    164.
    发明申请
    System and method for providing a message-based communications infrastructure for automated call center operation 有权
    用于为自动呼叫中心操作提供基于消息的通信基础设施的系统和方法

    公开(公告)号：US20030177009A1

    公开(公告)日：2003-09-18

    申请号：US10367533

    申请日：2003-02-14

    Inventor： Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

    IPC: G10L013/08

    CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

    Abstract: A system and method for providing a message-based communications infrastructure for automated call center operation is described. A call from a user into a call center is accepted. The accepted call includes a stream of transcribed verbal speech utterances. Each transcribed verbal speech utterance is recorded as a user message. The accepted call is assigned to a session, which is then assigned to an agent. The call is progressively processed in the assigned session by presenting each user message to the assigned agent, executing commands responsive to the assigned agent, and sending an agent message to the user. The agent message includes a stream of synthesized audible speech utterances.

    Abstract translation: 描述了一种用于为自动呼叫中心操作提供基于消息的通信基础设施的系统和方法。 接受来自用户的呼叫进入呼叫中心。 接受的电话包括转录的言语言语句。 每个转录的言语言语音被记录为用户消息。 被接受的呼叫被分配给一个会话，然后被分配给一个代理。 通过向所分配的代理呈现每个用户消息，响应于所分配的代理执行命令，并向用户发送代理消息，在分配的会话中逐渐处理该呼叫。 代理消息包括合成的语音语音流。

    System and method for converting electronic mail text to audio for telephonic delivery
    165.
    发明授权
    System and method for converting electronic mail text to audio for telephonic delivery 有权
    用于将电子邮件文本转换为音频以进行电话传送的系统和方法

    公开(公告)号：US06621892B1

    公开(公告)日：2003-09-16

    申请号：US09616492

    申请日：2000-07-14

    Applicant: Scott Banister ,  Wendell Brown

    Inventor： Scott Banister ,  Wendell Brown

    IPC: H04M1100

    CPC classification number: G10L13/00 ,  H04L51/066 ,  H04L51/08 ,  H04L51/28 ,  H04M3/42 ,  H04M11/002 ,  H04M2201/39

    Abstract: A system and method are provided for converting a textual portion of an electronic mail message into audio and delivering the audio through a telephone call to a recipient. An electronic mail server is configured to receive a mail message and parse an address to retrieve a telephone number included in or associated with said address. One or more textual portions of the mail message are converted to audio by a text-to-audio converter and combined into an audio message. The audio message may include an identifier of a sender or originator of the mail message, a subject of the mail message, text included in the body of the mail message, etc. An audio attachment included with the mail message may be included in the audio message. A call processor establishes a telephonic connection with the recipient, plays the audio message and may record a response from the recipient. If a response is provided, it is relayed back to the originator of the mail message. The recipient may be able to specify circumstances (.g., time of day, different telephone number) or criteria (e.g., originator identity, size of mail message) under which the recipient will or will not accept telephone delivery of audio forms of electronic mail messages. The system may apply a set of rules to ensure that audio forms of mail messages are limited, or not sent at all, to emergency numbers, directory assistance, toll-free numbers, etc.

    Abstract translation: 提供了一种系统和方法，用于将电子邮件消息的文本部分转换为音频，并通过电话呼叫将音频传送给接收者。 电子邮件服务器被配置为接收邮件消息并解析地址以检索包括在所述地址中或与所述地址相关联的电话号码。 邮件消息的一个或多个文本部分由文本到音频转换器转换成音频，并组合成音频消息。 音频消息可以包括邮件消息的发送者或发起者的标识符，邮件消息的主题，包含在邮件消息正文中的文本等。包含在邮件消息中的音频附件可以包括在音频中 信息。 呼叫处理器与接收者建立电话连接，播放音频消息并且可以记录来自接收者的响应。 如果提供响应，则将其中继回邮件的发起者。 收件人可能能够指定接收者将接受或将不接受电子邮件的音频形式的情况（例如，时间，不同的电话号码）或标准（例如，发起者身份，邮件消息的大小） 电子邮件 该系统可以应用一套规则，以确保邮件的音频形式受到限制，或根本不发送到紧急号码，目录援助，免费电话号码等。

    Method and system for text-to-speech conversion of caller information
    166.
    发明授权
    Method and system for text-to-speech conversion of caller information 有权
    呼叫者信息的文本到语音转换的方法和系统

    公开(公告)号：US06400809B1

    公开(公告)日：2002-06-04

    申请号：US09240522

    申请日：1999-01-29

    Applicant: Robert Wesley Bossemeyer, Jr. ,  Mary Louise Hardzinski ,  Thomas Joseph McBlain

    Inventor： Robert Wesley Bossemeyer, Jr. ,  Mary Louise Hardzinski ,  Thomas Joseph McBlain

    IPC: H04M164

    CPC classification number: H04M3/42042 ,  G10L13/00 ,  H04M1/575 ,  H04M3/42059 ,  H04M3/428 ,  H04M3/4288 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2207/12 ,  H04M2242/22

    Abstract: A system (10) and method (40) for providing audible caller information to telephone service subscribers is presented. The system (10) includes a pre-processor (28) that converts textual caller information from a first data format to a second data format suitable for text-to-speech synthesis (TTS). The pre-processor (28) can be incorporated in a service node/intelligent peripheral (SN/IP) (24) in an advanced intelligent network (AIN). In this configuration, the pre-processor (28) can be used to convert caller-ID with name database entries into a predetermined TTS format. The TTS formatted information can be provided to a TTS synthesized (30) included in the SN/IP (24). In conjunction with a switching service point (SSP) (20), the pre-processor (28) can provide a talking call-waiting feature to subscribers with significantly improved intelligibility.

    Abstract translation: 提出了一种用于向电话服务订户提供可听呼叫者信息的系统（10）和方法（40）。 系统（10）包括将文本呼叫者信息从第一数据格式转换成适合于文本到语音合成（TTS）的第二数据格式的预处理器（28）。 预处理器（28）可以并入高级智能网（AIN）中的服务节点/智能外设（SN / IP）（24）中。 在该配置中，预处理器（28）可用于将具有名称数据库条目的呼叫者ID转换成预定的TTS格式。 可以将TTS格式的信息提供给包含在SN / IP（24）中的合成的TTS（30）。 结合切换服务点（SSP）（20），预处理器（28）可以向订户提供具有显着改善的可懂度的谈话呼叫等待功能。

    Speech synthesis method for operator assistance telecommunications calls comprising a plurality of text-to-speech (TTS) devices
    168.
    发明授权
    Speech synthesis method for operator assistance telecommunications calls comprising a plurality of text-to-speech (TTS) devices 失效
    用于包括多个文本到语音（TTS）设备的操作者辅助电话呼叫的语音合成方法

    公开(公告)号：US5832433A

    公开(公告)日：1998-11-03

    申请号：US669145

    申请日：1996-06-24

    Applicant: Dina Yashchin ,  Sara Basson ,  Ashok Kalyanswamy ,  Kim Silverman

    Inventor： Dina Yashchin ,  Sara Basson ,  Ashok Kalyanswamy ,  Kim Silverman

    IPC: H04M3/493 ,  G10L5/00

    CPC classification number: H04M3/4931 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2203/354

    Abstract: Methods and apparatus are described for providing automated operator services and in particular, a reverse directory assistance service. A calling customer is connected to an automated system that prompts the caller for a listing identifier which is used by the system to retrieve a textual listing corresponding to the listing identifier from a database of textual listings. The textual listing contains a TTS ID which identifies a particular one TTS device from a plurality of TTS devices and the listing is optionally preprocessed and parsed into a plurality of fields which define the listing. The listing text is then sent to the particular one TTS device for text to speech synthesis of the text contained within the listing. The method further includes teaching the system which one TTS device of the plurality of TTS devices, best synthesizes the text contained within the listing and then identifying that one TTS device within the listing so that subsequent synthesis will utilize that TTS device.

    Abstract translation: 描述了用于提供自动化操作员服务的方法和装置，特别是反向目录服务。 呼叫客户被连接到自动系统，其提示呼叫者列出标识符，该列表标识符被系统用来从文本列表的数据库中检索与列表标识符相对应的文本列表。 文本列表包含TTS ID，其识别来自多个TTS设备的特定一个TTS设备，并且该列表可选地被预处理并被解析为定义列表的多个字段。 然后将列表文本发送到特定的一个TTS设备，用于文本到语音合成包含在列表中的文本。 该方法还包括对系统中的多个TTS设备中的一个TTS设备进行教学，最佳地合成列表中包含的文本，然后识别列表中的一个TTS设备，以便随后的综合将利用该TTS设备。

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