公开(公告)号：US11699360B2

公开(公告)日：2023-07-11

申请号：US17106901

申请日：2020-11-30

Applicant: Microsoft Technology Licensing, LLC

Inventor： Anirudh Koul ,  Meher Kasam ,  Michael Johnston ,  Swetha Machanavajhala ,  Elizabeth Halper

IPC: G09B21/00 ,  H04M11/02 ,  H04M1/247 ,  H04M3/42 ,  G10L15/26 ,  H04M1/72478 ,  H04M11/06 ,  G09B5/06

CPC classification number: G09B21/009 ,  G10L15/26 ,  H04M1/2475 ,  H04M1/72478 ,  H04M3/42382 ,  H04M3/42391 ,  H04M11/02 ,  G09B5/06 ,  H04M11/066 ,  H04M2201/39

Abstract: Aspects of the present disclosure relate to systems and methods that aid users with hearing and/or speech impediments to have a conversation with a remote phone number without human assistance. In one aspect, an application residing on a user's device, such as a smartphone, tablet computer, laptop, etc., may be used to initiate a phone call to a recipient. Upon initiating the phone call locally, a service residing on the server may receive a request to initiate a connection to the recipient. Once the recipient answers, the user may converse with the recipient by providing text input to their local app. The text input may be transmitted to the service. The service may use a text to speech converter to translate the received text to speech that can be delivered to the recipient.

公开(公告)号：US20190166245A1

公开(公告)日：2019-05-30

申请号：US16194947

申请日：2018-11-19

Applicant: Motorola Mobility LLC

Inventor： Amit Kumar Agrawal ,  Vishal Patil

IPC: H04M1/725 ,  H04W68/00 ,  H04W4/12

CPC classification number: H04M1/72552 ,  H04M1/7253 ,  H04M1/72597 ,  H04M2201/39 ,  H04W4/12 ,  H04W68/005

Abstract: A method includes generating an alert message in a device. The device is one of a plurality of connected devices. The alert message is suppressed in the device responsive to a state of a microphone of any of the plurality of connected devices indicating an active state. A device includes a microphone, a speaker, and a processor coupled to the microphone and the speaker. The processor is to generate an alert message and suppress the alert message responsive to a state of a microphone of any of a plurality of connected devices including the device indicating an active state.

公开(公告)号：US20180376002A1

公开(公告)日：2018-12-27

申请号：US16016453

申请日：2018-06-22

Applicant: Atomic Labs, LLC

Inventor： Jack Phillip Abraham

IPC: H04M3/51 ,  H04M3/42 ,  H04M3/523 ,  H04M3/22 ,  G10L13/04

CPC classification number: H04M3/5183 ,  G10L13/00 ,  G10L13/043 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5235 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/306

Abstract: Systems and methods for managing a call between a contact, a conversation bot, and a human agent are disclosed. The method selects a conversation bot associated with a particular human agent from multiple conversation bots that are each associated with a different human agent. Each conversation bot can be a model trained using conversation data recorded during conversations conducted by the particular human agent with which it is associated. The method connects an audio call with a human contact, and generates audio during the call based upon a voice of the particular human agent. The method determines that a transition criterion is satisfied, and selects a selected human agent from amongst a plurality of available human agents. When the transition criterion is satisfied, the method enables a selected human agent to participate on the call, and continues the call between the selected human agent and the human contact.

公开(公告)号：US20180197382A1

公开(公告)日：2018-07-12

申请号：US15862005

申请日：2018-01-04

Applicant: KYOCERA Corporation

Inventor： Tsuneo MIYASHITA ,  Shunichi KISHIMOTO ,  Katsuaki OONISHI ,  Yoshihiro FUKUYAMA

IPC: G08B3/10 ,  H04M1/02 ,  H04M1/60

CPC classification number: G08B3/10 ,  G06F3/04847 ,  G06F3/0488 ,  H04M1/0245 ,  H04M1/6041 ,  H04M1/72522 ,  H04M1/72563 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2250/10 ,  H04M2250/12 ,  H04M2250/22 ,  H04W88/02

Abstract: A mobile phone includes a speaker, a detector that detects data related to a detection target, and a controller that causes information based on the data detected by the detector to be output from the speaker as audio.

公开(公告)号：US09992335B2

公开(公告)日：2018-06-05

申请号：US15338268

申请日：2016-10-28

Applicant: Microsoft Technology Licensing, LLC

Inventor： Deepak Vijaywargi ,  Yicheng Tao ,  Shashank Singh ,  Mikhail Birman

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/42 ,  H04M3/523

CPC classification number: H04M3/5166 ,  H04M3/42042 ,  H04M3/5191 ,  H04M3/5237 ,  H04M2201/39 ,  H04M2201/40

Abstract: Techniques and technologies for caller assistance systems are described. In at least some embodiments, a system comprises: a processing component; and a caller assistance engine configured to receive a request from a calling device; select a menu execution path associated with the request, the menu execution path defining one or more operations to be performed to achieve an intent of the request; execute the menu execution path including execute the one or more operations to be performed to achieve the intent of the request; determine whether the intent of the request has been achieved; and when the intent of the request has been achieved, connect the calling device with the intent of the request or provide an alert to the calling device that the intent of the request has been achieved.

公开(公告)号：US20180124250A1

公开(公告)日：2018-05-03

申请号：US15861210

申请日：2018-01-03

Applicant: Twilio, Inc.

Inventor： Jeff Lawson ,  John Wolthuis ,  Evan Cooke

IPC: H04M7/00 ,  H04M15/34 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource duster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

公开(公告)号：US20180054507A1

公开(公告)日：2018-02-22

申请号：US15241513

申请日：2016-08-19

Applicant: CIRCLE RIVER, INC.

Inventor： Adam Bentitou ,  David Mansfield ,  Robert Lippman

IPC: H04M1/60 ,  H04M1/725 ,  H04W4/14 ,  H04L12/26

CPC classification number: H04L43/10 ,  H04M1/645 ,  H04M3/42195 ,  H04M3/527 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/2072 ,  H04M2203/651 ,  H04W4/14

Abstract: Receiving a telephone call to an auto-attendant, artificial intelligence, or person takes place. While this phone call is being conducted, a speech to text transcription is created and sent in real-time to another person at another network node. This person can read the transcript and interact with the phone call by sending his or her own commands, text, or speech to be made part of the phone call.

公开(公告)号：US20180053499A1

公开(公告)日：2018-02-22

申请号：US15797770

申请日：2017-10-30

Applicant: Eliza Corporation

Inventor： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC: G10L13/033 ,  G10L15/28 ,  G10L13/10 ,  G10L15/18 ,  H04M3/493 ,  G10L17/24 ,  G10L17/22 ,  G10L15/22 ,  G10L13/04 ,  G06F17/27

CPC classification number: G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

Abstract: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

公开(公告)号：US09894212B2

公开(公告)日：2018-02-13

申请号：US15445645

申请日：2017-02-28

Applicant: Twilio, Inc.

Inventor： Jeff Lawson ,  John Wolthuis ,  Evan Cooke

IPC: H04M7/00 ,  H04L29/08 ,  H04L29/06 ,  H04M15/34

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

公开(公告)号：US09807243B2

公开(公告)日：2017-10-31

申请号：US15470824

申请日：2017-03-27

Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.

Inventor： Bo Li ,  Di Chen ,  Pinpin Zhu

IPC: H04M1/64 ,  H04M3/533 ,  H04M1/65

CPC classification number: H04M3/53333 ,  G10L15/22 ,  G10L25/33 ,  G10L2015/223 ,  H04M1/645 ,  H04M1/651 ,  H04M3/4938 ,  H04M3/53308 ,  H04M3/53366 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2201/41

Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding second VXML control information based on a recognition result, and transmitting the second VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received second VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.