公开(公告)号：US08001000B2

公开(公告)日：2011-08-16

申请号：US11850829

申请日：2007-09-06

Applicant: Martyn Ian Butterworth

Inventor： Martyn Ian Butterworth

IPC: G06Q30/00

CPC classification number: H04M3/4878 ,  G06Q30/0241 ,  H04M3/5322 ,  H04M2201/38

Abstract: The invention concerns improvements to telecoms systems. In the proposed method and apparatus, an image (which may have advertising content) is displayed to a caller and a recipient prior to relaying a caller message. This supplementary image may take the place of conventional text such as CALLING. On audio/visual equipment, an audio message may take the place of a ringing tone.

Abstract translation: 本发明涉及对电信系统的改进。 在所提出的方法和装置中，在中继呼叫者消息之前，向呼叫者和接收者显示图像（其可以具有广告内容）。 此补充图像可以取代常规文本，例如CALLING。 在音频/视频设备上，音频消息可以代替铃声。

公开(公告)号：US20110194684A1

公开(公告)日：2011-08-11

申请号：US12702044

申请日：2010-02-08

Applicant: Herbert Ristock ,  Vladimir Mezhibovsky ,  Nikolay Korolev

Inventor： Herbert Ristock ,  Vladimir Mezhibovsky ,  Nikolay Korolev

IPC: H04M3/00

CPC classification number: H04M3/5141 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5238 ,  H04M2201/38 ,  H04M2203/408 ,  H04M2242/22

Abstract: A call center system has a computerized server executing software (SW) from a machine-readable medium, a data collection function of the SW enabled for collecting data regarding incoming transactions, a data processing function coupled to the data collection engine and enabled for processing the data collected against a set of business rules, the data processing function determining a priority level for individual ones of the incoming transactions, and a distribution function enabled for distributing a priority indication determined by the data processing function to one or more presentation interfaces accessible to agents, at or near the time the associated transaction is engaged by the agent.

Abstract translation: 呼叫中心系统具有从机器可读介质执行软件（SW）的计算机化服务器，用于收集关于传入事务的数据的SW的数据收集功能，数据处理功能，其耦合到数据收集引擎并且能够处理 针对一组业务规则收集的数据，数据处理功能确定进入事务中的各个事务的优先级，以及能够将由数据处理功能确定的优先级指示分发给代理可访问的一个或多个呈现接口的分发功能 在代理人关联交易所在的时间或之后。

公开(公告)号：US20110151844A1

公开(公告)日：2011-06-23

申请号：US12975274

申请日：2010-12-21

Applicant: Tyrol R. Graham ,  Eric J. Hull ,  Jonathan O. Nelson

Inventor： Tyrol R. Graham ,  Eric J. Hull ,  Jonathan O. Nelson

IPC: H04W4/12 ,  H04W88/02

CPC classification number: H04M1/72552 ,  G06Q10/107 ,  H04M1/576 ,  H04M1/72544 ,  H04M1/72555 ,  H04M3/42382 ,  H04M3/53366 ,  H04M2201/38 ,  Y10S707/922

Abstract: Non-verbal communications between users of wireless mobile devices are facilitated using image messages. An image message may e.g. convey information about the sender user, in particular, current information about the sender user. In one aspect, a user may select an image message category, and select an image message among the image messages of the selected image message category for transmission, to quickly, efficiently and graphically convey (current) information about the user. The process may be performed to form a mixed media message. Received image message to convey current information may be aged via time and/or color displays.

Abstract translation: 使用图像消息便于无线移动设备的用户之间的非语言通信。 图像消息可以例如。 传达关于发送者用户的信息，特别是关于发送者用户的当前信息。 一方面，用户可以选择图像消息类别，并且在所选择的图像消息类别的图像消息中选择图像消息以进行传输，以快速，有效和图形地传达关于用户的（当前）信息。 可以执行该过程以形成混合媒体消息。 收到的图像消息传达当前信息可以通过时间和/或彩色显示进行老化。

公开(公告)号：US20110142215A1

公开(公告)日：2011-06-16

申请号：US12634729

申请日：2009-12-10

Applicant: Haifeng Bi ,  Xiaolian Bi

Inventor： Haifeng Bi ,  Xiaolian Bi

IPC: H04M11/00 ,  H04L12/66

CPC classification number: H04M3/42314 ,  H04L65/1036 ,  H04L65/1069 ,  H04L65/1076 ,  H04M3/42153 ,  H04M3/4878 ,  H04M7/003 ,  H04M2201/38 ,  H04N21/4394 ,  H04N21/44008 ,  H04N21/4788

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is displayed in video content presented by the set top box where the telephone number was detected based on at least one of image pattern recognition and voice recognition and where the telephone number is associated with a marketing entity of the video content, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.

Abstract translation: 包含本公开的教导的系统可以包括例如具有控制器的服务器，该控制器从远离服务器的机顶盒接收呼叫请求，其中呼叫请求标识在视频内容中显示的电话号码 由机顶盒基于图像模式识别和语音识别中的至少一个被检测到电话号码，并且其中电话号码与视频内容的营销实体相关联，建立与第一电话设备相关联的语音通信 并且如果第一电话设备接受语音通信，则与与电话号码相关联的第二电话设备和营销实体建立语音通信。 公开了其他实施例。

公开(公告)号：US07962164B2

公开(公告)日：2011-06-14

申请号：US12582540

申请日：2009-10-20

Applicant: Jeyhan Karaoguz ,  Marc Abrams ,  Nambirajan Seshadri

Inventor： Jeyhan Karaoguz ,  Marc Abrams ,  Nambirajan Seshadri

IPC: H04B7/00 ,  H04Q7/20

CPC classification number: H04M3/42136 ,  H04M1/725 ,  H04M1/72502 ,  H04M3/38 ,  H04M3/4878 ,  H04M3/493 ,  H04M7/12 ,  H04M7/121 ,  H04M7/1235 ,  H04M7/125 ,  H04M2201/38 ,  H04M2207/20 ,  H04M2242/14 ,  H04M2250/02 ,  H04M2250/06

Abstract: A system and method supporting extended network access notification via a broadband access gateway is disclosed. A representative embodiment of the present invention may comprise a wireless interface and may be capable of exchanging multimedia communication between the wireless interface and a broadband network. The gateway may support multimedia communication via access devices that may seamlessly hand off from a wireless wide area network to a personal area network supported by the wireless interface. The hand off may be coordinated by the gateway and the wireless wide area network via the broadband network. A user of an access device may be notified when such a hand off has been automatically initiated, and a user may configure aspects of such hand offs.

Abstract translation: 公开了一种支持通过宽带接入网关进行扩展网络接入通知的系统和方法。 本发明的代表性实施例可以包括无线接口，并且可以能够在无线接口和宽带网络之间交换多媒体通信。 网关可以通过接入设备来支持多媒体通信，所述接入设备可以无缝地从无线广域网切换到由无线接口支持的个人区域网络。 移交可以通过网关和无线广域网经由宽带网络进行协调。 当这种切换已被自动启动时，可以通知接入设备的用户，并且用户可以配置这种切换的方面。

公开(公告)号：US20110138017A1

公开(公告)日：2011-06-09

申请号：US12951050

申请日：2010-11-21

Applicant: Stan Hawkins

Inventor： Stan Hawkins

IPC: G06F15/16

CPC classification number: H04L41/50 ,  H04M3/4228 ,  H04M7/0036 ,  H04M2201/38 ,  H04M2203/553 ,  H04W24/00

Abstract: A system and method transfers information relating to quality or standards of an organization from a server to a wireless handheld computing device and from the wireless handheld computing device to the server in real-time or near real-time. Each member of an organization can have the same policies and procedures as soon as any of the policies and procedures are updated. The inventive system can allow an organization to also measure compliance and conformance with the distributed policies and procedures. With the handheld computing devices, each member of an organization can complete tests that are closely tied to the distributed policies and procedures. The results of these tests can be transmitted in real-time or near real-time from the handheld computing devices to a central computer server so that an organization can track current performance of all its members relative to the policies and procedures and relative to each other.

Abstract translation: 系统和方法将与组织的质量或标准有关的信息从服务器到无线手持计算设备以及从无线手持计算设备实时或接近实时传输到服务器。 一旦组织的每个成员可以在更新任何政策和程序后立即拥有相同的政策和程序。 本发明的系统可以允许组织还测量合规性并遵守分布式政策和程序。 使用手持计算设备，组织的每个成员都可以完成与分布式策略和过程密切相关的测试。 这些测试的结果可以从手持计算设备实时或接近实时传输到中央计算机服务器，以便组织可以跟踪其所有成员相对于策略和过程以及相互之间的当前性能 。

公开(公告)号：US20110124323A1

公开(公告)日：2011-05-26

申请号：US12948424

申请日：2010-11-17

Applicant: Douglas S. Selph ,  Mark Dyer ,  Enrique J. Wong ,  Kenneth F. Wolfinger ,  Charles M. Kellerhals ,  Bradley T. Kranz ,  Daniel P. Quigley ,  John T. Braun ,  Lars S. Sorensen ,  Jason D. Shah

Inventor： Douglas S. Selph ,  Mark Dyer ,  Enrique J. Wong ,  Kenneth F. Wolfinger ,  Charles M. Kellerhals ,  Bradley T. Kranz ,  Daniel P. Quigley ,  John T. Braun ,  Lars S. Sorensen ,  Jason D. Shah

IPC: H04W4/16

CPC classification number: H04W4/16 ,  H04M1/645 ,  H04M3/42059 ,  H04M3/42374 ,  H04M3/42382 ,  H04M3/4285 ,  H04M3/436 ,  H04M2201/38 ,  H04M2203/2066 ,  H04M2203/651 ,  H04W4/12 ,  H04W8/245

Abstract: A method for answering a communication includes the steps of receiving an incoming communication sent by a sender and intended for a communication device of a recipient and answering the communication with an injected audio, video, text, and/or graphic message. The injected message indicates to the sender, in effect, that the recipient is presently unable to respond to the communication but is or will be made aware of the communication. The method further includes the step of providing a promise fulfillment feature that alerts the recipient to the communication and any promise to follow-up with the sender made in the injected message.

Abstract translation: 一种用于应答通信的方法包括以下步骤：接收由发送者发送并预期用于接收者的通信设备的呼入通信，并用注入的音频，视频，文本和/或图形消息来应答通信。 注入的消息向发送方表明，实际上，接收者目前无法响应该通信，而是知道该通信。 该方法还包括提供向收件人通知通信的承诺履行功能以及与所注入的消息中发送者进行跟进的任何承诺的步骤。

公开(公告)号：US07949804B2

公开(公告)日：2011-05-24

申请号：US12588255

申请日：2009-10-08

Applicant: Masahiro Izutsu

Inventor： Masahiro Izutsu

IPC: G06F13/38 ,  H04M1/00

CPC classification number: H04M1/7253 ,  G06F3/1438 ,  H04L67/02 ,  H04M1/0266 ,  H04M1/72527 ,  H04M1/72544 ,  H04M1/737 ,  H04M2201/38

Abstract: To display, on an external display device, an image with a higher resolution than a screen's resolution of a display belonging to a mobile information communication apparatus. This is achieved only by additionally providing an interface means between the external display device and the mobile information communication apparatus and further additionally providing some functions to a display data generating means originally belonging to the mobile information communication apparatus.A mobile information communication apparatus comprising a data processing means for sending plotting command/data to a display control means that controls the pixels of a display panel belonging to the mobile information communication apparatus; wherein an interface means is provided which receives the plotting command/data generated by the data processing means and sends, based on plotting command/data, an external display signal to the external display device; and wherein the data processing means and the interface means are configured to send, from the interface means, a higher-resolution external display signal.

Abstract translation: 在外部显示装置上显示分辨率高于属于移动信息通信装置的显示器的屏幕分辨率的图像。 这仅通过在外部显示装置和移动信息通信装置之间另外提供接口装置并且进一步向原来属于移动信息通信装置的显示数据产生装置提供一些功能来实现。 一种移动信息通信装置，包括：数据处理装置，用于向控制属于移动信息通信装置的显示面板的像素的显示控制装置发送绘制命令/数据; 其中提供一个接口装置，其接收由数据处理装置生成的绘图命令/数据，并根据绘图命令/数据将外部显示信号发送到外部显示装置; 并且其中所述数据处理装置和所述接口装置被配置为从所述接口装置发送更高分辨率的外部显示信号。

公开(公告)号：US20110013761A1

公开(公告)日：2011-01-20

申请号：US12505467

申请日：2009-07-18

Applicant: Shean-Tung Lin

Inventor： Shean-Tung Lin

IPC: H04M1/56

CPC classification number: H04M1/2473 ,  H04M3/387 ,  H04M3/42042 ,  H04M7/0012 ,  H04M2201/38

Abstract: A communication system includes a calling device, an answering device and a transmission device. The calling device is operable by a caller to make a call. The answering device includes telephones and computers corresponding to the telephones. The transmission device includes an actuating unit, a judging unit connected to the actuating unit and a database connected to the actuating unit. On receiving a call from the calling device, the judging unit provides data into the judging unit from the database so that the judging unit determines the identity of the caller. Then, the actuating unit actuates and provides the identity and data of the caller to at least one of the computers related to the call.

Abstract translation: 通信系统包括呼叫装置，应答装置和发送装置。 呼叫设备可由呼叫者操作以进行呼叫。 应答设备包括对应于电话的电话和计算机。 传动装置包括致动单元，连接到致动单元的判断单元和连接到致动单元的数据库。 在从呼叫装置接收到呼叫时，判断单元从数据库向判断单元提供数据，使得判断单元确定呼叫者的身份。 然后，致动单元致动并将呼叫者的身份和数据提供给与呼叫相关的至少一个计算机。

公开(公告)号：US20100279660A1

公开(公告)日：2010-11-04

申请号：US12679988

申请日：2008-08-25

Applicant: Eskil G. Ahlin ,  Chris Horn

Inventor： Eskil G. Ahlin ,  Chris Horn

IPC: H04W4/12

CPC classification number: H04M3/5315 ,  H04M1/7255 ,  H04M3/533 ,  H04M3/537 ,  H04M2201/38 ,  H04M2201/60 ,  H04M2203/253 ,  H04M2203/4536

Abstract: To enhance user interaction with voicemail messages and information that may be displayed for the voicemail messages, the present disclosure describes an improved approach to delivering voicemail messages to an electronic device, such as a mobile telephone. In one embodiment, the voicemail message is packaged into a multimedia message that is transmitted to the mobile telephone. The multimedia message may contain information that identifies the multimedia message as containing voicemail message data, such as an extension header and/or a scripted subject field.

Abstract translation: 为了增强与语音邮件消息的用户交互和可能为语音邮件消息显示的信息，本公开描述了将语音邮件消息递送到诸如移动电话的电子设备的改进方法。 在一个实施例中，将语音邮件消息打包成发送到移动电话的多媒体消息。 多媒体消息可以包含将多媒体消息标识为包含语音邮件消息数据的信息，诸如扩展头部和/或脚本主题字段。