-
11.发明申请公开(公告)号：US20170242741A1
公开(公告)日：2017-08-24
申请号：US15589680
申请日：2017-05-08
Applicant: Future Dial, Inc.
Inventor： George Huang
IPC: G06F11/07
CPC classification number: G06F11/079 , G06F3/0619 , G06F3/065 , G06F3/067 , G06F11/0709 , G06F11/0721 , G06F11/0748 , G06F11/0751 , G06F11/0787 , G06F11/1448 , G06F11/1456 , G06F11/2294 , G06F11/3051 , G06F11/3476 , G06F13/385 , G06F13/4282 , G06F2201/84 , H04L41/0869 , H04M1/72525 , H04W8/205 , H04W8/24 , H04W88/02
Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions. Further disclosed is a computer program that identifies hardware-created or software-created problems and operational disruptions in mobile computing devices by collecting data on incompatibilities in particular mobile computing devices on the internet.
-
公开(公告)号：US09661490B2
公开(公告)日：2017-05-23
申请号：US14660736
申请日：2015-03-17
Applicant: Future Dial, Inc.
Inventor： George Huang
CPC classification number: G06F11/079 , G06F3/0619 , G06F3/065 , G06F3/067 , G06F11/0709 , G06F11/0721 , G06F11/0748 , G06F11/0751 , G06F11/0787 , G06F11/1448 , G06F11/1456 , G06F11/2294 , G06F11/3051 , G06F11/3476 , G06F13/385 , G06F13/4282 , G06F2201/84 , H04L41/0869 , H04M1/72525 , H04W8/205 , H04W8/24 , H04W88/02
Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions. Further disclosed is a computer program that identifies hardware-created or software-created problems and operational disruptions in mobile computing devices by collecting data on incompatibilities in particular mobile computing devices on the internet.
-
13.发明授权公开(公告)号：US09585033B2
公开(公告)日：2017-02-28
申请号：US14506529
申请日：2014-10-03
Applicant: Future Dial Inc.
Inventor： Xinmin Ding , Chen Chen , Steven S. Chan , George Huang
CPC classification number: H04W24/04 , H04L41/0654 , H04W24/00
Abstract: A system and method may include: providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.
Abstract translation: 系统和方法可以包括：响应于用户对故障排除辅助的请求中的一个以及移动电信用户设备监视存在问题的软件结论提供给设备用户，特定于设备的移动电信用户设备的诊断应用 用户; 从所述设备用户接收由所述设备用户经历的所述移动电信用户设备的问题的指示; 选择应用程序更新; 向所述设备用户提供所述应用更新更新在所述移动电信用户设备上运行的应用; 并确定问题是否得到解决。 如果确定表明问题尚未得到解决，则该方法还可以包括删除应用并进一步确定问题是否已被解决，并且如果是这样，将问题解决方案数据转发到知识数据库。
-
14.发明授权公开(公告)号：US09294865B2
公开(公告)日：2016-03-22
申请号：US13706259
申请日：2012-12-05
Applicant: Future Dial, Inc.
Inventor： George Huang , Jisheng Li
CPC classification number: H04W4/50
Abstract: A system and method for custom programming of mobile computing devices. The system and method include receiving, by a server computer and before activation of a mobile computing device by a user, a code from the mobile computing device over a wireless data connection; and in response to the receiving of the code, transmitting, by the server computer to the mobile computing device over the wireless data connection, a software module, the software module for execution on the mobile computing device and for installing software on the mobile computing device in response to the execution.
Abstract translation: 一种用于移动计算设备的自定义编程的系统和方法。 该系统和方法包括由服务器计算机接收并在用户激活移动计算设备之前通过无线数据连接从移动计算设备接收代码; 并且响应于代码的接收，由服务器计算机通过无线数据连接向移动计算设备发送软件模块，用于在移动计算设备上执行并用于在移动计算设备上安装软件的软件模块 响应执行。
-
公开(公告)号：US12206818B2
公开(公告)日：2025-01-21
申请号：US18309675
申请日：2023-04-28
Applicant: Future Dial, Inc.
Inventor： George Huang , Dwight Sing Huang
Abstract: A system and method for providing assistance to a customer of a computing device. In one aspect, an incoming call is received from a device of a customer; a check for identification of the customer is done; an event history of the device is obtained; and a solution is provided to the customer using the event history. In another aspect, a method includes: receiving a code from a mobile computing device; and in response to receiving the code, calculating at least one set of data for use in guiding a request of a customer for service to a resource that can provide a suggested remedy. In another aspect, a method includes: identifying a user associated with a mobile computing device; determining an event history of the mobile computing device; and providing guidance to resolve an issue based on the event history.
-
Patent Agency Ranking
公开(公告)号：US20240144468A1
公开(公告)日：2024-05-02
申请号：US18504809
申请日：2023-11-08
Applicant: Future Dial, Inc.
Inventor： Yan Zhou , George Huang , Jisheng Li
CPC classification number: G06T7/001 , G06F18/24 , G06V10/764 , G06V10/809 , H04N7/18 , H04N23/90 , G06T2200/24 , G06T2207/30108
Abstract: A system for validating installation correctness of a component in a test assembly includes a housing having a platform including a tiered surface. The tiered surface forms an abutment surface configured as a stop against which a test assembly is abutted. A plurality of cameras is positioned to capture different views of the test assembly. A processing device is configured to execute instructions to capture an image from each of the plurality of cameras of the test assembly that includes a plurality of components. Each of the plurality of components is analyzed within each image of the plurality of images. A matching score is determined and an indication of whether the plurality of components was correctly installed in the test assembly is generated.
-
公开(公告)号：US11205259B2
公开(公告)日：2021-12-21
申请号：US16774775
申请日：2020-01-28
Applicant: Future Dial, Inc.
Inventor： Jisheng Li , George Huang
Abstract: A method for automatically inspecting and grading a device includes generating an artificial intelligence (AI) grading model based on a plurality of grade criteria associated with a plurality of models of devices. The method further includes capturing a set of one or more images of the device; and grading the device based on the set of one or more images of the device using the AI grading model.
-
公开(公告)号：US20210366093A1
公开(公告)日：2021-11-25
申请号：US16882198
申请日：2020-05-22
Applicant: Future Dial, Inc.
Inventor： Yan Zhou , George Huang , Jisheng Li
Abstract: A system for validating installation correctness of a component in a test assembly includes a housing having a platform including a tiered surface. The tiered surface forms an abutment surface configured as a stop against which a test assembly is abutted. A plurality of cameras is positioned to capture different views of the test assembly. A processing device is configured to execute instructions to capture an image from each of the plurality of cameras of the test assembly that includes a plurality of components. Each of the plurality of components is analyzed within each image of the plurality of images. A matching score is determined and an indication of whether the plurality of components was correctly installed in the test assembly is generated.
-
公开(公告)号：US11169867B2
公开(公告)日：2021-11-09
申请号：US16675157
申请日：2019-11-05
Applicant: Future Dial, Inc.
Inventor： George Huang
IPC: G06F11/30 , G06F11/07 , H04L12/24 , G06F11/22 , G06F13/40 , G06F11/14 , H04W8/20 , H04W8/24 , G06F3/06 , G06F13/38 , G06F13/42 , G06F11/34 , H04M1/72406 , H04W88/02
Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions. Further disclosed is a computer program that identifies hardware-created or software-created problems and operational disruptions in mobile computing devices by collecting data on incompatibilities in particular mobile computing devices on the internet.
-
公开(公告)号：US20210289367A1
公开(公告)日：2021-09-16
申请号：US17334522
申请日：2021-05-28
Applicant: Future Dial, Inc.
Inventor： Dan Kikinis , George Huang
IPC: H04W16/20 , H04B17/318 , H04L1/20 , H04B1/7176 , G06T7/73 , G06T7/77 , H04W64/00
Abstract: Disclosed are devices and methods for displaying optimal locations for telecommunications equipment. In one embodiment, a method comprises simultaneously recording video footage and wireless signal strengths of a respective room in a plurality of rooms; storing the video footage and wireless signal strengths in a database; accessing the database and analyzing whether the video footage and wireless signal strengths include useful information; displaying one or more locations for telecommunications equipment on a floor plan of the respective room if the video footage and wireless signal strengths include useful information; and transmitting the video footage and wireless signal strengths to a technician if the video footage and wireless signal strengths do not include useful information.
-
-
-
-
-
-
-
-
-
Search Results
82
records
(took 0.017 seconds)
