公开(公告)号：US20080243515A1

公开(公告)日：2008-10-02

申请号：US12058501

申请日：2008-03-28

Applicant: Gilad Odinak

Inventor： Gilad Odinak

IPC: G10L11/00

CPC classification number: G10L15/30 ,  G10L13/08 ,  G10L15/18 ,  G10L15/193 ,  G10L15/32 ,  G10L15/34 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2201/38 ,  H04M2201/40

Abstract: A system and method for providing an automated call center inline architecture is provided. A plurality of grammar references and prompts are maintained on a script engine. A call is received through a telephony interface. Audio data is collected using the prompts from the script engine, which are transmitted to the telephony interface via a message server. Distributed speech recognition is performed on a speech server. The grammar references are received from the script engine via the message server. Speech results are determined by applying the grammar references to the audio data. A new grammar is formed from the speech results. Speech recognition results are identified by applying the new grammar to the audio data. The speech recognition results are received as a display on an agent console.

Abstract translation: 提供了一种用于提供自动呼叫中心内联架构的系统和方法。 在脚本引擎上维护多个语法引用和提示。 通过电话接口接收呼叫。 使用来自脚本引擎的提示来收集音频数据，脚本引擎通过消息服务器发送到电话接口。 在语音服务器上执行分布式语音识别。 通过消息服务器从脚本引擎接收语法引用。 通过将语法参考应用于音频数据来确定语音结果。 语音结果形成新的语法。 通过将新语法应用于音频数据来识别语音识别结果。 语音识别结果作为代理控制台上的显示接收。

公开(公告)号：US20080232571A1

公开(公告)日：2008-09-25

申请号：US11725577

申请日：2007-03-19

Applicant: Michael Millard ,  Ryan McKenney

Inventor： Michael Millard ,  Ryan McKenney

IPC: H04M3/42

CPC classification number: H04W4/16 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/42348 ,  H04M2201/38 ,  H04M2207/18 ,  H04W4/02 ,  H04W4/025

Abstract: A system and method for providing location information is provided. The system may include a communication device. The communication device may include a communication interface to receive a notice of an incoming communication. The communication device may also include a display to display a representation of a present location of a calling party and to display a representation of a location of the communication device.

Abstract translation: 提供了一种用于提供位置信息的系统和方法。 该系统可以包括通信设备。 通信设备可以包括用于接收进入通信的通知的通信接口。 通信设备还可以包括显示器以显示主叫方的当前位置的表示并显示通信设备的位置的表示。

公开(公告)号：US20080232559A1

公开(公告)日：2008-09-25

申请号：US12132185

申请日：2008-06-03

Applicant: Yuetao Meng ,  Zhou Yu ,  Keping Chen

Inventor： Yuetao Meng ,  Zhou Yu ,  Keping Chen

IPC: H04M1/64 ,  G10L15/26 ,  G10L11/00 ,  G10L21/00

CPC classification number: H04M3/493 ,  H04M7/006 ,  H04M2201/38 ,  H04M2201/40

Abstract: A voice response method and a voice server. The method comprises: obtaining a voice service request and transforming the voice service request to a text service request; obtaining corresponding voice response data and visual response data according to the text service request; and transmitting the voice response data and visual response data.

Abstract translation: 语音响应方式和语音服务器。 该方法包括：获取语音服务请求并将语音服务请求转换为文本服务请求; 根据文本服务请求获取对应的语音响应数据和视觉响应数据; 并发送语音响应数据和视觉响应数据。

公开(公告)号：US20080095351A1

公开(公告)日：2008-04-24

申请号：US11962092

申请日：2007-12-21

Applicant: Sandra Abramson ,  Stephen Milton ,  Richard Hovey ,  Richard Matthews

Inventor： Sandra Abramson ,  Stephen Milton ,  Richard Hovey ,  Richard Matthews

IPC: H04M3/42

CPC classification number: H04M3/54 ,  H04M2201/38

Abstract: A technique is disclosed that changes one or more properties of a user interface at a telecommunications terminal based on an incoming call. When a first caller calls the telephone number of the terminal directly and the terminal answers the call, the terminal presents the direct call to the user through a first user interface. When a second caller calls a telephone number that is associated with a data-processing system and the call is then redirected to the terminal, the terminal presents the redirected call to the user through a second user interface. The telecommunications terminal can be a cell phone that belongs to a user, and the data-processing system can be a private branch exchange that serves an office enterprise network that the user belongs to, wherein the private branch exchange extends the call to the user's cell phone when the user is out of the office.

Abstract translation: 公开了一种技术，其基于来话呼叫在电信终端改变用户界面的一个或多个属性。 当第一呼叫者直接呼叫终端的电话号码并且终端应答呼叫时，终端通过第一用户界面直接呼叫用户。 当第二呼叫者呼叫与数据处理系统相关联的电话号码，然后呼叫被重定向到终端时，终端通过第二用户界面向用户显示重定向的呼叫。 电信终端可以是属于用户的蜂窝电话，数据处理系统可以是服务于用户所属的办公室企业网络的专用小交换机，其中专用小交换机将呼叫扩展到用户的小区 当用户离开办公室时手机。

公开(公告)号：US20080084347A1

公开(公告)日：2008-04-10

申请号：US11543753

申请日：2006-10-05

Applicant: Christopher Fay

Inventor： Christopher Fay

IPC: G01S1/00

CPC classification number: H04M3/42357 ,  H04L67/14 ,  H04L67/18 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/42348 ,  H04M3/5322 ,  H04M2201/38 ,  H04M2203/6009 ,  H04M2242/30 ,  H04W4/02

Abstract: Systems, methods and devices for communicating position data are disclosed. A method includes receiving a position query at a communication device. The method also includes determining a position of the communication device in response to the position query. The method also includes transmitting data related to the position from the communication device to a remote communication device of another party to a call when the position query is received while the communication device is connected to the call.

Abstract translation: 公开了用于通信位置数据的系统，方法和装置。 一种方法包括在通信设备处接收位置查询。 该方法还包括响应于位置查询来确定通信设备的位置。 该方法还包括当在通信设备连接到呼叫时接收到位置查询时，将与位置相关的数据从通信设备发送到另一方的远程通信设备。

公开(公告)号：US20080063171A1

公开(公告)日：2008-03-13

申请号：US11510917

申请日：2006-08-28

Applicant: Chi Fai Ho ,  Shin Cheung Simon Chiu

Inventor： Chi Fai Ho ,  Shin Cheung Simon Chiu

IPC: H04M3/42

CPC classification number: H04M1/72563 ,  H04M1/2471 ,  H04M1/72522 ,  H04M1/72586 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/42178 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2203/255 ,  H04M2250/58 ,  H04W88/06

Abstract: Methods and apparatus for customizing a telephone are disclosed in which preferred communication services are conveniently accessible to a user, in which a telephone is tailored to the specific requirements of a user.

Abstract translation: 公开了用于定制电话的方法和装置，其中优选的通信服务对于用户来说是方便地访问的，其中电话根据用户的特定要求而定制。

公开(公告)号：US07336653B2

公开(公告)日：2008-02-26

申请号：US10885680

申请日：2004-07-08

Applicant: Thomas Lee Adams ,  Laura Kay Culli ,  Michael Albert Machacek ,  Richard Everett Sabinson

Inventor： Thomas Lee Adams ,  Laura Kay Culli ,  Michael Albert Machacek ,  Richard Everett Sabinson

IPC: H04L12/66 ,  H04L12/28 ,  H04L12/56

CPC classification number: H04L67/22 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/4281 ,  H04M3/436 ,  H04M7/0033 ,  H04M2201/38 ,  H04M2203/2011 ,  H04M2207/12 ,  H04M2242/22

Abstract: The present invention is an Advanced Intelligent Network (AIN) based system and method that allows a subscriber connected to the Internet via a dial-up connection to receive caller identification information concerning an incoming telephone call. The information may be provided via a pop-up dialog box on the subscriber's display, which includes but is not limited to a monitor of a personal computer (PC). The information displayed to the subscriber includes the name and number of the calling party, if available. In addition, several disposition options are presented to the subscriber solely via the Internet which, upon selection, determine the handling of the incoming call.

Abstract translation: 本发明是一种基于高级智能网络（AIN）的系统和方法，其允许通过拨号连接连接到因特网的用户接收关于呼入电话呼叫的呼叫者识别信息。 信息可以通过用户显示器上的弹出对话框来提供，其包括但不限于个人计算机（PC）的监视器。 向用户显示的信息包括呼叫方的名称和号码（如果有的话）。 另外，仅通过因特网向订户提供若干配置选项，因特网在选择时确定来电的处理。

公开(公告)号：US20080043984A1

公开(公告)日：2008-02-21

申请号：US11494344

申请日：2006-07-27

Applicant: Shailesh Gandhi ,  Peeyush Jaiswal ,  Naveen Narayan

Inventor： Shailesh Gandhi ,  Peeyush Jaiswal ,  Naveen Narayan

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/42365 ,  H04M3/42102 ,  H04M3/5175 ,  H04M2201/38

Abstract: A connector application for integrating disparate systems within a pre-set computer telephony integration framework for routing calls is provided. The connector application receives input regarding a status of an agent of a plurality of agents. The connector application stores the status of each agent of the plurality of agents. The connector application receives a request for the status of each agent of the plurality of agents. The connector application then transmits the status of each agent of the plurality of agents to the requesting application.

Abstract translation: 提供了用于将不同系统集成在用于路由呼叫的预设计算机电话集成框架内的连接器应用。 连接器应用接收关于多个代理的代理的状态的输入。 连接器应用程序存储多个代理的每个代理的状态。 连接器应用接收对多个代理的每个代理的状态的请求。 连接器应用程序然后将多个代理的每个代理的状态发送到请求应用。

公开(公告)号：US20070286359A1

公开(公告)日：2007-12-13

申请号：US11732626

申请日：2007-04-03

Applicant: Gilad Odinak ,  Alastair Sutherland ,  William Tolhurst

Inventor： Gilad Odinak ,  Alastair Sutherland ,  William Tolhurst

IPC: H04M1/64

CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

Abstract: An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.

Abstract translation: 提供了一种用于监视呼叫者和自动语音响应（AVR）系统之间的交互的装置和方法。 通过执行包括多个指令的AVR脚本来处理来自呼叫者的音频通信。 音频通信的视觉表示基本上与基于AVR脚本的代理的音频通信同时呈现。 视觉表示包括至少一个要填充从呼叫者获得的信息的字段，并且可以由代理更新填充在该字段中的信息。

公开(公告)号：US20070274472A1

公开(公告)日：2007-11-29

申请号：US11733530

申请日：2007-04-10

Applicant: Mark Gould

Inventor： Mark Gould

IPC: H04M1/64 ,  H04M3/42

CPC classification number: G06Q30/02 ,  H04M3/42008 ,  H04M3/5158 ,  H04M15/68 ,  H04M2201/38 ,  H04M2215/0196

Abstract: A solicitation method comprises the steps of: providing a WAN accessible client prospects database, wherein the database includes an encrypted lead telephone number; installing a solicitation software program into a user computer system wherein the computer system has an automatic phone dialup feature and a WAN accessing feature; interconnecting the computer system with the client prospects database through the WAN over a phone network; and, for each of the client telephone numbers, presenting a client identity on a monitor of the computer system; executing automatic dialup of the respective client telephone number without disclosing the client telephone number to the user; communicating a connection result, as good or bad, to the database; and compiling a service billing based on only the good connections.

Abstract translation: 招标方法包括以下步骤：提供WAN可访问的客户端潜在客户数据库，其中所述数据库包括加密的主导电话号码; 将请求软件程序安装到用户计算机系统中，其中所述计算机系统具有自动电话拨号特征和WAN访问特征; 通过电话网络通过WAN将计算机系统与客户端潜在客户数据库相互连接; 并且对于每个客户电话号码，在计算机系统的监视器上呈现客户端标识; 执行相应的客户端电话号码的自动拨号，而不向用户公开客户端电话号码; 将连接结果传达给数据库; 并仅基于良好的连接编译服务计费。