公开(公告)号：US20130259212A1

公开(公告)日：2013-10-03

申请号：US13909062

申请日：2013-06-03

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak ,  Alastair Sutherland

IPC: H04M3/493

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A computer-implemented system and method for processing user communications is provided. Instructions are received within a call center from a user via a vehicle calling system. A determination as to whether the instructions are correctly received is confirmed by processing the instructions, by providing results of the processed instructions to the user, and by receiving confirmation that the results are correct. The instructions are converted from speech to text upon the confirmation and are subsequently provided to an agent. A communication is received from the agent in response to the instructions and the communication is provided to the user via the vehicle calling system.

Abstract translation: 提供了一种用于处理用户通信的计算机实现的系统和方法。 在用户通过车辆呼叫系统的呼叫中心内接收到指令。 通过处理指令，通过向用户提供已处理指令的结果，并通过接收结果正确的确认来确认是否正确接收到指令。 在确认之后，指令从语音转换为文本，并随后提供给代理人。 响应于指令从代理接收到通信，并且通过车辆呼叫系统向用户提供通信。