Abstract:
A video camera and microphone associated with a telecommunications terminal are used to gather information about the environment in the vicinity of the telecommunications terminal. Such information includes, but is not limited to: (i) how many people are in the environment, (ii) which specific people are in the environment, (iii) if the environment is dark, (iv) if the environment is quiet, and (v) if the environment comprises human speech. When a specific person is associated with the telecommunications terminal and a request arrives to establish a telephone call with that person, then the information about the environment can be used to decide whether: (1) to transmit the call to the telecommunications terminal, or (2) forward the call away from the telecommunications terminal.
Abstract:
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.
Abstract:
A video-phone call with a portable video-phone terminal is enabled for a cellular phone which has not video-phone service provided, by making use of cameras and display devices placed on the street. For a video-phone call to a portable video-phone terminal, a media converter in a service center distributes data so as to send video data to a public communication terminal on the street, and voice data to a cellular phone without video recording/reproducing capability. A call agent in a service center issues an ID in response to a request from the cellular phone without video recording/reproducing capability on voice call. This ID may be received by a service center via a detector such as a sensor deployed on the street, to provide a video-phone service by using a public communication terminal on the street in the vicinity of the detector.