公开(公告)号：US09325699B2

公开(公告)日：2016-04-26

申请号：US13928066

申请日：2013-06-26

Applicant: Vonage America Inc.

Inventor： Mabrouk Aboughanaima ,  Chakrapani Gorrepati ,  Deepak Ottur ,  John Erickson

IPC: G06F17/30 ,  H04L29/06 ,  H04M3/38 ,  H04M7/00

CPC classification number: H04L63/083 ,  H04L63/0281 ,  H04L63/08 ,  H04L63/0884 ,  H04M3/38 ,  H04M7/0012 ,  H04M2201/54 ,  H04M2207/30

Abstract: A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.

Abstract translation: 本文提供了一种用于将来自伙伴实体的应用编程接口（API）呼叫路由到电话服务提供商（TSP）网络的方法和装置。 在一些实施例中，用于路由API调用的方法可以包括接收包括API调用的第一消息和用于认证TSP网络上的伙伴实体的伙伴API密钥以访问设置在TSP网络上的伙伴API层，提取伙伴 API密钥，执行认证过程以使用至少所提取的伙伴API密钥来验证对方实体的身份，以及基于认证过程的结果来路由第一消息。 在一些实施例中，当伙伴实体的身份被认证时，第一消息被路由到设置在TSP网络上的伙伴API层。

公开(公告)号：US20150055771A1

公开(公告)日：2015-02-26

申请号：US14465218

申请日：2014-08-21

Applicant: BSJD, LLC

Inventor： Joseph Dauteuil ,  Stuart Groom

IPC: H04M3/42 ,  G06F17/30

CPC classification number: H04M3/42314 ,  G06F17/30598 ,  G06F17/30864 ,  H04M3/22 ,  H04M3/42161 ,  H04M3/5175 ,  H04M2201/38 ,  H04M2201/54

Abstract: A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.

Abstract translation: 提供用于映射专用小交换机的系统和方法，由此图形地显示专用小交换机的视觉表示。 一旦PBX被映射，用户可以对分支交换中的连接和其他数据进行更改，并保存这些更改，使得集团电话随后将遵循编辑的结构。

公开(公告)号：US08942369B2

公开(公告)日：2015-01-27

申请号：US13407138

申请日：2012-02-28

Applicant: Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong ,  David Blatherwick

Inventor： Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong ,  David Blatherwick

IPC: H04M3/00

CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.

Abstract translation: 服务中心通过网络从远程设备接收命令，服务中心为用户代表客户端的产品提供支持服务。 基于该命令，识别与远程设备的用户相关联的路由序列映射的上下文元素，其中所标识的上下文元素是分层结构中的路由序列映射的上下文元素之一。 每个上下文元素具有一个或多个属性值，其指定要由服务中心执行的动作中的至少一个以及指向一个或多个子上下文元素的链接。 基于与所识别的上下文元素相关联的一个或多个属性值来确定所识别的上下文元素是动作上下文元素还是导航上下文元素。 如果是，则执行由所识别的上下文指定的动作。

公开(公告)号：US07496053B1

公开(公告)日：2009-02-24

申请号：US11287548

申请日：2005-11-23

Applicant: Aaron W. Seabaugh ,  Brian R. James ,  Joaquin Jares ,  Martin H. Rosalin

Inventor： Aaron W. Seabaugh ,  Brian R. James ,  Joaquin Jares ,  Martin H. Rosalin

IPC: H04L12/28

CPC classification number: H04M3/51 ,  G06F8/38 ,  H04M7/0024 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/253

Abstract: A system and method for the rapid and visual web-based development of web-based customer service applications which render rich graphical user interfaces emulating the controls common to traditional desktop applications is disclosed. The rich user interface applications are comprised of scripting languages built with standard browser-based protocols and thus do not require the installation of any additional client-side or proprietary software applications. Not only is the user able to work on a rich user interface web application, but this application then allows the user to create, or develop, another web-based rich-thin-client application using visual programming tools.

Abstract translation: 公开了一种用于基于Web的客户服务应用程序的快速和可视化网络开发的系统和方法，其呈现模拟传统桌面应用程序通用控件的丰富图形用户界面。 丰富的用户界面应用程序由基于标准浏览器协议构建的脚本语言组成，因此不需要安装任何其他客户端或专有软件应用程序。 用户不仅可以在丰富的用户界面Web应用程序上工作，而且此应用程序允许用户使用可视化编程工具创建或开发另一个基于Web的富客户端应用程序。

公开(公告)号：US07216350B2

公开(公告)日：2007-05-08

申请号：US09823940

申请日：2001-03-30

Applicant: Robert Martin ,  Jared Dubin ,  Jeff Williamson ,  Cathy Tio

Inventor： Robert Martin ,  Jared Dubin ,  Jeff Williamson ,  Cathy Tio

IPC: G06F9/44 ,  G06F15/16

CPC classification number: H04M3/42 ,  H04L2012/5618 ,  H04L2012/563 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/4217 ,  H04M3/4228 ,  H04M3/428 ,  H04M3/48 ,  H04M3/56 ,  H04M7/006 ,  H04M7/126 ,  H04M7/129 ,  H04M2201/54 ,  H04M2207/203 ,  H04Q3/0041 ,  H04Q3/0045 ,  H04Q3/0054 ,  H04Q2213/13003 ,  H04Q2213/1305 ,  H04Q2213/13091 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/1313 ,  H04Q2213/1315 ,  H04Q2213/13156 ,  H04Q2213/13175 ,  H04Q2213/13176 ,  H04Q2213/13204 ,  H04Q2213/1324 ,  H04Q2213/1329 ,  H04Q2213/13298 ,  H04Q2213/13345 ,  H04Q2213/13389 ,  H04Q2213/13405 ,  H04Q2213/13512

Abstract: Improved methods and apparatus for telecommunications call service and call feature processing utilize a compiled representation of a textual description in a mark-up language of operations describing a telecommunication service is generated. Objects access this compiled representation, in response to events occurring with respect to a telecommunication service, in order to cause operations represented in the compiled representation to be executed.

Abstract translation: 用于电话呼叫服务和呼叫特征处理的改进的方法和装置利用描述电信服务的操作的标记语言的文本描述的编译表示。 响应于相对于电信服务发生的事件，对象访问该编译表示，以便导致编译表示中所表示的操作被执行。

公开(公告)号：US07209964B2

公开(公告)日：2007-04-24

申请号：US10817295

申请日：2004-04-05

Applicant: Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

Inventor： Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

IPC: G06F15/173

CPC classification number: H04M15/90 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized administration system is provided that comprises a system for storing one or more reusable business objects that each encapsulate a distinct call-processing function, and any associated data required by the business object; a system for distributing selected business objects and associated data to selected nodes in the switching network based on pre-determined node configuration criteria; and, a system for activating the business objects in preparation for real-time use. A computing platform is provided within each node for executing those business objects required to perform a service in accordance with an event received at the network switch. Also within a node is a storage and retrieval system for sorting and retrieving selected objects and any associated data distributed by the administration system, and making them locally available to the computing platform when required to perform a service. An underlying location-independent communication system is provided to coordinate interaction of one or more business objects to perform the service in response to needs of the received event.

Abstract translation: 在具有包括网络交换机的资源复杂度的电信交换网络中，提供智能业务平台，用于为在交换机接收的呼叫事件提供智能呼叫处理和服务执行，并且需要呼叫处理服务。 提供了一种集中管理系统，其包括用于存储一个或多个可重用业务对象的系统，每个业务对象封装不同的呼叫处理功能，以及业务对象所需的任何相关数据; 用于基于预定的节点配置准则将所选业务对象和相关联的数据分发到所述交换网络中的所选节点的系统; 以及用于激活业务对象以准备实时使用的系统。 在每个节点内提供一个计算平台，用于根据在网络交换机接收到的事件执行执行服务所需的业务对象。 节点内还有一个存储和检索系统，用于对需要执行服务的计算平台进行排序和检索所选对象和由管理系统分发的任何关联数据，并使其在本地可用。 提供基础位置无关通信系统以协调一个或多个业务对象的交互以响应于接收到的事件的需要来执行服务。

公开(公告)号：US20060165223A1

公开(公告)日：2006-07-27

申请号：US11354068

申请日：2006-02-15

Applicant: Andrew Dugan ,  Allen Holmes ,  Kelvin Porter ,  Terence Robb

Inventor： Andrew Dugan ,  Allen Holmes ,  Kelvin Porter ,  Terence Robb

IPC: H04M3/22

CPC classification number: H04M15/90 ,  H04M3/2263 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037 ,  H04Q3/0058

Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system comprising a first processing tier comprising one or more local execution environments located at a node, each execution environment including a mechanism for instantiating one or more service objects capable of performing event services at a first local execution environment, and, for generating status information relating to executing service objects; and, a second processing tier associated with a service node and including a system processor for tracking status and availability of service objects and local execution environments. Upon receipt of service requests, the system processor communicates with the first processing tier for receiving the status information and initiating service object instantiation in the one or more local execution environments in the first processing tier at the node based upon the status and availability information of the requested service object.

公开(公告)号：US20060008069A1

公开(公告)日：2006-01-12

申请号：US11221705

申请日：2005-09-09

Applicant: Ajay Deo ,  Kelvin Porter ,  Henry Wang

Inventor： Ajay Deo ,  Kelvin Porter ,  Henry Wang

IPC: H04M7/00

CPC classification number: H04M15/00 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request. A first database storage device accessible by the service object provides call routing information according to a customer's subscription. A second database storage device is accessible by the service object to provide a corresponding terminating switch location address at a node in the network for the call based on the retrieved call routing information. The platform-independent communication system communicates call routing commands between the service object and at least the line object instance, for enabling call connection between originating and terminating switches independent of their location in the network.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。 可由服务对象访问的第一数据库存储设备根据客户的订阅提供呼叫路由信息。 第二数据库存储设备可由服务对象访问，以基于所检索的呼叫路由信息在呼叫的网络中的节点处提供对应的终止交换机位置地址。 独立于平台的通信系统在服务对象和至少线路对象实例之间传送呼叫路由命令，用于在始发和终止交换机之间启用独立于网络中的位置的呼叫连接。

公开(公告)号：US06754332B1

公开(公告)日：2004-06-22

申请号：US09184922

申请日：1998-11-02

Applicant: Paul Kneipp ,  B. Scott Smith ,  Judith A. Dunn

Inventor： Paul Kneipp ,  B. Scott Smith ,  Judith A. Dunn

IPC: H04M300

CPC classification number: H04M3/523 ,  H04M3/5175 ,  H04M2201/42 ,  H04M2201/54

Abstract: An automatic call distributor (ACD) system, which includes an object-oriented system for defining one or more call treatments is provided. The system includes a first graphical user interface including a plurality of data record fields, which define data applicable to handling an incoming call. Also included is a second graphical user interface, which is configured to accept one or more tests based on the data included in the data record fields applicable to the handling of an incoming call. The first and second graphical user interfaces include a plurality of icons and data entry fields, which are manipulated by a system user to create and modify a call treatment. Once created, call treatments are displayed in a graphical format on a third graphical user interface, which allows one or more portions of a displayed call treatment to be altered by selecting the graphical representation of the relevant portion using a computer mouse or other point and click device.

Abstract translation: 提供了一种自动呼叫分配器（ACD）系统，其包括用于定义一个或多个呼叫处理的面向对象系统。 该系统包括包括多个数据记录字段的第一图形用户界面，其定义适用于处理来话呼叫的数据。 还包括第二图形用户界面，其被配置为基于包括在可应用于来话呼叫的处理的数据记录字段中的数据来接受一个或多个测试。 第一和第二图形用户界面包括由系统用户操纵以创建和修改呼叫处理的多个图标和数据输入字段。 一旦创建，呼叫处理以图形格式显示在第三图形用户界面上，其允许通过使用计算机鼠标或其他点选择相关部分的图形表示来改变显示的呼叫处理的一个或多个部分并且点击 设备。

公开(公告)号：US06618703B1

公开(公告)日：2003-09-09

申请号：US09426904

申请日：1999-10-26

Applicant: Renana Peres ,  Guy Shimoni

Inventor： Renana Peres ,  Guy Shimoni

IPC: G10L1500

CPC classification number: H04M3/382 ,  G10L17/00 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/54

Abstract: An application programming interface (API) for enabling, a calling application to instruct a speech processing system to perform operations including online audio acquisition and algorithmic speech processing operations includes acquisition interface means for enabling the calling application to instruct the speech processing system to acquire online audio from an external communication channel, and processing interface means for enabling the calling application to instruct the speech processing system to perform at least one of the algorithmic speech processing operations on said acquired audio. The acquisition interface means and the processing interface means include object-oriented classes. The external communication channel is selected from a group including a particular time slot of a telephone trunk, a particular telephone extension and an audio file of a remote audio storage.

Abstract translation: 一种应用编程接口（API），用于使得呼叫应用程序指示语音处理系统执行包括在线音频获取和算法语音处理操作的操作包括获取接口装置，用于使呼叫应用程序能够指示语音处理系统获取在线音频 以及处理接口装置，用于使呼叫应用程序能够指示语音处理系统对所获取的音频执行算法语音处理操作中的至少一个。 采集接口装置和处理接口装置包括面向对象的类。 从包括电话干线的特定时隙，特定电话分机和远程音频存储器的音频文件的组中选择外部通信信道。