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    Self-Service Device Servicing Utilizing a Hardware Database
    31.
    发明申请
    Self-Service Device Servicing Utilizing a Hardware Database 有权
    使用硬件数据库的自助设备服务

    公开(公告)号：US20140084052A1

    公开(公告)日：2014-03-27

    申请号：US13627461

    申请日：2012-09-26

    Applicant: BANK OF AMERICA CORPORATION

    Inventor： Karen Wayne ,  Cheryl S. Bond ,  Kyle Browne ,  Nathan Dent ,  Kimberly Schoonover

    IPC: G06F17/00

    CPC classification number: G06Q10/06

    Abstract: A system and method of utilizing a hardware database with a master ticket or a support ticket for individual financial self-service devices, such as an automated teller machine (ATM), that provides a technician with information about the self-service device and improves the self-service device servicing process is provided. The self-service device service system may include a processor; a self-service device, wherein the automated teller machine includes a self-service device support ticket attached to the self-service device; a self-service device hardware database that includes information about a plurality of self-service devices; and a handheld wireless device configured to scan and store the set of data from the self-service device support ticket and communicate the set of data to the self-service device hardware database.

    Abstract translation: 一种利用硬件数据库的系统和方法，用于为诸如自动提款机（ATM）的个人金融自助服务设备提供主票或支票，其向技术人员提供关于自助服务设备的信息，并改进 提供自助服务设备维修流程。 自助服务设备服务系统可以包括处理器; 自助服务设备，其中所述自动柜员机包括附接到所述自助服务设备的自助服务设备支持票据; 包括关于多个自助服务设备的信息的自助服务设备硬件数据库; 以及手持式无线设备，被配置为从所述自助服务设备支持票单扫描和存储所述数据集，并将所述数据集传送到所述自助服务设备硬件数据库。

    Processing system for providing enhanced reality interfaces at an automated teller machine (ATM) terminal platform
    32.
    发明授权
    Processing system for providing enhanced reality interfaces at an automated teller machine (ATM) terminal platform 有权

    公开(公告)号：US10916105B2

    公开(公告)日：2021-02-09

    申请号：US16123455

    申请日：2018-09-06

    Applicant: Bank of America Corporation

    Inventor： Matthew E. Carroll ,  Michael Ogrinz ,  Nathan Dent

    IPC: G07F19/00 ,  G06F3/01 ,  G06F21/31 ,  H04L29/06

    Abstract: Aspects of the disclosure relate to processing systems that implement an enhanced reality device to facilitate transactions at a screen-less automated teller machine (ATM). A computing platform may receive a request to initiate a transaction with a screen-less automated ATM. Based on the request to initiate the transaction, the computing platform may send pre-transaction interface information and commands directing the enhanced reality device to generate a pre-transaction interface. The computing platform may receive an authentication request from the screen-less ATM indicating its availability and requesting authentication information. In response to validating the authentication information, the computing platform may generate transaction interface information. The computing platform may send the transaction interface information to the enhanced reality device. The computing platform may receive a transaction completion indication from the screen-less ATM. After receiving the transaction completion indication, the computing platform may send haptic feedback indicating that the transaction is complete.

    Real-Time Multi-Computer Data Exchange and Control System
    33.
    发明申请
    Real-Time Multi-Computer Data Exchange and Control System 有权

    公开(公告)号：US20210004869A1

    公开(公告)日：2021-01-07

    申请号：US16458663

    申请日：2019-07-01

    Applicant: Bank of America Corporation

    Inventor： Monika Kapur ,  Nathan Dent

    IPC: G06Q30/02 ,  G06N20/00 ,  H04W4/021 ,  H04W4/23

    Abstract: Arrangements for dynamic data exchange and control are provided. In some examples, user device location data may be detected by a system. The location data may be detected in real-time and one or more entities within a predefined proximity of the detected location may be identified. A communication session may be established with a first entity of the one or more entities identified and a request for a first offer may be transmitted to the first entity. In response, a first offer may be received from the first entity and evaluated to determine whether it is an optimized offer. If so, the offer may be presented to the user. If not, a counter offer may be generated using machine learning. The counter offer may be transmitted to the first entity for evaluation and acceptance or generation of another counter offer. Upon agreeing to a particular offer, the offer may be transmitted to the user device.

    Processing System for Providing Enhanced Reality Interfaces at an Automated Teller Machine (ATM) Terminal Platform
    34.
    发明申请
    Processing System for Providing Enhanced Reality Interfaces at an Automated Teller Machine (ATM) Terminal Platform 审中-公开

    公开(公告)号：US20200082676A1

    公开(公告)日：2020-03-12

    申请号：US16123455

    申请日：2018-09-06

    Applicant: Bank of America Corporation

    Inventor： Matthew E. Carroll ,  Michael Ogrinz ,  Nathan Dent

    IPC: G07F19/00 ,  H04L29/06 ,  G06F21/31 ,  G06F3/01

    Abstract: Aspects of the disclosure relate to processing systems that implement an enhanced reality device to facilitate transactions at a screen-less automated teller machine (ATM). A computing platform may receive a request to initiate a transaction with a screen-less automated ATM. Based on the request to initiate the transaction, the computing platform may send pre-transaction interface information and commands directing the enhanced reality device to generate a pre-transaction interface. The computing platform may receive an authentication request from the screen-less ATM indicating its availability and requesting authentication information. In response to validating the authentication information, the computing platform may generate transaction interface information. The computing platform may send the transaction interface information to the enhanced reality device. The computing platform may receive a transaction completion indication from the screen-less ATM. After receiving the transaction completion indication, the computing platform may send haptic feedback indicating that the transaction is complete.

    Processing System for Providing a Teller Assistant Experience Using Enhanced Reality Interfaces
    35.
    发明申请
    Processing System for Providing a Teller Assistant Experience Using Enhanced Reality Interfaces 审中-公开

    公开(公告)号：US20200082367A1

    公开(公告)日：2020-03-12

    申请号：US16124513

    申请日：2018-09-07

    Applicant: Bank of America Corporation

    Inventor： Nathan Dent ,  Matthew E. Carroll

    IPC: G06Q20/10 ,  H04N7/14

    Abstract: Aspects of the disclosure relate to processing systems that provide a teller assistant experience using enhanced reality interfaces. The computing platform may initiate a video call with an enhanced reality device, which may cause the enhanced reality device to display a user of the computing platform in a portion of a teller assistance experience interface and may cause the computing platform to display a video stream corresponding to a user of the enhanced reality device. The computing platform may receive a request to generate a teller experience notification based on the video stream. The computing platform may generate commands directing an enhanced reality teller control platform to generate the teller experience notification. The computing platform may send, to the enhanced reality teller control platform, the commands, which may cause the enhanced reality teller control platform to direct the enhanced reality device to display the teller experience notification.

    Frictionless Automated Teller Machine
    36.
    发明申请
    Frictionless Automated Teller Machine 审中-公开

    公开(公告)号：US20200005262A1

    公开(公告)日：2020-01-02

    申请号：US16019864

    申请日：2018-06-27

    Applicant: Bank of America Corporation

    Inventor： Ashish Arora ,  Nathan Dent ,  Michael Toth ,  Harold Joseph Kennedy ,  Elizabeth Anne Price ,  Pavan Singaraju ,  Magdy Ismail ,  Varsha Devadas

    IPC: G06Q20/10 ,  G06Q20/32 ,  G06Q20/40

    Abstract: A frictionless automated teller machine (ATM) computing system may include an ATM, an authentication server, and a mobile device running a mobile application. The devices of the frictionless ATM computing system facilitates simplified user interaction with the ATM. As a user approaches the ATM, the user may log into the mobile device, which triggers the mobile device to send a geographic location to the authentication server. The authentication server then notifies the mobile device of a close ATM. In response, the mobile device may display a user interface screen to initiate a transaction. The ATM may be woken by the authorization server or a user input to complete the transaction causing the ATM to dispense the requested amount of currency.

    Frictionless Automated Teller Machine
    37.
    发明申请
    Frictionless Automated Teller Machine 审中-公开

    公开(公告)号：US20200005261A1

    公开(公告)日：2020-01-02

    申请号：US16019771

    申请日：2018-06-27

    Applicant: Bank of America Corporation

    Inventor： Ashish Arora ,  Nathan Dent ,  Michael Toth ,  Harold Joseph Kennedy ,  Elizabeth Anne Price ,  Pavan Singaraju ,  Magdy Ismail ,  Varsha Devadas

    IPC: G06Q20/10 ,  G06Q20/32 ,  G06Q20/40

    Abstract: A transaction access point computing system may include an automated teller machine (ATM) or other transaction access point and an authentication server, a beacon device and, in some cases, a mobile device running a mobile application. The devices of the frictionless ATM computing system facilitates simplified user interaction with the ATM. As a user approaches the ATM, the mobile device may receive the beacon signal including a command to awaken the mobile application. After receipt, the mobile application may communicate an identifier to the authentication server, and the ATM may capture an image of the user. At the application server, the user image may be authenticated and confirmation returned to the ATM along with a unified user identifier. After confirmation of the additional identifier, the ATM may dispense a specified amount of currency.

    Proximity-based notification of a previously abandoned and pre-queued ATM transaction
    38.
    发明授权
    Proximity-based notification of a previously abandoned and pre-queued ATM transaction 有权

    公开(公告)号：US09646466B2

    公开(公告)日：2017-05-09

    申请号：US15047122

    申请日：2016-02-18

    Applicant: BANK OF AMERICA CORPORATION

    Inventor： Nathan Dent

    IPC: G06Q40/00 ,  G07F19/00 ,  G06Q20/10 ,  G06Q20/32 ,  G06Q20/40

    CPC classification number: G07F19/2055 ,  G06Q20/1085 ,  G06Q20/3224 ,  G06Q20/327 ,  G06Q20/401 ,  G07F19/207

    Abstract: Proximity-triggered notifications/alerts are communicated to bank customers as a result of a previously abandoned/canceled ATM transaction that has subsequently been pre-queued for completion. In this regard, the present invention recognizes when the customer is proximate in location to a financial institution channel suitable for completing the transaction and sends the customer an alert, which is typically received by the customer via a mobile communication device. The alert indicates that the previous abandoned ATM transaction has been pre-queued for completion and provides the customer with the location of the nearest financial institution channel suitable for completing the transaction. In specific embodiments of the invention, pre-queuing of the transaction for completion provides for the customer to complete the transaction from the last existing point in the transaction completed by the customer.

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