公开(公告)号：US20140177814A1

公开(公告)日：2014-06-26

申请号：US13968351

申请日：2013-08-15

Applicant: Scott Alexander Strozier

Inventor： Scott Alexander Strozier

IPC: H04M1/82

CPC classification number: H04M1/72525 ,  H04M1/72572 ,  H04M3/2281 ,  H04M2201/14 ,  H04M2203/053 ,  H04W4/50 ,  H04W4/90

Abstract: Phone call tracing is a law enforcement tool best known for its use by the Federal Bureau of Investigation in trying to catch kidnappers. Tracing a call is useful for law enforcement and intelligence agencies in order to capture potentially dangerous people. Although useful, tracing a phone call has one drawback: time. It takes time to trace a call. Because of the time it takes to trace a call, the phone is usually hung up or turned off before a trace can be completed. Since there is no way for the trace to be hurried, I propose a phone app that when uploaded to a phone will prevent the phone from disconnecting from the network. This app would upload on the electrical signal carrying the audio and/or video signal. The app will upload into the phone and interfere with the phones ability to terminate the call without indicating that the phone is still connected to the network. With the app downloaded, the app will keep the phone call active so that the trace can then be completed.

Abstract translation: 电话追踪是一种执法工具，最为人知的是由联邦调查局试图缉拿绑架者。 跟踪电话对于执法和情报机构来说是有用的，以便捕获潜在的危险人员。 虽然有用，追踪电话有一个缺点：时间。 跟踪呼叫需要时间。 由于跟踪呼叫所需的时间，手机通常会挂断或关闭，之后才能完成跟踪。 既然没有办法赶紧跟踪，我建议一个电话应用程序，当上传到手机将阻止手机从网络断开连接。 该应用程序将上传载有音频和/或视频信号的电信号。 应用程序将上传到手机，并干扰手机终止呼叫的能力，而不指示手机仍然连接到网络。 随着应用程序的下载，应用程序将保持电话活动，以便跟踪可以完成。

公开(公告)号：US08706096B2

公开(公告)日：2014-04-22

申请号：US13548076

申请日：2012-07-12

Applicant: Matthew J. Cannon ,  Frank E. Figueroa ,  David G. Bell

Inventor： Matthew J. Cannon ,  Frank E. Figueroa ,  David G. Bell

IPC: H04M3/42

CPC classification number: H04W4/16 ,  H04M3/42195 ,  H04M3/436 ,  H04M3/537 ,  H04M2201/14

Abstract: In accordance with one configuration, a network communication manager identifies an expected duration of time to complete playback of the streaming content. Subsequent to receiving a do not disturb command, the network communication manager prevents visual notifications of future phone calls during the estimated duration of time to provide undisturbed playback of the streaming content on the display screen. Accordingly, embodiments herein support a do not disturb function in which a subscriber can prevent display of visual notifications such as phone call alerts (e.g., pop-up text messages) on the display screen during playback of the streaming content. The do not disturb functionality can be disabled in response to any suitable trigger such as that the subscriber has terminated playback of the streaming content, playback of the streaming content completed, etc.

Abstract translation: 根据一个配置，网络通信管理器识别完成流式传输内容的回放的预期持续时间。 在接收到不打扰命令之后，网络通信管理器在预计的持续时间内防止未来电话的视觉通知，以在显示屏幕上提供流媒体内容的未受干扰的回放。 因此，这里的实施例支持不要干扰功能，其中用户可以在播放流内容期间阻止在显示屏幕上显示视觉通知，例如电话呼叫警报（例如，弹出短信）。 可以响应于任何合适的触发而禁用不干扰功能，例如订户已经终止流式内容的播放，完成的流内容的回放等。

公开(公告)号：US08699685B2

公开(公告)日：2014-04-15

申请号：US12388375

申请日：2009-02-18

Applicant: Michael Wasmund

Inventor： Michael Wasmund

IPC: H04M3/42

CPC classification number: H04M3/2281 ,  H04M3/38 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2203/6081

Abstract: The present invention relates to managing communication events in a Communication System at least comprising a first communication device (1), associated with a first user named Caller; a second communication device (2), associated with a second user named Callee; a central component, named Gatekeeper (3), being connected to said first and second communication devices (1, 2) to mediate communication connections between the Caller and the Callee, wherein said Gatekeeper (3) is also connected to said users' workstations (1, 2). A method is provided for reducing or preventing a negative impact of communication-based interruptions on a user's work.The invention relates to the case that a communication connection is established and, therefor, proposes to initiate state-saving actions on the workstation (1, 2) of at least one user involved in said communication.

Abstract translation: 本发明涉及管理至少包括与名叫Caller的第一用户相关联的第一通信设备（1）的通信系统中的通信事件; 与第二用户相关联的第二通信设备（2），名为Callee; 连接到所述第一通信设备和第二通信设备（1,2）的中心组件（称为网闸（3）），以调停呼叫者和被叫者之间的通信连接，其中所述网守（3）还连接到所述用户的工作站 1，2）。 提供了一种减少或防止基于通信的中断对用户工作的负面影响的方法。 本发明涉及建立通信连接并因此提出在所述通信中涉及的至少一个用户的工作站（1,2）上发起状态保存动作的情况。

公开(公告)号：US20140079196A1

公开(公告)日：2014-03-20

申请号：US13688501

申请日：2012-11-29

Applicant: AT&T MOBILITY II LLC

Inventor： Michael Robert Zubas ,  Brian Rainer ,  William J. Sigmund

IPC: H04M3/533

CPC classification number: H04M3/53366 ,  H04M1/7255 ,  H04M1/72583 ,  H04M3/533 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2203/253 ,  H04N7/147

Abstract: A method for managing visual voicemail messages includes displaying a list of voicemail messages on a telecommunications handset, receiving user commands for operating on the voicemail messages including a delete message command and in response to a delete message command, marking a voicemail message for deletion with a delete timestamp and moving the voicemail message to a Deleted Messages folder. A Deleted Message Age Indicator function processes to control permanent deletion of voicemail messages in the Deleted Messages folder based on delete timestamps and a global Delete Time value in cooperation with a visual voicemail platform.

Abstract translation: 用于管理可视语音邮件消息的方法包括在电信手机上显示语音邮件消息的列表，接收用于对包括删除消息命令的语音邮件消息进行操作的用户命令，并且响应于删除消息命令，标记用于删除的语音邮件消息 删除时间戳，并将语音邮件消息移动到已删除邮件文件夹。 删除的消息年龄指示器功能处理以根据删除时间戳和与可视语音邮件平台合作的全局删除时间值来控制在“已删除邮件”文件夹中永久删除语音邮件消息。

公开(公告)号：US08619954B2

公开(公告)日：2013-12-31

申请号：US12259545

申请日：2008-10-28

Applicant: Edward Michael Silver

Inventor： Edward Michael Silver

IPC: H04M11/00

CPC classification number: H04M3/436 ,  H04M3/02 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/4211 ,  H04M3/4288 ,  H04M11/00 ,  H04M11/002 ,  H04M19/048 ,  H04M2201/14 ,  H04M2203/558 ,  H04W4/12

Abstract: Systems and methods for second call during ring suppression are disclosed. After a communications device receives a first incoming call, the ringer is activated to produce an initial audible alert and thereafter, the ringer of the communications device is suppressed for subsequent audible alerts according to a timed ring suppression profile. Thereafter, a secondary incoming call is routed to the communications device and the ringer is activated to provide notification of the secondary incoming call while the first call is suppressed.

Abstract translation: 公开了在环形抑制期间的第二次呼叫的系统和方法。 在通信设备接收到第一呼入呼叫之后，振铃器被激活以产生初始的可听警报，此后，通信设备的振铃器根据定时振铃抑制简档被抑制用于随后的可听警报。 此后，二次呼入被路由到通信设备，并且激活振铃器以在第一呼叫被抑制时提供二次呼入呼叫的通知。

公开(公告)号：US08615221B1

公开(公告)日：2013-12-24

申请号：US13706562

申请日：2012-12-06

Applicant: Google Inc.

Inventor： Roberto Cosenza ,  Luca Zanolin

IPC: H04M3/42 ,  H04W24/00 ,  G06F15/16 ,  G06F15/173

CPC classification number: H04W68/005 ,  H04L51/00 ,  H04L51/14 ,  H04L51/24 ,  H04M3/42042 ,  H04M3/436 ,  H04M2201/14

Abstract: The present disclosure includes a system and method for delaying, suppressing, or canceling the output of notifications in an electronic device. Notifications may be delayed, suppressed, or canceled based on the urgency of the notification, whether an application is actively executing and controlling certain aspects of the output device, whether an application actively executing and controlling certain aspects of the output device can be interrupted, and/or the operating environment of the electronic device.

Abstract translation: 本公开包括用于延迟，抑制或取消电子设备中的通知的输出的系统和方法。 可以基于通知的紧迫性，应用程序是否正在主动执行并控制输出设备的某些方面，是否可以中断输出设备的某些方面的主动执行和控制的应用程序，延迟，抑制或取消通知;以及 /或电子设备的操作环境。

公开(公告)号：US08548148B1

公开(公告)日：2013-10-01

申请号：US13674994

申请日：2012-11-13

Applicant: West Corporation

Inventor： Duane Blaesi

IPC: H04M3/42

CPC classification number: H04M3/5231 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2201/14 ,  H04M2203/2072

Abstract: A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a call center based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, the method may include providing one or more time blocks to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.

Abstract translation: 用于在一个或多个呼叫中心处理呼叫的系统和方法。 在本发明的示例性方法中，可以基于例如代理可用性或队列等待时间来确定是否应该将呼叫从VSS传送到呼叫中心的代理。 当确定将呼叫转移到代理时，可以确定是否应该向呼叫者提供回叫呼叫。 当确定提供回叫呼叫时，该方法可以包括提供一个或多个时间块，呼叫者可以向其发起回拨呼叫以接收较高优先级的路由。 在一个时间块内回拨到系统中时，呼叫可以接收优先路由处理。

公开(公告)号：US20130227318A1

公开(公告)日：2013-08-29

申请号：US13403484

申请日：2012-02-23

Applicant: John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

Inventor： John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

IPC: G06F1/32

CPC classification number: H04W4/16 ,  G06F11/3062 ,  G06F11/324 ,  G06Q10/1093 ,  H04M1/72566 ,  H04M3/42 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2203/2072 ,  H04W52/0258 ,  H04W52/0261 ,  Y02D70/00

Abstract: Implementing calendar-based power reserve includes identifying a new calendar entry scheduled into a calendar application of a mobile communications device. The new calendar entry specifies a telephone call. Upon determining a priority indicator has been set for the new calendar entry in the calendar application, the calendar-based power reserve also includes directing a power management component of the mobile communications device to reserve an amount of power for the telephone call, and updating a battery power indicator on the mobile communications device to reflect a capacity of a battery of the mobile communications device. The capacity reflects a current amount of available power for the battery minus the amount of power to reserve.

公开(公告)号：US08509394B2

公开(公告)日：2013-08-13

申请号：US13149795

申请日：2011-05-31

Applicant: Clifford J. Radziewicz ,  Mark R. Gregorek ,  Jeffrey C. Dillow

Inventor： Clifford J. Radziewicz ,  Mark R. Gregorek ,  Jeffrey C. Dillow

IPC: H04M1/64

CPC classification number: H04M7/006 ,  H04M3/42017 ,  H04M3/42153 ,  H04M3/493 ,  H04M2201/14 ,  H04M2203/554 ,  H04M2242/14

Abstract: An automated ringback update system for customizing ringback signals is disclosed. Communications devices activate and interact with the automated ringback update system via the recognition of a feature associated with a printed matter to allow for modifications of the network service.

Abstract translation: 公开了用于定制回铃信号的自动回铃更新系统。 通信设备通过识别与打印物相关联的特征来激活并与自动回铃更新系统交互以允许网络服务的修改。

公开(公告)号：US08488769B1

公开(公告)日：2013-07-16

申请号：US13454841

申请日：2012-04-24

Applicant: James K. Noble, Jr. ,  Karl H. Koster

Inventor： James K. Noble, Jr. ,  Karl H. Koster

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5175 ,  H04M2201/14 ,  H04M2203/403

Abstract: Call center agent training is provided on a non-scheduled basis and is characterized as having a duration that is less than a scheduling interval used to schedule the agent for their work shift, as well as schedule other activities in the work shift. The delivery of snippet training content may be triggered by various conditions, including in response to: a request for training originating from the agent, a period of continuous call processing activity of the agent, various agent performance metrics, or probabilistically assigned to an agent in a group. Various parameters may selectively limit provision of a snippet training session. The agents provided with training are placed in an unavailable state prior to the snippet training session, and placed back into an available state afterwards. The snippet training content may be variously structured and can be grouped together to form an e-learning course delivered to the agent.

Abstract translation: 呼叫中心代理训练是在非计划的基础上提供的，其特征在于具有小于用于安排代理工作班次的调度间隔的持续时间，以及安排工作班中的其他活动。 片段训练内容的传递可以由各种条件触发，包括响应于：从代理发起的训练的请求，代理的连续呼叫处理活动的周期，各种代理性能度量，或概率地分配给代理的代理 一个小组。 各种参数可以选择性地限制片段训练会话的提供。 提供培训的代理人在代码段培训会话之前处于不可用状态，之后放回可用状态。 代码段训练内容可以是各种不同的结构，并且可以组合在一起以形成传递给代理的电子学习课程。