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    TELEPHONE DIRECTORY MANAGEMENT APPARATUS, TELEPHONE DIRECTORY MANAGEMENT SYSTEM, AND TELEPHONE DIRECTORY MANAGEMENT METHOD
    42.
    发明申请
    TELEPHONE DIRECTORY MANAGEMENT APPARATUS, TELEPHONE DIRECTORY MANAGEMENT SYSTEM, AND TELEPHONE DIRECTORY MANAGEMENT METHOD 审中-公开
    电话目录管理装置，电话目录管理系统和电话目录管理方法

    公开(公告)号：US20150229765A1

    公开(公告)日：2015-08-13

    申请号：US14600854

    申请日：2015-01-20

    Applicant: BIGLOBE Inc.

    Inventor： Kyoji Hirata

    IPC: H04M3/493 ,  H04W4/16

    CPC classification number: H04M3/4931 ,  H04M2201/18 ,  H04M2201/41 ,  H04M2203/6045 ,  H04W4/16

    Abstract: To store voice information for identifying the voice of the opposite party in a telephone directory. A telephone directory management apparatus (100) according to a mode of the present invention is a telephone directory management apparatus (100) having telephone directory storage means (12) for storing a telephone number, and has registration means (24) for searching the telephone directory storage means (12) to check if a telephone number the same as the telephone number of the opposite party stored in call history storage means (11) for storing the telephone number of the opposite party and voice information for identifying the voice of the opposite party in an associated state is stored in the telephone directory storage means (12) and when a telephone number the same as the telephone number of the opposite party is stored in the telephone directory storage means (12), registering the voice information associated with the telephone number of the opposite party in the call history storage means (11) in a state of being associated with the telephone number the same as the telephone number of the opposite party in the telephone directory storage means (12).

    Abstract translation: 存储用于识别对方在电话簿中的声音的语音信息。 根据本发明的方式的电话簿管理装置（100）是具有用于存储电话号码的电话簿存储装置（12）的电话簿管理装置（100），并且具有用于搜索电话的登记装置（24） 目录存储装置（12），用于检查存储在呼叫历史存储装置（11）中的存储在对方的电话号码中的与对方的电话号码相同的电话号码，以及用于识别对方的声音的语音信息 相关联的状态的一方存储在电话簿存储装置（12）中，并且当与电话号码簿存储装置（12）中存储与对方的电话号码相同的电话号码时，登记与 电话历史存储装置（11）中的对方的电话号码与电话号码相关联的状态与电话号码相同 电话簿存储装置（12）中的对方号码。

    SYSTEM AND METHOD FOR SELECTING AGENT IN A CONTACT CENTER FOR IMPROVED CALL ROUTING
    43.
    发明申请
    SYSTEM AND METHOD FOR SELECTING AGENT IN A CONTACT CENTER FOR IMPROVED CALL ROUTING 有权
    用于在改进的呼叫路由中选择接触中心的代理的系统和方法

    公开(公告)号：US20150207938A1

    公开(公告)日：2015-07-23

    申请号：US14674560

    申请日：2015-03-31

    Applicant: Avaya Inc.

    Inventor： Shmuel Shaffer ,  Reinhard P. Klemm

    IPC: H04M3/523

    CPC classification number: H04M3/5233 ,  H04M2201/18 ,  H04M2203/555

    Abstract: An agent selection system for selecting agents during call routing in a contact center is provided. The agent selection system includes a data mining module to mine agent related data from preconfigured resources e.g., social networking sites. The agent selection system further includes a profile module to build one or more agent profile based on the mined agent related data. The agent selection system further includes a mapping module configured to map a customer profile in a customer work request with the one or more agent profile. The agent selection system further includes a selection module to select an agent for handling the customer work request based on mapping between the customer profile and the one or more agent profile.

    Abstract translation: 提供了一种用于在联络中心的呼叫路由期间选择代理的代理选择系统。 代理选择系统包括数据挖掘模块，用于从预先配置的资源（例如，社交网络站点）向矿工代理相关数据。 代理选择系统还包括简档模块，用于基于开采代理相关数据构建一个或多个代理简档。 代理选择系统还包括映射模块，配置成将客户工作请求中的客户简档与一个或多个代理简档进行映射。 代理选择系统还包括选择模块，用于基于客户简档和一个或多个代理简档之间的映射来选择用于处理客户工作请求的代理。

    Generation of phone number lists and call filtering
    44.
    发明授权
    Generation of phone number lists and call filtering 有权
    生成电话号码列表和呼叫过滤

    公开(公告)号：US09014359B1

    公开(公告)日：2015-04-21

    申请号：US13739162

    申请日：2013-01-11

    Applicant: Howard Leigh Pfeffer ,  Matthew John Cannon ,  Jeffrey James Lindsay

    Inventor： Howard Leigh Pfeffer ,  Matthew John Cannon ,  Jeffrey James Lindsay

    IPC: H04M3/42 ,  H04M3/436

    CPC classification number: H04M3/436 ,  H04M3/2218 ,  H04M3/4365 ,  H04M2201/18 ,  H04M2203/556

    Abstract: An analyzer resource receives call information about outbound phone calls from multiple phone numbers to target phone numbers in a phone network. The analyzer resource analyzes the call information to detect likely unwanted call activity. Based on the analyzing, the analyzer resource produces a list of phone numbers from which one or more entities originate unwanted calls to the subscribers in the phone network.

    Abstract translation: 分析器资源接收来自多个电话号码的出站电话的呼叫信息，以在电话网络中的目标电话号码。 分析器资源分析呼叫信息以检测可能的不需要的呼叫活动。 基于分析，分析器资源产生一个电话号码的列表，一个或多个实体从电话号码列出对电话网络中的订户的不需要的呼叫。

    Identifying and Filtering Incoming Telephone Calls to Enhance Privacy
    46.
    发明申请
    Identifying and Filtering Incoming Telephone Calls to Enhance Privacy 有权
    识别和过滤传入电话以增强隐私

    公开(公告)号：US20150087280A1

    公开(公告)日：2015-03-26

    申请号：US14318630

    申请日：2014-06-28

    Applicant: Ooma, Inc.

    Inventor： Toby Farrand ,  Kevin Snow ,  Dennis Peng

    IPC: H04M3/436 ,  H04W4/16

    CPC classification number: H04M3/436 ,  H04M1/00 ,  H04M1/663 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42153 ,  H04M3/4365 ,  H04M7/006 ,  H04M2201/18 ,  H04W4/16

    Abstract: A method for filtering a telephone call is provided. The method may comprise receiving from a caller the telephone call directed to a communication device associated with an intended call recipient. The received telephone call may be scored based on predetermined scoring criteria to create a score indicative of a desirability of the telephone call. Furthermore, the method may comprise comparing the score to a predetermined threshold score. Based on the comparison, the method may further comprise selectively classifying the telephone call as an unwanted telephone call. Furthermore, the method may comprise selectively rejecting the unwanted telephone call.

    Abstract translation: 提供了一种用于过滤电话呼叫的方法。 该方法可以包括从呼叫者接收指向与预期呼叫接收者相关联的通信设备的电话呼叫。 接收到的电话呼叫可以基于预定的评分标准来评分，以创建指示电话呼叫的可取性的得分。 此外，该方法可以包括将得分与预定阈值得分进行比较。 基于该比较，所述方法还可以包括将所述电话呼叫选择性地分类为不想要的电话呼叫。 此外，该方法可以包括选择性地拒绝不需要的电话呼叫。

    Reverse Context System
    49.
    发明申请
    Reverse Context System 审中-公开
    反向上下文系统

    公开(公告)号：US20150016447A1

    公开(公告)日：2015-01-15

    申请号：US14335662

    申请日：2014-07-18

    Applicant: SEARETE LLC

    Inventor： Alexander J. Cohen ,  Edward K.Y. Jung ,  Royce A. Levien ,  Robert W. Lord ,  Mark A. Malamud ,  John D. Rinaldo, JR. ,  Clarence T. Tegreene

    IPC: H04M7/00

    CPC classification number: H04M7/0075 ,  H04L67/327 ,  H04M3/42093 ,  H04M3/436 ,  H04M3/56 ,  H04M7/0069 ,  H04M2201/18 ,  H04M2203/354

    Abstract: One aspect relates to indicating at least partially relative to an at least one receiving communicating device a called entity information at least partially describing an at least one desired contacting or forwarding entity that an at least one contacting communicating device is attempting to contact. Another aspect can relate to transferring from at least one desired contacting or forwarding entity a called entity information at least partially describing the at least one desired contacting or forwarding entity which an at least one contacting communicating device is attempting to contact. Yet another aspect can relate to filtering out communications having at least one desired uniform resource identifiers that do not contain a prescribed called entity information matching a prescribed pattern.

    Abstract translation: 一方面涉及至少部分地相对于至少一个接收通信设备指示至少部分地描述至少一个接触通信设备尝试接触的至少一个期望接触或转发实体的被叫实体信息。 另一方面可以涉及从至少一个期望的接触或转发实体转移至少部分地描述至少一个接触通信设备尝试接触的至少一个期望的接触或转发实体的被叫实体信息。 另一方面可以涉及滤除具有至少一个期望的统一资源标识符的通信，所述均衡资源标识符不包含与规定模式匹配的规定的被叫实体信息。

    Mobile wireless communications device to receive advertising messages based upon keywords in voice communications and related methods
    50.
    发明授权
    Mobile wireless communications device to receive advertising messages based upon keywords in voice communications and related methods 有权
    移动无线通信设备，用于基于语音通信中的关键词和相关方法接收广告消息

    公开(公告)号：US08934406B2

    公开(公告)日：2015-01-13

    申请号：US12394793

    申请日：2009-02-27

    Applicant: Ian Robertson ,  Martyn Mallick

    Inventor： Ian Robertson ,  Martyn Mallick

    IPC: H04M3/42 ,  H04M3/487 ,  G06Q30/02

    CPC classification number: H04M3/4878 ,  G06Q30/02 ,  G06Q30/0267 ,  H04M2201/18 ,  H04M2201/40

    Abstract: A communications system may include an advertising server for sending advertisement messages based upon keywords. The communications system may further include at least one mobile wireless communications device having a processor cooperating with at least one audio transducer and a wireless transceiver for recognizing keywords in voice communications. The processor may cooperate with the advertising server to receive advertisement messages therefrom based upon the keywords.

    Abstract translation: 通信系统可以包括用于基于关键字发送广告消息的广告服务器。 通信系统还可以包括至少一个移动无线通信设备，其具有与至少一个音频换能器协作的处理器和用于识别语音通信中的关键词的无线收发器。 处理器可以与广告服务器协作以基于关键字从其接收广告消息。

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