公开(公告)号：US20090041215A1

公开(公告)日：2009-02-12

申请号：US11891231

申请日：2007-08-09

Applicant: Michael Schmitt ,  Nicole Holte ,  Jeffrey Clement ,  Matt Weyland ,  Eric Pilhofer ,  Roman Loy

Inventor： Michael Schmitt ,  Nicole Holte ,  Jeffrey Clement ,  Matt Weyland ,  Eric Pilhofer ,  Roman Loy

IPC: H04M1/64 ,  G10L13/00

CPC classification number: H04M3/4936 ,  G06F9/45512 ,  G10L13/00 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355

Abstract: In one embodiment, a system and method is illustrated as including creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component, and converting the visual script to a computer script. Further, this system and method may include retrieving a computer script from a pre-populated database, the computer script containing at least one component and being formatted using a language including at least one of an IVR-XML and a character delimited flat file, and generating training data using the computer script, the training data formatted as a linear computer script.

Abstract translation: 在一个实施例中，系统和方法被示出为包括创建包含组件的可视脚本，所述组件包括功能组件，决策组件，讲话组件和捕获组件中的至少一个，并将可视脚本转换为计算机 脚本。 此外，该系统和方法可以包括从预先填充的数据库检索计算机脚本，所述计算机脚本包含至少一个组件，并且使用包括IVR-XML和字符分隔的平面文件中的至少一个的语言进行格式化，以及 使用计算机脚本生成训练数据，将训练数据格式化为线性计算机脚本。

公开(公告)号：US20070189493A1

公开(公告)日：2007-08-16

申请号：US11655948

申请日：2007-01-19

Applicant: Robert Keiller ,  David Green ,  Alistair McLean

Inventor： Robert Keiller ,  David Green ,  Alistair McLean

IPC: H04M7/00

CPC classification number: H04M3/4938 ,  G10L15/22 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355

Abstract: An interactive voice system is provided that includes a user interface connected to present audio outputs to a user and to receive inputs from the user. A computer system utilizes code arranged to generate the audio outputs and to respond to the inputs from the user. A model generator arranged to analyse the code and/or precursor code to that code to provide a representation of a graph representing various paths of execution through the code.

Abstract translation: 提供了一种交互式语音系统，其包括连接到向用户呈现音频输出并从用户接收输入的用户界面。 计算机系统利用被布置成产生音频输出并且响应来自用户的输入的代码。 一种模型发生器，被安排成分析该代码的代码和/或前体码以提供表示通过代码执行的各种路径的图形。

公开(公告)号：US20070019800A1

公开(公告)日：2007-01-25

申请号：US11145513

申请日：2005-06-03

Applicant: Robert Bushey ,  Sarah Korth

Inventor： Robert Bushey ,  Sarah Korth

IPC: H04M15/00 ,  H04M3/42

CPC classification number: H04M3/523 ,  H04M15/00 ,  H04M15/62 ,  H04M2201/54

Abstract: A call service center can include a call routing system that can use one or more action object identifiers. In one embodiment, a future action object identifier is associated with a task that is desired or otherwise intended to be performed at the call service center. The call routing system may route the call to a module that is not associated with the future action object identifier or perform a portion of a task within the same module, wherein the portion of the task is not associated with the future action object identifier. In another embodiment, at least two action object identifiers can be passed with a call from one module to another module. In a particular embodiment, a past, current, or future action object identifier, other information related to the call, or any combination thereof may be passed from one module to another module with the call.

Abstract translation: 呼叫服务中心可以包括可以使用一个或多个动作对象标识符的呼叫路由系统。 在一个实施例中，将来的动作对象标识符与期望或以其他方式旨在在呼叫服务中心执行的任务相关联。 呼叫路由系统可以将呼叫路由到与未来的动作对象标识符不相关联的模块或执行同一模块内的任务的一部分，其中该任务的该部分未与未来的动作对象标识符相关联。 在另一个实施例中，可以通过从一个模块到另一个模块的呼叫来传递至少两个动作对象标识符。 在特定实施例中，过去，当前或未来的动作对象标识符，与呼叫相关的其他信息或其任何组合可以通过该呼叫从一个模块传递到另一个模块。

公开(公告)号：US07116770B1

公开(公告)日：2006-10-03

申请号：US09382553

申请日：1999-08-25

Applicant: Thanh Tran ,  Hung B. Nguyen ,  Frederick Kull

Inventor： Thanh Tran ,  Hung B. Nguyen ,  Frederick Kull

IPC: H04M3/42 ,  H04M1/64

CPC classification number: H04M3/2254 ,  H04M3/42314 ,  H04M3/533 ,  H04M2201/42 ,  H04M2201/54

Abstract: A communication network and an associated network manager server according to the invention includes one or more instances of a first object type and one or more instances of a second object type. The first object type is associated with a first product of the communication network such as a PBX and the second object type is associated with a second product of the network such as a phone mail product. The network includes a first local module for configuring each instance of the first object type and a second local module for configuring each instance of the second object type. A network management server of the network includes a product specific coordinator. The product specific coordinator includes means for coordinating configuration activities among each instance of the first object type via the first local module and means for coordinating configuration activities among each instance of the second object type via the second local module. The network further includes a network coordinator adapted for configuring each instance of a network object, such as a person object that includes a PBX component and a phone mail component. The network object includes a first component associated with the first object type and a second component associated with the second object type. The communication network further includes a network management client that includes a graphical user interface adapted for enabling a user to invoke the network management server.

Abstract translation: 根据本发明的通信网络和相关联的网络管理器服务器包括第一对象类型和第二对象类型的一个或多个实例的一个或多个实例。 第一对象类型与诸如PBX的通信网络的第一产品相关联，并且第二对象类型与诸如电话邮件产品的网络的第二产品相关联。 该网络包括用于配置第一对象类型的每个实例的第一本地模块和用于配置第二对象类型的每个实例的第二本地模块。 网络的网络管理服务器包括产品特定协调器。 产品特定协调器包括用于经由第一本地模块协调第一对象类型的每个实例之间的配置活动的装置和用于经由第二本地模块协调第二对象类型的每个实例之间的配置活动的装置。 网络还包括适于配置网络对象的每个实例的网络协调器，诸如包括PBX组件和电话邮件组件的人物对象。 网络对象包括与第一对象类型相关联的第一组件和与第二对象类型相关联的第二组件。 通信网络还包括网络管理客户端，其包括适于使得用户能够调用网络管理服务器的图形用户界面。

公开(公告)号：US20040059701A1

公开(公告)日：2004-03-25

申请号：US10251095

申请日：2002-09-20

Inventor： Sergey Fedorov

IPC: G06F007/00

CPC classification number: H04M3/5183 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5238 ,  H04M2201/54

Abstract: A data aggregation and reporting system for integrating aspects of real-time metrics content and historical database reporting has a system framework including at least a framework core, a reporting layer, a business translation layer, and a metrics engine, a real-time client application for synchronizing propagation of the real-time metrics, and a reporting database for storing historical data and serving data upon request. The system is characterized in that the system integrates historical data return with deliverable real-time metrics through synthesizing relationships in an object oriented fashion between entities involved in an interaction chain of transactions.

Abstract translation: 用于集成实时度量内容和历史数据库报告的方面的数据聚合和报告系统具有至少包括框架核心，报告层，业务翻译层和度量引擎的系统框架，实时客户端应用 用于同步实时度量的传播，以及用于存储历史数据和根据请求提供数据的报告数据库。 该系统的特征在于，该系统通过以参与事务交互链的实体之间的面向对象的方式合成关系来将历史数据返回与可交付的实时度量相结合。

公开(公告)号：US06601113B1

公开(公告)日：2003-07-29

申请号：US09093073

申请日：1998-06-08

Applicant: Jari Tapani Koistinen ,  Einar Wennmyr ,  Eui Suk Chung

Inventor： Jari Tapani Koistinen ,  Einar Wennmyr ,  Eui Suk Chung

IPC: G06F940

CPC classification number: H04M3/42 ,  H04M2201/54 ,  H04Q3/0029 ,  H04Q2213/13502 ,  H04Q2213/13503 ,  H04Q2213/13535

Abstract: An object oriented system platform for a telecommunication system that provides subscriber services includes an upper layer containing applications in the form of base and supplementary functions providing base and supplementary services. This layer is implemented with base objects and extension objects. The base objects are object types implementing functions which may need extension in the future, each object type being designed for a particular task which can be performed with a minimum of coordination with other base objects. The extension objects are object types implementing extension functions which form extensions to the base functions and make it possible to add new services and modify and extend existing services without changing the software of a system that has already been implemented and supplied.

Abstract translation: 提供订户服务的电信系统的面向对象的系统平台包括上层，其包含提供基本和补充服务的基本和补充功能形式的应用。 该层使用基础对象和扩展对象实现。 基本对象是实现将来可能需要扩展的功能的对象类型，每个对象类型被设计用于可以以与其他基础对象的最小协调来执行的特定任务。 扩展对象是实现扩展功能的对象类型，其形成基本功能的扩展，并且可以添加新的服务并修改和扩展现有服务，而不改变已经被实现和提供的系统的软件。

公开(公告)号：US06529729B1

公开(公告)日：2003-03-04

申请号：US09707687

申请日：2000-11-07

Applicant: Paiman Nodoushani ,  David Brukman

Inventor： Paiman Nodoushani ,  David Brukman

IPC: H04M300

CPC classification number: H04W8/265 ,  H04M3/42 ,  H04M3/42144 ,  H04M7/06 ,  H04M2201/54 ,  H04M2207/18

Abstract: An object-oriented over-the-air service provisioning (OTASP) computer program is disclosed. The OTASP program is implemented in a client-server architecture, wherein a plurality of client programs operating on client platforms in a customer service centers, optionally in diverse geographical locations, communicate with the OTASP computer program. The OTASP computer program communicates with one or more mobile switching centers (MSC's) to process requests from the client programs and to request communication with mobile telephones using an over-the-air interface, in order to accomplish over-the-air service provisioning.

Abstract translation: 公开了面向对象的空中服务提供（OTASP）计算机程序。 OTASP程序以客户端 - 服务器架构实现，其中在客户服务中心（可选地在不同的地理位置）中的客户端平台上操作的多个客户端程序与OTASP计算机程序通信。 OTASP计算机程序与一个或多个移动交换中心（MSC）通信以处理来自客户端程序的请求，并且使用空中接口请求与移动电话的通信，以便实现空中服务提供。

公开(公告)号：US06425005B1

公开(公告)日：2002-07-23

申请号：US09420654

申请日：1999-10-19

Applicant: Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

Inventor： Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

IPC: G06F1300

CPC classification number: H04M15/90 ,  H04M3/2263 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037 ,  H04Q3/0058

Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system comprising a first processing tier comprising one or more local execution environments located at a node, each execution environment including a mechanism for instantiating one or more service objects capable of performing event services at a first local execution environment, and, for generating status information relating to executing service objects; and, a second processing tier associated with a service node and including a system processor for tracking status and availability of service objects and local execution environments. Upon receipt of service requests, the system processor communicates with the first processing tier for receiving the status information and initiating service object instantiation in the one or more local execution environments in the first processing tier at the node based upon the status and availability information of the requested service object.

公开(公告)号：US6144849A

公开(公告)日：2000-11-07

申请号：US28071

申请日：1998-02-23

Applicant: Paiman Nodoushani ,  David Brukman

Inventor： Paiman Nodoushani ,  David Brukman

IPC: H04M3/42 ,  H04M7/06 ,  H04W8/26 ,  H04M3/00 ,  H04Q7/24

CPC classification number: H04W8/265 ,  H04M3/42 ,  H04M2201/54 ,  H04M2207/18 ,  H04M3/42144 ,  H04M7/06

Abstract: An object-oriented over-the-air service provisioning (OTASP) computer program is disclosed. The OTASP program is implemented in a client-server architecture, wherein a plurality of client programs operating, on client platforms in a customer service centers, optionally in diverse geographical locations, communicate with the OTASP computer program. The OTASP computer program communicates with one or more mobile switching centers (MSC's) to process requests from the client programs and to request communication with mobile telephones using an over-the-air interface, in order to accomplish over-the-air service provisioning.

Abstract translation: 公开了面向对象的空中服务提供（OTASP）计算机程序。 OTASP程序以客户机 - 服务器架构实现，其中在客户服务中心的客户端平台上操作的多个客户程序可选地在不同的地理位置中与OTASP计算机程序通信。 OTASP计算机程序与一个或多个移动交换中心（MSC）通信以处理来自客户端程序的请求，并且使用空中接口请求与移动电话的通信，以便实现空中服务提供。

公开(公告)号：US09723143B2

公开(公告)日：2017-08-01

申请号：US15041204

申请日：2016-02-11

Applicant: SHANGHAI CHULE (COOTEK) INFORMATION TECHNOLOGY CO. LTD.

Inventor： Jialiang Wang ,  Kan Zhang ,  Yang Zhao ,  Haichao Xie

IPC: H04M3/48 ,  H04M3/493 ,  H04M3/44 ,  H04W4/16 ,  H04M1/2745 ,  H04W4/02

CPC classification number: H04M3/4931 ,  H04M1/274508 ,  H04M1/27455 ,  H04M1/274558 ,  H04M1/274583 ,  H04M3/44 ,  H04M2201/54 ,  H04M2242/15 ,  H04M2242/22 ,  H04M2250/60 ,  H04M2250/70 ,  H04W4/022 ,  H04W4/023 ,  H04W4/16

Abstract: Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.