Abstract:
A method and system are disclosed for intelligently notifying first parties via automated telephone calls regarding an absence by second parties at an event with minimal burden on a third party who manages attendance issues for the event. In a preferred embodiment, the event is a school session, the second parties are students who are supposed to attend the school session, the first parties are guardians for the students, and the third party is a school employee who handles attendance issues. Differentiated notifications are provided to first parties based on whether the first parties receive the notifications in person or in absentia. The first parties are also provided with opportunities for responding to the notifications while avoiding direct interactions with the third party.
Abstract:
Method, system, and computer program product for building a voice prompt menu for a collection of portlets by acquiring a list of portlets, building a voice menu comprising voice menu items to activate each of the portlets, acquiring a portlet profile containing customization information, and adapting the voice menu using the customization information in the portlet profile. The web portlet may define custom characteristics for consideration by the voice aggregator, for instance, in the positions for its menu items in the hierarchy of the voice portal menu.
Abstract translation:方法,系统和计算机程序产品,用于通过获取Portlet列表来构建用于Portlet集合的语音提示菜单,构建包括语音菜单项的语音菜单以激活每个Portlet,获取包含定制信息的Portlet简档,以及 使用portlet配置文件中的自定义信息调整语音菜单。 web portlet可以定义用于由语音聚合器考虑的自定义特征,例如,在语音门户菜单的层次结构中的菜单项的位置。
Abstract:
A system for analyzing natural language spoken through a voice recognition system comprising: a language separator for separating a natural language expression into multiple word segments; and a grammar module for creating XML-based description sets or binary sets using word segments as input. In a preferred embodiment, the word segments are further processed as class objects and then organized according to original spoken order and wherein content fields are created to contain the class objects for comparison during voice interaction using the voice recognition system.
Abstract:
A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.
Abstract:
Techniques for providing network services at an audio interface unit includes receiving first data and second data. The first data indicates a first set of one or more contents for presentation to a user. The second data indicates a second set of zero or more contents for presentation to the user. An audio stream is generated based on the first data and the second data. Presentation is initiated of the audio stream at a speaker in an audio device of the user.
Abstract:
A method and systems to access information related to items printed on publications by voice commands generated by a user through a telephone. To access additional information, the user dials on a telephone the Interactive Voice Response (IVR) service identifier and the publication identifier. A publication link table is associated to the publication identifier and provides a list of the item names on the selected publication. The IVR recognizes the name of the item pronounced by the user and determines the address associated to this name. The proxy server accesses the information located at this address and forwards it to the IVR wherein it is converted by a text-to-speech for the user's telephone.
Abstract:
A communication device and method are provided for audibly outputting a received text message to a user, the text message being received from a sender. A text message to present audibly is received. An output voice to present the text message is retrieved, wherein the output voice is synthesized using predefined voice characteristic information to represent the sender's voice. The output voice is used to audibly present the text message to the user.
Abstract:
A system and method for telephone service technicians to retrieve telephone line assignment information, including receiving a telephone call from a telephone service technician. A telephone number assigned to a customer of a communications carrier may be received, where the telephone number is associated with a telephone operating on a wired communications network, such as the public switched telephone network (PSTN). Telephone line assignment information may be requested, where the telephone line assignment information includes cable and line pair information. The telephone line assignment information may be converted into speech synthesized audible signals and communicated to the telephone service technician during the telephone call. The conversion of the telephone line assignment information may be performed by an interactive voice response system.
Abstract:
In one embodiment, a method can include: (i) receiving a new contact in a contact center, where the new contact includes an expressed need; (ii) forming a resource set in response to the expressed need of the new contact, where the resource set includes one or more prospective resources; and (iii) sending a broadcast message to each of the prospective resources in the resource set.
Abstract:
A communication device and method are provided for audibly outputting a received text message to a user, the text message being received from a sender. A text message to present audibly is received. An output voice to present the text message is retrieved, wherein the output voice is synthesized using predefined voice characteristic information to represent the sender's voice. The output voice is used to audibly present the text message to the user.