公开(公告)号：US20170126872A1

公开(公告)日：2017-05-04

申请号：US15337471

申请日：2016-10-28

Applicant: Samsung Electronics Co., Ltd.

Inventor： Soonhyun CHA ,  Sunmin HWANG

IPC: H04M1/2745 ,  H04W8/18 ,  H04M3/42

CPC classification number: H04M1/274508 ,  H04M1/274516 ,  H04M1/274558 ,  H04M3/42059 ,  H04M3/4931 ,  H04M2201/22 ,  H04M2203/554 ,  H04W8/183

Abstract: An electronic device having a call handling function and operation method therefor are provided. The electronic device may include a display, a memory configured to store first contact information of a counterpart, a transceiver, and at least one processor. The at least one processor may be configured to control for sending a request for first contact information of the counterpart through the transceiver to an external electronic device in response to a user request, receiving second contact information of the counterpart through the transceiver from the external electronic device, and presenting the first contact information and second contact information on the display.

公开(公告)号：US09641684B1

公开(公告)日：2017-05-02

申请号：US15388471

申请日：2016-12-22

Applicant: Contact Solutions, LLC

Inventor： Michael Hibbard ,  James J. Dellostritto

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/51 ,  H04L29/06

CPC classification number: H04M3/523 ,  H04L65/1083 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/52 ,  H04M2201/22 ,  H04M2203/404 ,  H04M2203/551 ,  H04M2203/558

Abstract: A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.

公开(公告)号：US09641576B2

公开(公告)日：2017-05-02

申请号：US14580866

申请日：2014-12-23

Applicant: Amazon Technologies, Inc.

Inventor： Christopher LaFata ,  Michael Klingbeil ,  Adam Marks ,  Carlin Wiegner

IPC: H04M3/42 ,  H04L29/06 ,  H04L29/08 ,  H04N7/15 ,  H04M3/56 ,  H04N5/04

CPC classification number: H04L65/403 ,  H04L65/4038 ,  H04L67/10 ,  H04M3/56 ,  H04M3/568 ,  H04M2201/22 ,  H04M2203/5072 ,  H04M2242/14 ,  H04N5/04 ,  H04N7/152

Abstract: A cloud-based video/audio conferencing system and method performs locale based aggregation of a full duplex media stream to organize multiple connections to a conference call that originate from the same physical location or a shared locale. The cloud-based video/audio conferencing system performs synchronization of the microphone and speaker audio signals of the same-locale connections. In this manner, a conference call may be held with multiple user devices making connections from the same physical location. User experience is enhanced by allowing each user in the same location to use his/her own individual devices to connect to the same conference call.

公开(公告)号：US09601117B1

公开(公告)日：2017-03-21

申请号：US13307193

申请日：2011-11-30

Applicant: Mark J. Pettay ,  Hendryanto Rilantono ,  Myron P. Sojka

Inventor： Mark J. Pettay ,  Hendryanto Rilantono ,  Myron P. Sojka

IPC: G10L15/00 ,  G10L15/26

CPC classification number: H04M3/567 ,  G06F3/0481 ,  G06F17/24 ,  G10L15/26 ,  G10L15/265 ,  G10L21/0272 ,  H04L65/4007 ,  H04M3/42221 ,  H04M7/0027 ,  H04M2201/22 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2203/303

Abstract: A method and apparatus of sharing documents during a conference call data is disclosed. One example method may include initiating a document sharing operation during a conference call conducted between at least two participants communicating during the conference call. The method may also include transferring the document from one of the two participants to another of the two participants, and recording at least one action performed to the document by the participants during the conference call.

公开(公告)号：US09554257B2

公开(公告)日：2017-01-24

申请号：US14392216

申请日：2015-07-03

Applicant: BOE TECHNOLOGY GROUP CO., LTD. ,  BEIJING BOE OPTOELECTRONICS TECHNOLOGY CO., LTD.

Inventor： Jiaheng Wang ,  Feng Bai ,  Jiuxia Yang

IPC: H04W4/16

CPC classification number: H04W4/16 ,  H04M3/42263 ,  H04M3/54 ,  H04M2201/22 ,  H04M2203/1091 ,  H04M2203/2094 ,  H04W4/021

Abstract: An automatic call synchronization system and method, in which a mobile terminal (101) transmits, when receiving an incoming calling signal and determining that an automatic call synchronization function is turn on, to a wireless signal transponder (104) a call synchronization request carrying the identification information of the mobile terminal (101) and the call information; the pattern recognizer (103), which is connected with the wireless signal transponder (104), authenticates the mobile terminal (101) according to the identification information of the mobile terminal (101), and transmits to a fixed terminal (102) a call access request carrying the identification information of the mobile terminal (101) and the call information through the wireless signal transponder (104) after the authentication is successful; the fixed terminal (102) calls the user of the mobile terminal (101) according to the identification information and the call information, and transmits, when the call is answered by the user using the fixed terminal (102), to the wireless signal transponder (104) a call access response and implements the conversation through a fixed phone operation network matched with the fixed terminal (102). In this way, the call charge may be saved, and automatically performing the call synchronization has flexibility and convenience, thus bringing convenience to the user.

Abstract translation: 一种自动呼叫同步系统和方法，其中移动终端（101）在接收到呼入信号并确定自动呼叫同步功能被接通时向无线信号转发器（104）发送携带 移动终端（101）的识别信息和呼叫信息; 与无线信号转发器（104）连接的模式识别器（103）根据移动终端（101）的识别信息认证移动终端（101），并向固定终端（102）发送呼叫 认证成功后通过无线信号转发器（104）携带移动终端（101）的识别信息和呼叫信息的接入请求; 固定终端（102）根据识别信息和呼叫信息呼叫移动终端（101）的用户，并且当用户使用固定终端（102）应答呼叫时，向无线信号转发器 （104）呼叫接入响应，并通过与固定终端（102）匹配的固定电话操作网络来实现对话。 以这种方式，可以保存呼叫费用，并且自动执行呼叫同步具有灵活性和方便性，从而为用户带来便利。

公开(公告)号：US20160156874A1

公开(公告)日：2016-06-02

申请号：US14953085

申请日：2015-11-27

Applicant: Myndbee Inc.

Inventor： Mahesh Rajagopalan ,  Amarendra Sahu ,  Jitendra Jagadev ,  Vishwakarma Desai ,  Rajesh Srivathsa

IPC: H04N7/14 ,  G06T11/60 ,  H04L29/08

CPC classification number: G06T11/60 ,  G06Q10/101 ,  H04L67/04 ,  H04L67/104 ,  H04L67/1095 ,  H04L67/125 ,  H04L67/141 ,  H04L67/146 ,  H04M3/5307 ,  H04M3/567 ,  H04M2201/22 ,  H04N7/147

Abstract: The method and system make it possible for devices that may not be co-located to capture information such as images, videos, text, audio, speech, location, etc. and create a composite image therefrom. The method and system includes a session initiated by one of the devices to other devices through a central server and/or by peer-to-peer network to synchronize the capture of information across all the devices. The method and system makes it possible to either synchronize the capture of information at each device or allow for preset time differences when each device captures information or allow for such time differences to be random or otherwise uncontrolled.

Abstract translation: 该方法和系统使得可能不共处的设备可以捕获诸如图像，视频，文本，音频，语音，位置等的信息，并从其创建合成图像。 该方法和系统包括由其中一个设备通过中央服务器和/或对等网络发起到其他设备的会话，以同步所有设备上的信息捕获。 该方法和系统使得可以在每个设备处同步捕获信息或允许每个设备捕获信息或允许这样的时间差为随机或不受控制的预设时间差。

公开(公告)号：US09258337B2

公开(公告)日：2016-02-09

申请号：US12344473

申请日：2008-12-27

Applicant: Arn Hyndman

Inventor： Arn Hyndman

IPC: G06F3/048 ,  H04L29/06 ,  H04M3/42

CPC classification number: H04L65/4015 ,  H04L67/38 ,  H04M3/42221 ,  H04M2201/22 ,  H04M2203/301

Abstract: A virtual environment server records and broadcasts a Uniform Resource Locator (URL), browser state information, and optionally clipping parameters, that are to be associated with a three dimensional (3D) surface in a virtual environment. When a user's Avatar encounters the 3D surface in the virtual environment, the client obtains the URL and browser state information, and obtains the web content using a standard web browser. The web content is stored into an off-screen buffer. The content from the off-screen buffer is then rendered locally as a texture map onto the 3D surface of the virtual environment. Whenever one of the users interacts with the web content, a new URL and new browser state information is used to obtain the updated web content in the same way. The new URL and new browser state information is also passed from the client to the server, so that the server may update the URL and new browser state information in each of the other clients associated with each of the other users.

Abstract translation: 虚拟环境服务器在虚拟环境中记录和广播要与三维（3D）表面相关联的统一资源定位符（URL），浏览器状态信息和可选的剪切参数。 当用户的头像在虚拟环境中遇到3D表面时，客户端获取URL和浏览器状态信息，并使用标准Web浏览器获取Web内容。 网页内容存储在屏幕外缓冲区中。 然后，来自屏幕外缓冲器的内容在本地被渲染为虚拟环境的3D表面上的纹理贴图。 每当一个用户与网页内容进行交互时，都会使用新的URL和新的浏览器状态信息来以相同的方式获取更新的Web内容。 新的URL和新的浏览器状态信息也从客户端传递到服务器，使得服务器可以更新与每个其他用户相关联的每个其他客户端中的URL和新的浏览器状态信息。

公开(公告)号：US20160028789A1

公开(公告)日：2016-01-28

申请号：US14635382

申请日：2015-03-02

Applicant: FUJI XEROX CO., LTD.

Inventor： Kohshiro INOMATA ,  Tetsuo FUKASAWA

IPC: H04L29/06 ,  H04M3/56

CPC classification number: H04M3/567 ,  H04L65/4038 ,  H04M7/0027 ,  H04M2201/22 ,  H04M2201/38

Abstract: A non-transitory computer readable medium stores a program causing a computer to execute a process for allowing at least part of display content of a second terminal apparatus included in multiple terminal apparatuses to be displayed on at least a portion of a display screen of a first terminal apparatus included in the multiple terminal apparatuses in such a manner that the first terminal apparatus is in a synchronous state. The process includes acquiring first operation content indicating content of an operation performed by a first user on the first terminal apparatus; and modifying, in a case where the first operation content indicates content of an operation of modifying display content displayed on the first terminal apparatus in synchronization with the second terminal apparatus and indicates content of a predetermined operation, the display content displayed on the first terminal apparatus to display content corresponding to the first operation content.

Abstract translation: 非暂时性计算机可读介质存储使计算机执行允许在多个终端装置中包括的第二终端装置的至少一部分显示内容被显示在第一个的显示屏幕的至少一部分上的程序的程序 终端装置以第一终端装置处于同步状态的方式包括在多个终端装置中。 该处理包括：获得指示第一用户对第一终端装置执行的操作的内容的第一操作内容; 并且在第一操作内容指示与第二终端装置同步地修改显示在第一终端装置上的显示内容的操作的内容并指示预定操作的内容的情况下，修改显示在第一终端设备上的显示内容 以显示与第一操作内容相对应的内容。

公开(公告)号：US09225938B2

公开(公告)日：2015-12-29

申请号：US14126802

申请日：2012-06-06

Applicant: David John Gwilt ,  Alexander Edward Nancekievill

Inventor： David John Gwilt ,  Alexander Edward Nancekievill

IPC: H04N7/15 ,  H04M7/00 ,  H04N7/14 ,  H04M3/56

CPC classification number: H04N7/15 ,  H04M3/567 ,  H04M3/568 ,  H04M7/0027 ,  H04M7/0039 ,  H04M2201/22 ,  H04M2201/50 ,  H04N7/147

Abstract: We describe a system for automatic setup of an audio/computer teleconference. The system comprises node units each having a phone connection, a telephone network connection, at least one computer network connection; and a system control server. The node unit comprises code to: transmit an outgoing audio announce message into a potential conference call via said telephone network audio connection, identifying the node unit; receive via the network audio connection an incoming audio announce message from a conference call to which the node unit is already connected; determine from the incoming message, an identifier for a remote node unit connecting to the conference call; and transmit to the server, via the computer network, identifiers for the local and remote node units. The server comprises code to: receive the node unit identifiers and provide computer equipment connection data to computer equipment at node.

Abstract translation: 我们描述一个自动设置音频/电脑电话会议的系统。 该系统包括各自具有电话连接，电话网络连接，至少一个计算机网络连接的节点单元; 和系统控制服务器。 节点单元包括用于经由所述电话网络音频连接将出局音频通告消息发送到潜在电话会议的代码，识别节点单元; 通过网络音频连接接收来自节点单元已经连接到的电话会议的传入音频通知消息; 从传入消息中确定连接到电话会议的远程节点单元的标识符; 并通过计算机网络向服务器发送本地和远程节点单元的标识符。 服务器包括以下代码：接收节点单元标识符，并向节点处的计算机设备提供计算机设备连接数据。

公开(公告)号：US09191507B2

公开(公告)日：2015-11-17

申请号：US14142858

申请日：2013-12-29

Applicant: Aleksandra Kosatka-Pioro

Inventor： Aleksandra Kosatka-Pioro ,  Krzysztof Pioro

IPC: H04M3/48 ,  H04M3/42

CPC classification number: H04M3/48 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M2201/22

Abstract: A method for network initiated redial comprising the steps of receiving, at a network subsystem, from a first mobile device a request to establish a first call with a second mobile device at a time T0; notifying the first mobile device about an unsuccessful attempt of establishing the first call with the second mobile device; the method further comprises the step of registering, at the network subsystem, an unsuccessful first call attempt between the first mobile device and the second mobile device at a time T0; receiving, at a network subsystem, from the second mobile device a request to establish a second call with the first mobile device at a time T3; notifying the second mobile device about an unsuccessful attempt of establishing a second call with the first mobile device; registering, at the network subsystem, an unsuccessful second call attempt between the second mobile device and the first mobile device at a time T3; verifying whether there occurred a simultaneous or substantially simultaneous calls situation between the first call and the second call; establishing a network initiated call between the first mobile device and the second mobile device when there occurred a simultaneous or substantially simultaneous calls situation between the first call and the second call.

Abstract translation: 一种用于网络发起的重拨的方法，包括以下步骤：在网络子系统处从第一移动设备接收在时间T0与第二移动设备建立第一呼叫的请求; 通知第一移动设备关于与第二移动设备建立第一呼叫的不成功的尝试; 所述方法还包括在时间T0在所述网络子系统登记所述第一移动设备与所述第二移动设备之间的不成功的第一呼叫尝试的步骤; 在网络子系统处从第二移动设备接收在时间T3与第一移动设备建立第二呼叫的请求; 通知第二移动设备关于与第一移动设备建立第二呼叫的不成功的尝试; 在时间T3，在所述网络子系统处注册第二移动设备与第一移动设备之间的不成功的第二呼叫尝试; 验证在第一呼叫和第二呼叫之间是否发生同时或基本上同时的呼叫情况; 当在第一呼叫和第二呼叫之间发生同时或基本上同时的呼叫情况时，在第一移动设备和第二移动设备之间建立网络发起的呼叫。