公开(公告)号：US20190238679A1

公开(公告)日：2019-08-01

申请号：US16379381

申请日：2019-04-09

Applicant: ULTRATEC, INC.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy Vitek

IPC: H04M3/42 ,  H04M1/247 ,  G06F3/16 ,  H04L29/08 ,  H04M1/2745 ,  H04R25/00

CPC classification number: H04M3/42391 ,  G06F3/165 ,  H04L67/02 ,  H04M1/2475 ,  H04M1/274516 ,  H04M3/42161 ,  H04M2201/14 ,  H04M2201/22 ,  H04R25/505 ,  H04R25/558

Abstract: A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.

公开(公告)号：US20190220789A1

公开(公告)日：2019-07-18

申请号：US16366018

申请日：2019-03-27

Applicant: Capital One Services, LLC

Inventor： Anthony Paul Reynolds ,  Daniel J. Welker

IPC: G06Q10/06 ,  H04M3/42

CPC classification number: G06Q10/06311 ,  H04M3/42374 ,  H04M2201/14 ,  H04M2201/22 ,  H04M2203/2072

Abstract: Systems and methods for developing and utilizing a contactability profile are disclosed. Contact information may be managed by receiving activity data associated with an entity, processing the received activity data, generating at least one contactability profile associated with the entity based upon a result of the processing, and storing the generated contactability profile.

公开(公告)号：US09852617B2

公开(公告)日：2017-12-26

申请号：US14917654

申请日：2014-11-13

Applicant: New Focus Lighting & Power Technology (Shanghai) Co., Ltd

Inventor： Shiquan Gong ,  Jianxing Zhang

IPC: H02J3/40 ,  G08C19/00 ,  H02M7/44 ,  H05K7/20

CPC classification number: G08C19/00 ,  H02M7/44 ,  H04M2201/22 ,  H05K7/20909

Abstract: The present invention relates to an inverter device. Regard to the problem in the traditional convert device that the user is difficult to obtain the information shown on the display panel in time; the state of the inverter can not be switched remotely after the user leaves; discharging or early switching-off caused by missing battery information; and the draught fan can only be at the state of ‘full-speed-start’ or switch-off, the invention provides an inverter device, it is configured with an extensible flexible wire to fix the display panel of the inverter to the place the user wants to for getting the information of the inverter in time; by virtue of wireless transmission, user can control the state of the inverter remotely; by adding a test module to the inverter device, it avoids the waste of electricity which is caused by the discharging of the battery-to-convert and switching off.

公开(公告)号：US20170272577A1

公开(公告)日：2017-09-21

申请号：US15528563

申请日：2015-08-14

Applicant: ZTE Corporation

Inventor： Hao DONG ,  Ping LU

IPC: H04M3/54 ,  H04M3/523 ,  H04M7/00 ,  G06F17/30 ,  H04W88/02

CPC classification number: H04M3/54 ,  G06F16/182 ,  H04L29/08 ,  H04L65/1089 ,  H04L65/4007 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5232 ,  H04M7/0015 ,  H04M7/1295 ,  H04M19/04 ,  H04M2201/22 ,  H04M2207/18 ,  H04M2207/206 ,  H04W88/027

Abstract: Provided are methods, apparatuses and a system for synchronizing call media and content. In a process of playing call media to a user and displaying content associated with the call media, a terminal acquires new call media from a call media server and acquires, after querying a synchronization server for content information corresponding to the new call media, content associated with the new call media from a content server, respectively, in response to a user operation. The terminal plays the new call media to the user, and displays the content associated with the new call media simultaneously.

公开(公告)号：US20170192735A1

公开(公告)日：2017-07-06

申请号：US15394200

申请日：2016-12-29

Applicant: CallVU Ltd.

Inventor： Ori FARAN ,  Doron ROTSZTEIN

IPC: G06F3/14 ,  H04M3/51 ,  H04L29/06

CPC classification number: G06F3/1454 ,  G09G2370/022 ,  H04L65/1069 ,  H04L65/4007 ,  H04L65/4015 ,  H04L65/403 ,  H04M3/5183 ,  H04M7/0036 ,  H04M2201/22

Abstract: A synchronized display server and a method for providing synchronized displays. The synchronized display server includes a processing circuity; and a memory, the memory containing instructions that configure the synchronized display server to: establish a first data session with a user device and a second data session with a contact center representative device; obtain display data to be displayed on the user device, wherein the display data is communicated over the second data session; obtain communication data related to communications between the user device and a contact center associated with the contact center representative device, wherein the display data is communicated over the first data session; generate, based on the obtained display data and communication data, a synchronized display; and send, via the first data session and the second data session, wherein each of the user device and the contact center representative device displays the sent synchronized display.

公开(公告)号：US09628627B2

公开(公告)日：2017-04-18

申请号：US14590287

申请日：2015-01-06

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Venson M. Shaw

IPC: H04M11/00 ,  H04M3/533 ,  H04M3/42

CPC classification number: H04M3/53333 ,  H04M3/42 ,  H04M11/00 ,  H04M2201/22 ,  H04M2203/253

Abstract: A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual voice mail notification to at least three devices, receiving an action command from one of the three devices and updating the state machine responsive to the receiving step.

公开(公告)号：US20170104876A1

公开(公告)日：2017-04-13

申请号：US15388471

申请日：2016-12-22

Applicant: Contact Solutions, LLC

Inventor： Michael HIBBARD ,  James J. DELLOSTRITTO

IPC: H04M3/523 ,  H04L29/06 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04L65/1083 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/52 ,  H04M2201/22 ,  H04M2203/404 ,  H04M2203/551 ,  H04M2203/558

Abstract: A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.

公开(公告)号：US20160357749A1

公开(公告)日：2016-12-08

申请号：US14730708

申请日：2015-06-04

Applicant: International Business Machines Corporation

Inventor： Si Bin Fan ,  Peng Hui Jiang ,  Hua Wang ,  Jia Zou

IPC: G06F17/30

CPC classification number: G06Q10/10 ,  H04M3/42221 ,  H04M2201/22 ,  H04M2203/301

Abstract: Embodiments of the present invention provide systems, methods, and program products for associating keywords from communication content with communication participants. Embodiments of the present invention can be used to associate communication metadata based, at least in part on one or more keywords extracted from communication content. Embodiments of the present invention can be used to improve message communications by identifying participants, not known to a user, by some other identifier (such as a keyword) based, at least in part, on communication content.

Abstract translation: 本发明的实施例提供用于将来自通信内容的关键词与通信参与者相关联的系统，方法和程序产品。 至少部分地基于从通信内容中提取的一个或多个关键字，本发明的实施例可用于关联通信元数据。 本发明的实施例可以用于至少部分地基于通信内容的一些其他标识符（诸如关键字）来识别用户不知道的参与者来改善消息通信。

公开(公告)号：US20160266732A1

公开(公告)日：2016-09-15

申请号：US15063934

申请日：2016-03-08

Applicant: Yoshikazu GYOBU

Inventor： Yoshikazu GYOBU

IPC: G06F3/0481 ,  H04N7/15 ,  H04L29/06

CPC classification number: H04L65/403 ,  H04L65/1069 ,  H04L65/1089 ,  H04L65/4015 ,  H04L65/601 ,  H04M3/567 ,  H04M7/0027 ,  H04M2201/22 ,  H04M2203/554 ,  H04N7/15

Abstract: A transmission system includes a first information processing apparatus and a second information processing apparatus. The first information processing apparatus includes: a material transmitter that uploads material data to a third information processing apparatus; an operation acquiring unit that acquires an operation by a user and outputs operation information indicating the acquired operation; and a transmission side controller that causes a transmission side display unit to display the material data and changes how the material data is displayed in accordance with the operation by the user. The second information processing apparatus includes: a material receiver that downloads the material data from the third information processing apparatus; and a reception side controller that causes a reception side display unit to display the downloaded material data and changes how the material data is displayed in accordance with the operation information acquired by the first information processing apparatus.

Abstract translation: 传输系统包括第一信息处理设备和第二信息处理设备。 第一信息处理装置包括：材料发送器，其将材料数据上传到第三信息处理装置; 操作获取单元，其获取用户的操作并输出指示获取的操作的操作信息; 以及发送侧控制器，其使得发送侧显示单元根据用户的操作显示材料数据并改变材料数据的显示方式。 第二信息处理设备包括：从第三信息处理设备下载材料数据的素材接收器; 以及接收侧控制器，其使接收侧显示单元根据由第一信息处理设备获取的操作信息显示下载的素材数据并改变材料数据的显示方式。

公开(公告)号：US20150350449A1

公开(公告)日：2015-12-03

申请号：US14822629

申请日：2015-08-10

Applicant: VONAGE NETWORK, LLC

Inventor： Tzahi EFRATI ,  Gavin MACOMBER ,  Anthony RUSSO

IPC: H04M3/56 ,  H04L29/06

CPC classification number: H04M3/56 ,  H04L65/1069 ,  H04L65/1096 ,  H04L65/80 ,  H04M3/42 ,  H04M3/48 ,  H04M2201/22

Abstract: Systems and methods performed by an IP telephony system are designed to determine when two parties to a recently terminated telephony communication are simultaneously calling each other in an attempt to re-establish a telephony communication. When the IP telephony system determines that this situation is occurring, the IP telephony system acts to connect the two parties, rather than have both of them see their new call setup attempt fail because the other party's telephony device is indicated to be busy.

Abstract translation: IP电话系统执行的系统和方法被设计为确定最近终止的电话通信的两方当前是否正在相互呼叫以尝试重新建立电话通信。 当IP电话系统确定发生这种情况时，IP电话系统用于连接双方，而不是让他们看到他们的新呼叫建立尝试失败，因为对方的电话设备被指示为忙。