Reusable mulitmodal application
    71.
    发明授权
    Reusable mulitmodal application 有权
    可重用多模态应用

    公开(公告)号:US08670754B2

    公开(公告)日:2014-03-11

    申请号:US13491424

    申请日:2012-06-07

    Inventor: Ewald C. Anderl

    Abstract: A method and system are disclosed herein for accepting multimodal inputs and deriving synchronized and processed information. A reusable multimodal application is provided on the mobile device. A user transmits a multimodal command to the multimodal platform via the mobile network. The one or more modes of communication that are inputted are transmitted to the multimodal platform(s) via the mobile network(s) and thereafter synchronized and processed at the multimodal platform. The synchronized and processed information is transmitted to the multimodal application. If required, the user verifies and appropriately modifies the synchronized and processed information. The verified and modified information are transferred from the multimodal application to the visual application. The final result(s) are derived by inputting the verified and modified results into the visual application.

    Abstract translation: 本文公开了一种用于接受多模式输入并导出同步和处理的信息的方法和系统。 在移动设备上提供了可重复使用的多模式应用程序。 用户通过移动网络向多模式平台发送多模态命令。 输入的一种或多种通信模式经由移动网络被发送到多模式平台,然后在多模式平台上进行同步和处理。 同步和处理的信息被传送到多模式应用程序。 如果需要,用户验证并适当地修改同步和处理的信息。 验证和修改的信息从多模式应用程序传输到视觉应用程序。 最终结果是通过将验证和修改的结果输入到视觉应用程序中得出的。

    Methods and apparatus to manage voice message system attributes
    73.
    发明授权
    Methods and apparatus to manage voice message system attributes 有权
    管理语音留言系统属性的方法和设备

    公开(公告)号:US08611865B1

    公开(公告)日:2013-12-17

    申请号:US13561925

    申请日:2012-07-30

    Abstract: Methods and apparatus to manage voice message system attributes are described. One example method includes presenting at a mobile device a user interface of changeable attributes associated with a plurality of voicemail systems; receiving a change to one or more of the changeable attributes; receiving a designation of the voicemail systems to which the change is to be applied; and sending the change from the mobile device to the designated voicemail systems.

    Abstract translation: 描述了管理语音消息系统属性的方法和设备。 一个示例性方法包括在移动设备处呈现与多个语音邮件系统相关联的可变属性的用户界面; 接收对一个或多个可变属性的更改; 接收要应用变更的语音邮件系统的指定; 并将更改从移动设备发送到指定的语音邮件系统。

    Web integrated interactive voice response
    74.
    发明授权
    Web integrated interactive voice response 有权
    网络集成交互式语音响应

    公开(公告)号:US08600018B2

    公开(公告)日:2013-12-03

    申请号:US13459397

    申请日:2012-04-30

    Abstract: Interactions with a user are coordinated upon receiving, at a networked interactive system, audible communication from a user and interacting with the user in the audible communication in accordance with an audible format menu. Whether to provide the user with a visual format menu that at least partially matches the audible format menu is determined during the audible communication. The user is provided with the visual format menu concurrent with the audible communication upon determining, based on the interaction with the user in the audible communication, to provide the user with the visual format menu. Interactions with the user are in accordance with the visual format menu.

    Abstract translation: 在联网的交互式系统中,根据听觉格式菜单,在接收到来自用户的可听见的通信并且与可听见的通信中的用户进行交互时,协调与用户的交互。 在可听通信期间确定是否向用户提供至少部分匹配可听格式菜单的视觉格式菜单。 在基于与可听见的通信中的用户的交互来确定用户提供视觉格式菜单时,向用户提供与可听见的通信并发的视觉格式菜单。 与用户的交互符合视觉格式菜单。

    Method and apparatus for presenting a user interface
    75.
    发明授权
    Method and apparatus for presenting a user interface 有权
    用于呈现用户界面的方法和装置

    公开(公告)号:US08565821B2

    公开(公告)日:2013-10-22

    申请号:US13653663

    申请日:2012-10-17

    CPC classification number: H04M7/0024 H04M2201/42

    Abstract: A system that incorporates teachings of the present disclosure may include, for example, utilizing a first communication device for identifying a user interface adaptation according to operating characteristics of a second display of a second communication device, identifying first and second user interface portions according to the user interface adaptation, presenting the first user interface portion at a first display of the first communication device, transmitting the second user interface portion to the second communication device for presentation at the second display of the second communication device, and enabling user interface navigation that includes the first and second user interface portions as a single user interface based on user inputs received at the first communication device. Other embodiments are disclosed.

    Abstract translation: 结合本公开的教导的系统可以包括例如根据第二通信设备的第二显示器的操作特性来利用第一通信设备来识别用户接口适配,根据第二通信设备识别第一和第二用户接口部分 用户界面适配,在第一通信设备的第一显示器处呈现第一用户界面部分,将第二用户界面部分发送到第二通信设备以在第二通信设备的第二显示器处呈现,并且启用包括 基于在第一通信设备处接收的用户输入,第一和第二用户界面部分作为单个用户界面。 公开了其他实施例。

    MANAGEMENT OF ACCESS TO ENTRY POINTS ON A COMMUNICATION DEVICE
    76.
    发明申请
    MANAGEMENT OF ACCESS TO ENTRY POINTS ON A COMMUNICATION DEVICE 有权
    访问通信设备入口点的管理

    公开(公告)号:US20130263015A1

    公开(公告)日:2013-10-03

    申请号:US13902272

    申请日:2013-05-24

    CPC classification number: H04L51/04 G06Q10/107 H04M1/72547 H04M2201/42

    Abstract: A system and method for managing access to entry points in a graphical user interface on a communication device are provided. The entry points are associated with services such as message services and are actuatable to invoke a content listing display for viewing content associated with a given service. One entry point provides access to a unified inbox for display of messages received or sent via a plurality of message services. Other entry points provide access to other message services or filtered views of the unified inbox. Access to the various entry points is provided via a user interface displaying one or more user interface elements, such as icons, pointing to the various entry points. Display of the elements is managed so as to hide elements pointing to potentially duplicative views.

    Abstract translation: 提供了一种用于管理对通信设备上的图形用户界面中的入口点的访问的系统和方法。 入口点与诸如消息服务的服务相关联,并且可启动以调用用于查看与给定服务相关联的内容的内容列表显示。 一个入口点提供对统一收件箱的访问,以显示经由多个消息服务接收或发送的消息。 其他入口点提供对统一收件箱的其他消息服务或过滤视图的访问。 通过显示指向各个入口点的一个或多个用户界面元素(例如图标)的用户界面来提供对各个入口点的访问。 对元素的显示进行管理,以隐藏指向潜在重复视图的元素。

    Multi-component viewing tool for contact center agents
    77.
    发明授权
    Multi-component viewing tool for contact center agents 有权
    联络中心代理商的多组件查看工具

    公开(公告)号:US08537983B1

    公开(公告)日:2013-09-17

    申请号:US13790947

    申请日:2013-03-08

    Abstract: Various embodiments of the invention provide a tool for reviewing the content of communications conducted between parties. A communication is analyzed between a first and second party to determine the words present. A set of keywords are developed that represent a subset of the words determined to be present in the communication. Occurrences of the keywords in the communication are mapped to times at which they occur. An interface is provided to a user that displays a representation of the communication comprising an identifier, such as an icon, representing a particular occurrence of a keyword with respect to a timeline. The user can search, locate and review a corresponding portion of audio containing the occurrence of the keyword. This may involve playing the corresponding portion of the audio containing the occurrence of the keyword and/or displaying the corresponding portion of a transcript of the audio portion.

    Abstract translation: 本发明的各种实施例提供了一种用于审查各方之间进行的通信的内容的工具。 在第一方和第二方之间分析通信以确定存在的词语。 开发了一组关键字,其代表确定在通信中存在的单词的子集。 通信中的关键字的出现映射到它们发生的时间。 向用户提供一个界面,该用户显示通信的表示,该通信包括表示关于时间线的关键字特定出现的标识符,诸如图标。 用户可以搜索,定位和查看包含关键字的发生的音频的对应部分。 这可能涉及播放包含关键词的发生的音频的相应部分和/或显示音频部分的录音的对应部分。

    Audio/Text Question Submission and Control in a Produced Online Event
    78.
    发明申请
    Audio/Text Question Submission and Control in a Produced Online Event 审中-公开
    音频/文本问题提交和控制在一个生产的在线事件

    公开(公告)号:US20130227434A1

    公开(公告)日:2013-08-29

    申请号:US13797388

    申请日:2013-03-12

    Abstract: Various embodiments of systems, methods, and computer programs are disclosed for managing question submissions in an online event produced by an event producer. One embodiment is a method comprising: a conferencing system establishing an audio conference between one or more speakers and a plurality of listen-only viewers; presenting an event production user interface to an event producer and a viewer user interface to the listen-only viewers, the event production user interface configured to enable the event producer to control the viewer user interface during the online event; receiving, via the viewer user interface, a text question submitted by one of the listen-only viewers for presentation to one or more speakers; and the event producer selecting the text question, via the event production user interface, for live audio presentation by the listen-only viewer via the audio conference.

    Abstract translation: 公开了系统,方法和计算机程序的各种实施例,用于管理由事件生成器生成的在线事件中的问题提交。 一个实施例是一种方法,包括:会议系统,在一个或多个说话者和多个只听观众之间建立音频会议; 向事件生成器和观看者用户界面呈现事件生成用户界面到仅监听查看者,所述事件生成用户界面被配置为使得事件生成器能够在在线事件期间控制观看者用户界面; 经由所述观看者用户界面接收由所述只听观众之一提交以呈现给一个或多个扬声器的文本问题; 并且事件制作者通过事件制作用户界面选择文本问题,以便通过音频会议由仅倾听观众观看直播音频呈现。

Patent Agency Ranking