公开(公告)号：US20120166244A1

公开(公告)日：2012-06-28

申请号：US12980152

申请日：2010-12-28

Applicant: Hemant Raj ,  Sandhya Vankamamidi ,  Sutirtha Saha ,  Prabhat Kumar Pandey ,  Manish Arora ,  Devansh Dikshit ,  Subramanian Janardanan ,  Nitin Mukhija ,  Suhas H. Deshmukh ,  Ramesh Prasad Pandey ,  Vishal Srivastav ,  Priyesh Suman ,  Steven H. Kaplan

Inventor： Hemant Raj ,  Sandhya Vankamamidi ,  Sutirtha Saha ,  Prabhat Kumar Pandey ,  Manish Arora ,  Devansh Dikshit ,  Subramanian Janardanan ,  Nitin Mukhija ,  Suhas H. Deshmukh ,  Ramesh Prasad Pandey ,  Vishal Srivastav ,  Priyesh Suman ,  Steven H. Kaplan

IPC: G06Q10/00

CPC classification number: G06Q10/06311 ,  G06Q30/016

Abstract: Not-started CRM dialogs are described to facilitate dialog management in a cooperative manner between a CRM system and a client. A workflow defining a set of actions to complete for a business process can trigger a dialog in a “not-started” state and assign the dialog to a particular user. Pending completion of the dialog, the workflow can be paused or continue in the background to a designated stopping point. The dialog that is assigned can appear in a list of scheduled/pending tasks for the particular user and can include a link or other functionality to resume the dialog. Selection of the dialog from the task list can cause the dialog to resume to an “in-progress” state and the status of the dialog can be updated. Thereafter, the workflow can detect completion of the dialog and continue with further actions to complete the business process.

Abstract translation: 描述未启动的CRM对话框，以便在CRM系统和客户端之间以协作的方式促进对话管理。 定义要为业务流程完成的一组操作的工作流可以触发“未启动”状态的对话框，并将对话框分配给特定用户。 在完成对话之前，工作流可以在后台暂停或继续到指定的停靠点。 分配的对话框可以显示在特定用户的计划/挂起任务的列表中，并且可以包括链接或其他功能来恢复对话。 从任务列表中选择对话框可能导致对话框恢复到“进行中”状态，可以更新对话框的状态。 此后，工作流可以检测对话框的完成，并继续进行进一步的操作来完成业务流程。