公开(公告)号：US20160164903A1

公开(公告)日：2016-06-09

申请号：US14562137

申请日：2014-12-05

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Ilona MURYNETS

IPC: H04L29/06 ,  H04L12/26

CPC classification number: H04L63/1433 ,  G06F11/3006 ,  G06F11/3476 ,  G06F11/3612 ,  G06F21/56 ,  G06F2201/86 ,  G06F2201/88 ,  H04L41/5009 ,  H04L41/5035 ,  H04L43/0811 ,  H04L43/0823

Abstract: Customer communication security vulnerabilities are resolved. A usage history is obtained for a user device including communications involving the user device. Pattern recognition is applied to the usage history. The user device is assigned with a risk classification from a predetermined set of possible risk classifications, based on the pattern recognition. A vulnerability on the user device is remedied when the risk classification exceeds a predetermined threshold.

Abstract translation: 客户沟通安全漏洞得到解决。 获得包括涉及用户设备的通信的用户设备的使用历史。 模式识别应用于使用历史。 基于模式识别，从预定的一组风险分类中分配用户设备的风险分类。 当风险分类超过预定阈值时，补救用户设备上的漏洞。

公开(公告)号：US20190273758A1

公开(公告)日：2019-09-05

申请号：US16415584

申请日：2019-05-17

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Ilona MURYNETS

IPC: H04L29/06

Abstract: Various embodiments for resolving customer communication security vulnerabilities are provided. Customer traffic data is stored in a database and analyzed to identify problem traffic. A report of a first user device and a usage history for the first user device is obtained. Similarities between the usage history of the first user device and the problem traffic are searched for to identify an issue. A first vulnerability is remedied on the first user device by a first remote action in response to the issue being identified. A second user device that is in a same account as the first user device and that has engaged in similar problematic communications as the first user device is identified. A second vulnerability is proactively remedied on the second user device by a second remote action.

公开(公告)号：US20160028749A1

公开(公告)日：2016-01-28

申请号：US14337808

申请日：2014-07-22

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Ilona MURYNETS ,  Jeffrey E. BICKFORD ,  Gustavo DE LOS REYES ,  Ramesh SUBBARAMAN ,  Wei WANG

IPC: H04L29/06

CPC classification number: H04L63/1408 ,  H04L63/1433

Abstract: A request is received over a network to resolve a problem relating to a networked user device. The request is accepted in order to provide user service. Based on the request, one of multiple available diagnostic algorithms is selected to analyze user data related to a user's account to identify symptoms of the problem and diagnose a cause of the symptoms identified.

Abstract translation: 通过网络接收请求以解决与联网的用户设备有关的问题。 该请求被接受以提供用户服务。 基于该请求，选择多种可用的诊断算法之一来分析与用户帐户相关的用户数据，以识别问题的症状并诊断所识别的症状的原因。