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公开(公告)号：US12216533B2
公开(公告)日：2025-02-04
申请号：US18417874
申请日：2024-01-19
Applicant: Capital One Services, LLC
Inventor： Mehulkumar Jayantilal Garnara , Vamsi Kavuri , Soumyajit Ray , Lee Adcock , Santhi Sridharan
IPC: G06F11/07 , G06F40/14 , G06V30/418
Abstract: A computing system may determine that a change has occurred in a software application or a document object model associated with a software application. The computing system may obtain a current copy of a document object model (DOM) associated with the application and a current screenshot of a screen displaying the application (e.g., in response to determining that the change in the DOM has occurred). If the current copy of the DOM is determined to be similar to the screenshot, the computing system may save storage space by storing the current copy of the DOM and discarding the screenshot. The computing system may store the current copy of the DOM in a memory buffer. The computing system may send the DOM copies or screenshots stored in the memory buffer to the monitoring system, for example, if an error in the application is detected.
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公开(公告)号：US11601619B2
公开(公告)日：2023-03-07
申请号：US17449700
申请日：2021-10-01
Applicant: Capital One Services, LLC
Inventor： Lee Adcock , Vamsi Kavuri , Jignesh Rangwala , Mehulkumar Jayantilal Garnara , Muthukumaran Vembuli , Santhi Sridharan , Soumyajit Ray , Steven Voltz
IPC: H04N7/15 , H04N21/4788 , G06Q10/1093 , H04N21/472 , G06F9/54 , H04N21/433
Abstract: In some implementations, a system may retrieve an electronic calendar associated with a user. The system may identify, based on the electronic calendar, a plurality of virtual sessions. The system may generate an electronic invitation to join an aggregated virtual session for the plurality of virtual sessions. The system may transmit the electronic invitation to a client device associated with the user. The system may receive, from the client device, a selection of the electronic invitation. The system may establish, based on the electronic invitation, the aggregated virtual session for the client device that enables the client device to connect to each of the plurality of virtual sessions associated with the aggregated virtual session.
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公开(公告)号：US11716446B2
公开(公告)日：2023-08-01
申请号：US17571787
申请日：2022-01-10
Applicant: Capital One Services, LLC
Inventor： Lee Adcock , Vamsi Kavuri , Jignesh Rangwala , Mehulkumar Jayantilal Garnara , Muthukumaran Vembuli , Santhi Sridharan , Soumyajit Ray , Steven Voltz
Abstract: In some implementations, a system may receive a plurality of video streams, wherein each video stream is associated with a user of a client device, and wherein the plurality of video streams are associated with a virtual session involving the plurality of client devices. The system may process the plurality of video streams to produce a plurality of processed video streams in which backgrounds of the plurality of video streams are removed. The system may generate a virtual environment that includes a common virtual background, wherein the virtual environment is to be associated with the plurality of processed video streams. The system may transmit one or more output video streams that include the virtual environment with the common virtual background and one or more processed video streams of the plurality of processed video streams.
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公开(公告)号：US20220210374A1
公开(公告)日：2022-06-30
申请号：US17571787
申请日：2022-01-10
Applicant: Capital One Services, LLC
Inventor： Lee Adcock , Vamsi Kavuri , Jignesh Rangwala , Mehulkumar Jayantilal Garnara , Muthukumaran Vembuli , Santhi Sridharan , Soumyajit Ray , Steven Voltz
Abstract: In some implementations, a system may receive a plurality of video streams, wherein each video stream is associated with a user of a client device, and wherein the plurality of video streams are associated with a virtual session involving the plurality of client devices. The system may process the plurality of video streams to produce a plurality of processed video streams in which backgrounds of the plurality of video streams are removed. The system may generate a virtual environment that includes a common virtual background, wherein the virtual environment is to be associated with the plurality of processed video streams. The system may transmit one or more output video streams that include the virtual environment with the common virtual background and one or more processed video streams of the plurality of processed video streams.
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公开(公告)号：US11140358B1
公开(公告)日：2021-10-05
申请号：US17139456
申请日：2020-12-31
Applicant: Capital One Services, LLC
Inventor： Lee Adcock , Vamsi Kavuri , Jignesh Rangwala , Mehulkumar Jayantilal Garnara , Muthukumaran Vembuli , Santhi Sridharan , Soumyajit Ray , Steven Voltz
IPC: H04N7/15 , H04N21/4788 , G06Q10/10 , H04N21/472 , G06F9/54 , H04N21/433
Abstract: In some implementations, a system may retrieve an electronic calendar associated with a user. The system may identify, based on the electronic calendar, a plurality of virtual sessions. The system may generate an electronic invitation to join an aggregated virtual session for the plurality of virtual sessions. The system may transmit the electronic invitation to a client device associated with the user. The system may receive, from the client device, a selection of the electronic invitation. The system may establish, based on the electronic invitation, the aggregated virtual session for the client device that enables the client device to connect to each of the plurality of virtual sessions associated with the aggregated virtual session.
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Patent Agency Ranking
公开(公告)号：US20230325270A1
公开(公告)日：2023-10-12
申请号：US17717718
申请日：2022-04-11
Applicant: Capital One Services, LLC
Inventor： Mehulkumar Jayantilal Garnara , Vamsi Kavuri , Soumyajit Ray , Lee Adcock , Santhi Sridharan
IPC: G06F11/07 , G06F40/14 , G06V30/418
CPC classification number: G06F11/079 , G06V30/418 , G06F40/14 , G06F11/0709
Abstract: A computing system may determine that a change has occurred in a software application or a document object model associated with a software application. The computing system may obtain a current copy of a document object model (DOM) associated with the application and a current screenshot of a screen displaying the application (e.g., in response to determining that the change in the DOM has occurred). If the current copy of the DOM is determined to be similar to the screenshot, the computing system may save storage space by storing the current copy of the DOM and discarding the screenshot. The computing system may store the current copy of the DOM in a memory buffer. The computing system may send the DOM copies or screenshots stored in the memory buffer to the monitoring system, for example, if an error in the application is detected.
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公开(公告)号：US11233974B1
公开(公告)日：2022-01-25
申请号：US17139477
申请日：2020-12-31
Applicant: Capital One Services, LLC
Inventor： Lee Adcock , Vamsi Kavuri , Jignesh Rangwala , Mehulkumar Jayantilal Garnara , Muthukumaran Vembuli , Santhi Sridharan , Soumyajit Ray , Steven Voltz
Abstract: In some implementations, a system may receive a plurality of video streams, wherein each video stream is associated with a user of a client device, and wherein the plurality of video streams are associated with a virtual session involving the plurality of client devices. The system may process the plurality of video streams to produce a plurality of processed video streams in which backgrounds of the plurality of video streams are removed. The system may generate a virtual environment that includes a common virtual background, wherein the virtual environment is to be associated with the plurality of processed video streams. The system may transmit one or more output video streams that include the virtual environment with the common virtual background and one or more processed video streams of the plurality of processed video streams.
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公开(公告)号：US10904385B1
公开(公告)日：2021-01-26
申请号：US16738559
申请日：2020-01-09
Applicant: Capital One Services, LLC
Inventor： Srikanth Reddy Sheshaiahgari , Jignesh Rangwala , Lee Adcock , Vamsi Kavuri , Muthukumaran Vembuli , Mehulkumar Jayantilal Garnara , Soumyajit Ray , Vincent Pham
Abstract: At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.
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公开(公告)号：US11899529B2
公开(公告)日：2024-02-13
申请号：US17717718
申请日：2022-04-11
Applicant: Capital One Services, LLC
Inventor： Mehulkumar Jayantilal Garnara , Vamsi Kavuri , Soumyajit Ray , Lee Adcock , Santhi Sridharan
IPC: G06F11/07 , G06V30/418 , G06F40/14 , G06F11/36
CPC classification number: G06F11/079 , G06F11/0709 , G06F11/0766 , G06F11/366 , G06F40/14 , G06V30/418
Abstract: A computing system may determine that a change has occurred in a software application or a document object model associated with a software application. The computing system may obtain a current copy of a document object model (DOM) associated with the application and a current screenshot of a screen displaying the application (e.g., in response to determining that the change in the DOM has occurred). If the current copy of the DOM is determined to be similar to the screenshot, the computing system may save storage space by storing the current copy of the DOM and discarding the screenshot. The computing system may store the current copy of the DOM in a memory buffer. The computing system may send the DOM copies or screenshots stored in the memory buffer to the monitoring system, for example, if an error in the application is detected.
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公开(公告)号：US11700330B2
公开(公告)日：2023-07-11
申请号：US17148058
申请日：2021-01-13
Applicant: Capital One Services, LLC
Inventor： Srikanth Reddy Sheshaiahgari , Jignesh Rangwala , Lee Adcock , Vamsi Kavuri , Muthukumaran Vembuli , Mehulkumar Jayantilal Garnara , Soumyajit Ray , Vincent Pham
CPC classification number: H04M3/5183 , G06F40/58 , G10L13/00 , G10L15/22 , G10L15/26 , H04L51/046 , H04L51/08 , H04M3/42059 , H04M2201/39 , H04M2203/404 , H04M2242/12
Abstract: At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.
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