公开(公告)号：US11726858B2

公开(公告)日：2023-08-15

申请号：US17580113

申请日：2022-01-20

Applicant: Citrix Systems, Inc.

Inventor： Himanshu Agarwal ,  Vikramjeet Singh Sandhu ,  Mukesh Garg ,  Kenneth Bell ,  Leo C. Singleton, IV ,  Balasubramanian Swaminathan ,  Vivek Koni Raghuveer ,  Aditya Ranjan

IPC: G06F11/07 ,  H04L9/40 ,  H04L41/06 ,  H04L41/0631

CPC classification number: G06F11/079 ,  G06F11/0751 ,  G06F11/0793 ,  H04L41/06 ,  H04L41/0631 ,  H04L63/0846

Abstract: A computer system configured to identify errors in a session launch initiated by a client application is provided. The computer system includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive one or more events from one or more applications or devices involved in the session launch, wherein an event of the one or more events comprises information from an application or device call (e.g., an application programming interface (API) call) communicated during the session launch, the information comprising destination information; build a primary Directed Acyclic Graph (DAG) based on the information from the API call; determine an error identifier based on the primary DAG; retrieve a troubleshooting recommendation from a library based on the error identifier; and send the troubleshooting recommendation to the client application.

公开(公告)号：US20230229547A1

公开(公告)日：2023-07-20

申请号：US17580113

申请日：2022-01-20

Applicant: Citrix Systems, Inc.

Inventor： Himanshu Agarwal ,  Vikramjeet Singh Sandhu ,  Mukesh Garg ,  Kenneth Bell ,  Leo C. Singleton, IV ,  Balasubramanian Swaminathan ,  Vivek Koni Raghuveer ,  Aditya Ranjan

IPC: G06F11/07 ,  H04L9/40

CPC classification number: G06F11/079 ,  G06F11/0751 ,  G06F11/0793 ,  H04L63/0846

Abstract: A computer system configured to identify errors in a session launch initiated by a client application is provided. The computer system includes a memory and at least one processor coupled to the memory. The at least one processor is configured to receive one or more events from one or more applications or devices involved in the session launch, wherein an event of the one or more events comprises information from an application or device call (e.g., an application programming interface (API) call) communicated during the session launch, the information comprising destination information; build a primary Directed Acyclic Graph (DAG) based on the information from the API call; determine an error identifier based on the primary DAG; retrieve a troubleshooting recommendation from a library based on the error identifier; and send the troubleshooting recommendation to the client application.