公开(公告)号：US09736215B1

公开(公告)日：2017-08-15

申请号：US15149750

申请日：2016-05-09

Applicant: Dell Software Inc.

Inventor： Douglas Doe ,  Joseph Rustad ,  Robert A. Dickinson ,  Xiangrui Wang ,  Christine Feldmann ,  Daniel Ivanisevic

IPC: G06F15/16 ,  H04L29/08 ,  G06F17/30

CPC classification number: H04L67/02 ,  G06F17/30598 ,  G06F17/30864 ,  H04L41/5067 ,  H04L67/22

Abstract: In one embodiment, a method includes operating at least one distributed software application. The method further includes receiving a web request from an end-user information handling system in connection with the at least one distributed software application. Further, the method includes generating a transaction identifier for the transaction. Moreover, the method includes processing the transaction. The processing includes generating backend-performance data indexed by the transaction identifier. Additionally, the method includes injecting the transaction identifier into a web response to the web request. Also, the method includes transmitting the web response to the end-user information handling system along a transmission path. In addition, the method includes, at a node along the transmission path, passively observing the response and generating end-user experience data therefrom.

公开(公告)号：US10333820B1

公开(公告)日：2019-06-25

申请号：US13658724

申请日：2012-10-23

Applicant: Dell Software Inc.

Inventor： Xiangrui Wang ,  Joseph Vaughn Rustad ,  Gia Duong Diep

IPC: G06F3/048 ,  H04L12/751 ,  H04L12/24 ,  H04L12/26

Abstract: Systems and methods are described for identifying, tracking, and customizing dependencies between components of a computing environment. By providing greater insight and transparency into dependencies, the systems and methods can facilitate modeling the underlying architecture of applications and computer hardware. As a result, IT personnel can better track relationships between components. Custom filtering tools can also provide IT personnel with tools to switch from different types of dependency views that focus on application-oriented views, hardware-oriented views, or other custom views. Model annotation tools can also enable IT personnel to customize a dependency model to reflect real-world application and hardware monitoring conditions.

公开(公告)号：US10291493B1

公开(公告)日：2019-05-14

申请号：US14562474

申请日：2014-12-05

Applicant: Dell Software Inc.

Inventor： Joseph Rustad ,  Xiangrui Wang ,  Philip Jackson

IPC: G06F7/00 ,  H04L12/26

Abstract: In one embodiment, a method includes identifying at least one transaction-path node as a problem node based, at least in part, on an analysis of end-to-end response times for a group of transactions. The method further includes determining one or more event types for the at least one transaction-path node. Also, the method includes, for each of the one or more event types, inferring a first event-relevance weight from an abstract model. The method also includes, for each of the one or more event types, inferring a second event-relevance weight from a concrete model. Furthermore, the method includes, for each of the one or more event types, determining an event relevance based, at least in part, on the first event-relevance weight and the second event-relevance weight. Additionally, the method includes identifying most-relevant events among a set of active events based, at least in part, on the determined event relevance.