公开(公告)号：US20240107083A1

公开(公告)日：2024-03-28

申请号：US18373253

申请日：2023-09-26

Applicant: GENESYS CLOUD SERVICES, INC.

Inventor： CAMIEL COPPELMANS ,  FELIX IMMANUEL WYSS ,  MATT JAHNS

IPC: H04N21/233 ,  H04N21/218

CPC classification number: H04N21/233 ,  H04N21/2181

Abstract: A method for providing streaming audio over a network from a client to a server associated with a third-party service. The method includes receiving configuration data from a tenant regarding the server. The method may further include establishing a connection with the server via a connection process. The connection process includes sending a connection request that includes: a bidirectional communication protocol configured to transmit data from the client to the server and from the server to the client by reusing an established connection channel; a tenant-Id parameter; and a session-Id parameter. The method may further include implementing an open transaction for initiating the streaming of the audio of the ongoing conversation to the server. The open transaction includes transmitting participant parameters identifying the customer and at least one choice regarding an audio format for the audio streaming.