公开(公告)号：US20240256788A1

公开(公告)日：2024-08-01

申请号：US18630534

申请日：2024-04-09

Applicant: GENESYS CLOUD SERVICES, INC.

Inventor： MICHAEL ORR ,  NICOLA BURNS ,  FELIX IMMANUEL WYSS

IPC: G06F40/35 ,  G06F40/216 ,  G06F40/58 ,  G06N5/04 ,  H04L51/02

CPC classification number: G06F40/35 ,  G06F40/216 ,  G06F40/58 ,  G06N5/041 ,  H04L51/02

Abstract: A method is presented for selecting, by a dialog manager, a current path location of an instance of a task from a list of a plurality of scored intent hypotheses with distinct intents and different task paths, comprising the steps of: performing a first filtering of the list of the plurality of scored intent hypotheses to comprise hypotheses meeting a pre-determined threshold; from the first filtered list, determining an intent and a task path for each of the hypotheses meeting the pre-determined threshold, wherein each of the hypotheses meeting the pre-determined threshold have the same intent; determining a simplest distinct task path to each hypothesis and presenting each of the simplest distinct paths in a second list; performing a second filtering of the second list by selecting a single distinct path; and confirming the intent of the hypothesis and configuring the selected single path to the current path location.