Abstract:
A system to assist in secure multi-mode communication is described. The system can receive communications from a source agent in a source communication mode, authenticate the source agent, and determine a recipient communication mode associated with the recipient agent. The system then transforms the communication from the first communication mode to the second communication mode based on the recipient agent and/or the content of the communication and provides the communication to the recipient agent in the recipient communication mode.
Abstract:
A voice-enabled document system facilitates execution of service delivery operations by eliminating the need for manual or visual interaction during information retrieval by an operator. Access to voice-enabled documents can facilitate operations for mobile vendors, on-site or field-service repairs, medical service providers, food service providers, and the like. Service providers can access the voice-enabled documents by using a client device to retrieve the document, display it on a screen, and, via voice commands initiate playback of selected audio files containing information derived from text data objects selected from the document. Data structures that are components of a voice-enabled document include audio playback files and a logical association that links the audio playback files to user-selectable fields, and to a set of voice commands.