公开(公告)号：US09319824B2

公开(公告)日：2016-04-19

申请号：US14339912

申请日：2014-07-24

Applicant: Infosys Limited

Inventor： Jithesh Sathyan ,  Krishnananda Shenoy

IPC: H04M1/725 ,  H04W4/00 ,  H04L12/54 ,  H04W88/02

CPC classification number: H04W4/001 ,  H04L47/50 ,  H04M1/72525 ,  H04W4/50 ,  H04W88/02

Abstract: The present invention provides a system, wireless communication device, method and computer program product for combining one or more compatible services with a current service. A user of a wireless communication device is subscribed with a registered service provider. A user sends a request for identifying the one or more compatible services with the current service to the registered service provider. The registered service provider identifies and sends a list of the identified compatible services to the wireless communication device. The user then selects at least one compatible service from the list of the identified compatible services. Thereafter, the registered service provider sends the software required for combining the selected compatible services with the current service. The user creates a combined service by combining the selected compatible services with the current service using the software on the wireless communication device.

Abstract translation: 本发明提供一种用于将一个或多个兼容服务与当前服务组合的系统，无线通信设备，方法和计算机程序产品。 无线通信设备的用户与注册的服务提供商订阅。 用户向注册的服务提供商发送用于将与当前服务识别的一个或多个兼容服务的请求。 注册的服务提供商识别并发送所识别的兼容服务的列表到无线通信设备。 然后，用户从所识别的兼容服务的列表中选择至少一个兼容服务。 此后，注册服务提供商将所选择的兼容服务组合所需的软件与当前服务相关联。 用户通过使用无线通信设备上的软件将选择的兼容服务与当前服务组合来创建组合服务。

公开(公告)号：US20140335835A1

公开(公告)日：2014-11-13

申请号：US14339912

申请日：2014-07-24

Applicant: Infosys Limited

Inventor： Jithesh Sathyan ,  Krishnananda Shenoy

IPC: H04W4/00

CPC classification number: H04W4/001 ,  H04L47/50 ,  H04M1/72525 ,  H04W4/50 ,  H04W88/02

Abstract: The present invention provides a system, wireless communication device, method and computer program product for combining one or more compatible services with a current service. A user of a wireless communication device is subscribed with a registered service provider. A user sends a request for identifying the one or more compatible services with the current service to the registered service provider. The registered service provider identifies and sends a list of the identified compatible services to the wireless communication device. The user then selects at least one compatible service from the list of the identified compatible services. Thereafter, the registered service provider sends the software required for combining the selected compatible services with the current service. The user creates a combined service by combining the selected compatible services with the current service using the software on the wireless communication device.

Abstract translation: 本发明提供一种用于将一个或多个兼容服务与当前服务组合的系统，无线通信设备，方法和计算机程序产品。 无线通信设备的用户与注册的服务提供商订阅。 用户向注册的服务提供商发送用于将与当前服务识别的一个或多个兼容服务的请求。 注册的服务提供商识别并发送所识别的兼容服务的列表到无线通信设备。 然后，用户从所识别的兼容服务的列表中选择至少一个兼容服务。 此后，注册服务提供商将所选择的兼容服务组合所需的软件与当前服务相关联。 用户通过使用无线通信设备上的软件将选择的兼容服务与当前服务组合来创建组合服务。

公开(公告)号：US20140004838A1

公开(公告)日：2014-01-02

申请号：US13929747

申请日：2013-06-27

Applicant: Infosys Limited

Inventor： Jithesh Sathyan ,  Manesh Sadasivan ,  Darshan Shankavaram

IPC: H04W4/00

CPC classification number: H04W4/50

Abstract: Systems and methods are provided for enabling multi-channel customer assistance for a user of a wireless telecommunication device. The current mobile assistance solutions are more a set of stored datasets which are merely queried on demand. The approach is based on presence of one or more customer assistance engines on a mobile device and a server in communication with the mobile device. Implementation of these engines is disclosed.

Abstract translation: 提供的系统和方法用于为无线电信设备的用户实现多渠道客户援助。 当前的移动辅助解决方案更多的是一组仅存储的数据集，这些数据集只是按需查询。 该方法基于在移动设备和与移动设备通信的服务器上存在一个或多个客户辅助引擎。 披露这些引擎的实施。