公开(公告)号：US10454855B2

公开(公告)日：2019-10-22

申请号：US15477698

申请日：2017-04-03

Applicant: Interactive Intelligence Group, Inc.

Inventor： Randolph Rife

IPC: H04L12/58 ,  H04L29/08

Abstract: A method for predicting availability status changes includes: retrieving, via a provider computing device, present availability status information for a user of an instant messenger (IM) application managed by the provider computing device, wherein the present availability status information includes at least a present availability status and a timestamp useable to identify a present date and time the present availability status was retrieved; identifying, by the provider computing device, a behavioral pattern of a plurality of behavioral patterns for the user as a function of the present availability status; determining, by the provider computing device, a predicted availability status change event; and creating, by the provider computing device, a predicted availability status string based on the identified behavioral pattern.

公开(公告)号：US20170289076A1

公开(公告)日：2017-10-05

申请号：US15477698

申请日：2017-04-03

Applicant: Interactive Intelligence Group, Inc.

Inventor： Randolph Rife

IPC: H04L12/58 ,  H04L29/08

Abstract: Technologies for predicting availability status changes in an instant messaging application include one or more client computing devices usable by a user to interface with the IM application and a provider computing device to manage the IM application. The provider computing device is configured to retrieve present availability status information for a user of an instant messenger (IM) application and identify a behavioral pattern of a plurality of behavioral patterns for the user as a function of the present availability status. The provider computing device is additionally configured to determine a predicted availability status change event and update the availability status of the user based on the identified behavioral pattern. Additional embodiments are described herein.