公开(公告)号：US20250156911A1

公开(公告)日：2025-05-15

申请号：US18510541

申请日：2023-11-15

Applicant: Intuit, Inc.

Inventor： Jineet Hiren DOSHI ,  Maya Vered LIVSHITS ,  Apurva SWARNAKAR ,  Jingyuan ZHANG

IPC: G06Q30/0282 ,  G06F40/20

Abstract: Certain aspects of the disclosure provide a method for providing user support by generating recommended response for a customer verbatim with an ensemble of machine learning models. The method includes processing a customer verbatim with a topic model trained to identify a topic associated with the customer verbatim. The method further includes processing the customer verbatim with a sentiment model trained to determine a sentiment of the customer verbatim. The method further includes processing the customer verbatim with an actionability model trained to assign an actionability score to the customer verbatim. The method includes processing the topic, the sentiment, and the actionability score with a recommendation model to generate the recommended response to the customer verbatim.