公开(公告)号：US11563846B1

公开(公告)日：2023-01-24

申请号：US17829111

申请日：2022-05-31

Applicant: Intuit Inc.

Inventor： Andrew Mattarella-Micke ,  Neo Yuchen ,  Xiaoyu Zeng ,  Manisha Panta

IPC: H04M3/42 ,  H04M3/523 ,  G10L17/02 ,  G10L17/24 ,  G10L17/06

Abstract: A method including receiving an incoming call from a calling device of a caller and determining identification information for the calling device. The method also includes receiving voice audio data of the caller from the calling device, converting the voice audio data to caller phones, and identifying a customer account associated with the identification information. The method further includes obtaining user phones for multiple candidate users associated with the identified customer account, comparing the caller phones to the user phones for the multiple candidate users, and determining the identity of the caller based on the comparison.