公开(公告)号：US09785895B1

公开(公告)日：2017-10-10

申请号：US14076262

申请日：2013-11-10

Applicant: REFLEXIS SYSTEMS, INC.

Inventor： Stan Hawkins ,  Joe Maranville ,  Nick Steele

IPC: G06Q10/00 ,  G06Q10/06

CPC classification number: G06Q10/063 ,  G06Q10/06 ,  G06Q30/02

Abstract: The present invention provides systems and methods for tracking service representative activity and data. Service representatives are equipped with handheld devices that are configured to execute question and instruction sequences during a service call. Worksheets containing such surveys and instruction sequences may be periodically transmitted to the handheld device from a backend server. The handheld device records the times at which the service representative enters and exits a retail location and the times at which particular tasks are started and completed. The worksheets allow service representatives to enter relevant data into the handheld device. Such data may include digital images, signatures and the like. All data collected at the handheld devices may be transmitted via a network or other communication link to a secure backend server, where it stored in a database and made available for query by a reporting module.

公开(公告)号：US08978096B2

公开(公告)日：2015-03-10

申请号：US13902791

申请日：2013-05-25

Applicant: Reflexis Systems, Inc.

Inventor： Stan Hawkins

IPC: G06F21/00 ,  H04L29/06 ,  H04L12/24 ,  H04M3/42 ,  H04M7/00 ,  H04W24/04 ,  H04W12/06 ,  H04W24/00

CPC classification number: H04L41/50 ,  H04M3/4228 ,  H04M7/0036 ,  H04M2201/38 ,  H04M2203/553 ,  H04W24/00

Abstract: A system and method transfers information relating to quality or standards of an organization from a server to a wireless handheld computing device and from the wireless handheld computing device to the server in real-time or near real-time. Each member of an organization can have the same policies and procedures as soon as any of the policies and procedures are updated. The inventive system can allow an organization to also measure compliance and conformance with the distributed policies and procedures. With the handheld computing devices, each member of an organization can complete tests that are closely tied to the distributed policies and procedures. The results of these tests can be transmitted in real-time or near real-time from the handheld computing devices to a central computer server so that an organization can track current performance of all its members relative to the policies and procedures and relative to each other.

Abstract translation: 系统和方法将与组织的质量或标准有关的信息从服务器到无线手持计算设备以及从无线手持计算设备实时或接近实时传输到服务器。 一旦组织的每个成员可以在更新任何政策和程序后立即拥有相同的政策和程序。 本发明的系统可以允许组织还测量合规性并遵守分布式政策和程序。 使用手持计算设备，组织的每个成员都可以完成与分布式策略和过程密切相关的测试。 这些测试的结果可以从手持计算设备实时或接近实时传输到中央计算机服务器，以便组织可以跟踪其所有成员相对于策略和过程以及相互之间的当前性能 。