公开(公告)号：US20220214933A1

公开(公告)日：2022-07-07

申请号：US17704827

申请日：2022-03-25

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Kalpana Aravabhumi ,  Leah Garcia ,  Michael Shawn Jacob ,  Oscar Allan Arulfo

IPC: G06F9/54 ,  G06F9/451 ,  G06Q30/00

Abstract: Systems and methods may facilitate acquisition, distribution, and analysis of information relating to technical events associated with client electronic computing devices within an organization (e.g., malfunctions and other performance issues of hardware and/or software). Graphical user interfaces may facilitate the acquisition of system state information associated with client devices, as well as the acquisition of other user-provided contextual information relating to technical events. Additionally, the systems and methods may facilitate acquisition, distribution, and analysis of information relating to organizational ideas raised by client device users within the organization.

公开(公告)号：US11294741B1

公开(公告)日：2022-04-05

申请号：US16802197

申请日：2020-02-26

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Kalpana Aravabhumi ,  Leah Garcia ,  Michael Shawn Jacob ,  Oscar Allan Arulfo

IPC: G06F9/54 ,  G06Q30/00 ,  G06F9/451

Abstract: Systems and methods may facilitate acquisition, distribution, and analysis of information relating to technical events associated with client electronic computing devices within an organization (e.g., malfunctions and other performance issues of hardware and/or software). Graphical user interfaces may facilitate the acquisition of system state information associated with client devices, as well as the acquisition of other user-provided contextual information relating to technical events. Additionally, the systems and methods may facilitate acquisition, distribution, and analysis of information relating to organizational ideas raised by client device users within the organization.

公开(公告)号：US12205021B1

公开(公告)日：2025-01-21

申请号：US16932166

申请日：2020-07-17

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Kalpana Aravabhumi ,  Leah Garcia ,  Michael Shawn Jacob ,  Oscar Allan Arulfo

IPC: G06N3/08 ,  G06F9/54 ,  G06F16/28

Abstract: Systems and methods are described for analyzing information relating to technical events associated with client devices in an organization (e.g., hardware and/or software malfunctions or performance inefficiencies originating at a client device or elsewhere in an organizational computing system). Particularly, machine learning techniques may use one or more trained artificial neural networks to classify technical events. Classifications of technical events may include, for example, causes of technical events, identifications of other affected devices, and/or steps for resolving technical events. Additionally, systems and methods are described for analyzing information relating to organizational ideas conceived of by client device users within the organization.