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公开(公告)号：US20200302936A1
公开(公告)日：2020-09-24
申请号：US16821670
申请日：2020-03-17
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Mark David Griffin
IPC: G10L15/30 , G06F40/30 , G06F9/54 , G06F16/9032
Abstract: A virtual agent that utilizes an in-house natural language understanding (NLU) service and integrates a third party NLU service. The third-party NLU service is integrated with the virtual agent via a transformation script that establishes a transformation boundary through which communications are directed for adjustment and conditioning. The third party NLU service communicates with the virtual agent via an application programming interface (API). The virtual agent receives an utterance from a user via a chat session and provides the utterance to the third party NLU service. The third party NLU service may return intents, entities, and confidence, generate and return a response, and/or take actions within the cloud-based platform via the API, dependent upon the degree of integration. The virtual agent then provides a response to the user via the chat session.
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公开(公告)号：USD990509S1
公开(公告)日：2023-06-27
申请号：US29768833
申请日：2021-02-01
Applicant: ServiceNow, Inc.
Designer： Nabil Abu Asba , Ying Li
Abstract: FIG. 1 is a first image in a sequence for the display screen with the graphical user interface showing the new design;
FIG. 2 illustrates a second image thereof; and,
FIG. 3 illustrates a third image thereof.
The broken lines illustrate the display screen and portions of the graphical user interface that form no part of the claimed design. The subject matter in this patent includes a process or a period in which an image changes into another image. This process or period forms no part of the claimed design.-
公开(公告)号：US20220366913A1
公开(公告)日：2022-11-17
申请号：US17815809
申请日：2022-07-28
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Mark David Griffin
Abstract: A virtual agent that utilizes an in-house natural language understanding (NLU) service and integrates a third party NLU service. The third-party NLU service is integrated with the virtual agent via a transformation script that establishes a transformation boundary through which communications are directed for adjustment and conditioning. The third party NLU service communicates with the virtual agent via an application programming interface (API). The virtual agent receives an utterance from a user via a chat session and provides the utterance to the third party NLU service. The third party NLU service may return intents, entities, and confidence, generate and return a response, and/or take actions within the cloud-based platform via the API, dependent upon the degree of integration. The virtual agent then provides a response to the user via the chat session.
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公开(公告)号：US12182517B2
公开(公告)日：2024-12-31
申请号：US18462092
申请日：2023-09-06
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Mark David Griffin , Anuj Jain
IPC: G10L15/22 , G06F40/295 , G06F40/30 , G10L15/18 , H04L51/02 , G06F40/279 , G06F40/35 , H04L67/10
Abstract: Present embodiments are directed to a virtual agent with improved natural language understanding (NLU) capabilities. The disclosed virtual agent enables topic selection and topic changes during natural language exchanges with a user. The virtual agent is designed to select suitable topic flows to execute based on intents identified in received user utterances, including selection of an initial topic flow in response to a topic identified in a first user utterance, as well as switching between topic flows mid-conversation based on identified topic changes. The virtual agent is also capable of considering all intents and entities conveyed during the conversation, which enables the virtual agent to avoid prompting the user to provide redundant information. Furthermore, the virtual agent is capable of executing topic flows as part of a global topic flow, which enables the virtual agent to perform a number of predefined activities as part of each interaction with the user.
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公开(公告)号：US12046244B2
公开(公告)日：2024-07-23
申请号：US17815809
申请日：2022-07-28
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Mark David Griffin
CPC classification number: G10L15/30 , G06F9/547 , G06F16/90332 , G06F40/30
Abstract: A virtual agent that utilizes an in-house natural language understanding (NLU) service and integrates a third party NLU service. The third-party NLU service is integrated with the virtual agent via a transformation script that establishes a transformation boundary through which communications are directed for adjustment and conditioning. The third party NLU service communicates with the virtual agent via an application programming interface (API). The virtual agent receives an utterance from a user via a chat session and provides the utterance to the third party NLU service. The third party NLU service may return intents, entities, and confidence, generate and return a response, and/or take actions within the cloud-based platform via the API, dependent upon the degree of integration. The virtual agent then provides a response to the user via the chat session.
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Patent Agency Ranking
公开(公告)号：US10855547B2
公开(公告)日：2020-12-01
申请号：US16247190
申请日：2019-01-14
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Ying Li
Abstract: A system and method is disclosed for configuring a performance analytics (PA) system for processing key performance indicators of a managed network. The PA system may include a database containing PA entity records, each including data associated with a respective PA entity. Each PA entity may be a software and/or hardware component of the PA system. The system also includes a dependency assessment tree having respective nodes corresponding to the respective PA entities and branches connecting functionally dependent nodes of PA. The PA system may be configured to: transmit information to a client device for displaying a graphical representation of one or more respective PA entities; receive a request from the client device for dependency information for a first PA entity; and transmit to the client device a graphical representation of a first portion of the dependency assessment tree depicting the first PA entity and associated dependency nodes.
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公开(公告)号：US11790176B2
公开(公告)日：2023-10-17
申请号：US16431185
申请日：2019-06-04
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Mark David Griffin , Anuj Jain
IPC: G06F40/30 , G10L15/22 , H04L51/02 , G06F40/295 , G10L15/18 , H04L67/10 , G06F40/35 , G06F40/279
CPC classification number: G06F40/30 , G06F40/295 , G10L15/1822 , G10L15/22 , H04L51/02 , G06F40/279 , G06F40/35 , G10L2015/223 , H04L67/10
Abstract: Present embodiments are directed to a virtual agent with improved natural language understanding (NLU) capabilities. The disclosed virtual agent enables topic selection and topic changes during natural language exchanges with a user. The virtual agent is designed to select suitable topic flows to execute based on intents identified in received user utterances, including selection of an initial topic flow in response to a topic identified in a first user utterance, as well as switching between topic flows mid-conversation based on identified topic changes. The virtual agent is also capable of considering all intents and entities conveyed during the conversation, which enables the virtual agent to avoid prompting the user to provide redundant information. Furthermore, the virtual agent is capable of executing topic flows as part of a global topic flow, which enables the virtual agent to perform a number of predefined activities as part of each interaction with the user.
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公开(公告)号：US20200302020A1
公开(公告)日：2020-09-24
申请号：US16431185
申请日：2019-06-04
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Mark David Griffin , Anuj Jain
Abstract: Present embodiments are directed to a virtual agent with improved natural language understanding (NLU) capabilities. The disclosed virtual agent enables topic selection and topic changes during natural language exchanges with a user. The virtual agent is designed to select suitable topic flows to execute based on intents identified in received user utterances, including selection of an initial topic flow in response to a topic identified in a first user utterance, as well as switching between topic flows mid-conversation based on identified topic changes. The virtual agent is also capable of considering all intents and entities conveyed during the conversation, which enables the virtual agent to avoid prompting the user to provide redundant information. Furthermore, the virtual agent is capable of executing topic flows as part of a global topic flow, which enables the virtual agent to perform a number of predefined activities as part of each interaction with the user.
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公开(公告)号：US20200236006A1
公开(公告)日：2020-07-23
申请号：US16255671
申请日：2019-01-23
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Ying Li
IPC: H04L12/24
Abstract: A system and method is disclosed for configuring a performance analytics (PA) software application operational for analysis of performance data of a managed network. The system may include a PA database containing data for generating a unified graphical user interface (GUI) for consolidating configuration of key performance indicators (KPIs) of the managed network, and one or more server devices configured to receive, from a client device, a request to view information representative of a particular KPI. Based on the request, the server devices may obtain information regarding the particular KPI from the PA database and then transmit, to the client device, a representation of the unified GUI. The unified GUI may include a tabbed interface containing views corresponding to groups of related attributes of the particular KPI, the views including: (i) a data source view, (ii) a breakdown view, (iii) a data collection view, and (iv) an impact analysis view.
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公开(公告)号：US20230409837A1
公开(公告)日：2023-12-21
申请号：US18462092
申请日：2023-09-06
Applicant: ServiceNow, Inc.
Inventor： Nabil Abu Asba , Mark David Griffin , Anuj Jain
IPC: G06F40/30 , H04L51/02 , G06F40/295 , G10L15/18 , G10L15/22
CPC classification number: G06F40/30 , H04L51/02 , G06F40/295 , G10L15/1822 , G10L15/22 , H04L67/10
Abstract: Present embodiments are directed to a virtual agent with improved natural language understanding (NLU) capabilities. The disclosed virtual agent enables topic selection and topic changes during natural language exchanges with a user. The virtual agent is designed to select suitable topic flows to execute based on intents identified in received user utterances, including selection of an initial topic flow in response to a topic identified in a first user utterance, as well as switching between topic flows mid-conversation based on identified topic changes. The virtual agent is also capable of considering all intents and entities conveyed during the conversation, which enables the virtual agent to avoid prompting the user to provide redundant information. Furthermore, the virtual agent is capable of executing topic flows as part of a global topic flow, which enables the virtual agent to perform a number of predefined activities as part of each interaction with the user.
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