公开(公告)号：US11210630B2

公开(公告)日：2021-12-28

申请号：US16401958

申请日：2019-05-02

Applicant: ServiceNow, Inc.

Inventor： Eric Charles Ferrington ,  Preetam Mallappa

IPC: G06Q10/08 ,  G06K9/00 ,  G06K9/32 ,  G06K19/06 ,  G06F16/23 ,  G06F3/0482 ,  G06F3/0484

Abstract: A mobile computing device may include a screen, a camera, a communication interface, a processor, and memory. A native mobile application executing thereon may be configured to: obtain, by way of the communication interface, a plurality of orders; display, on the screen, a first graphical user interface depicting one or more of the plurality of orders; receive, by way of the screen, a selection of a particular order from the one or more of the plurality of orders; display, on the screen, a second graphical user interface depicting the particular order and that the line item has been ordered but not received; capture, by way of the camera, an image of a physical package; determine that a machine-readable representation from the image is associated with the line item; and transmit, by way of the communication interface, an update indicating that the line item has been received.

公开(公告)号：US20200272707A1

公开(公告)日：2020-08-27

申请号：US16287655

申请日：2019-02-27

Applicant: ServiceNow, Inc.

Inventor： Preetam Mallappa

IPC: G06F21/10 ,  G06F9/54 ,  G06F16/28 ,  G06F16/22

Abstract: The present disclosure relates to importing license data from a license metric tool server (LMTS) into a configuration management database (CMDB). License records are requested and received from the LMTS and are subsequently imported as into the CMDB of a client instance as configuration item (CI) data. In certain circumstances, a license record may have an identifier field (ID) value that does not correspond to a CI of the CMDB, resulting in the license record failing to import. The disclosed process involves flagging license records that fail import, and then clustering the flagged license records into suitable groups. The flagged license records are then re-pulled from the LMTS in groups, rather than using individual requests for each flagged license record. By effectively clustering of the flagged license records into groups, the disclosed importation process enables a reduction in processing, memory, and/or communication overhead, improving operation of the client instance.

公开(公告)号：US11520863B2

公开(公告)日：2022-12-06

申请号：US16287655

申请日：2019-02-27

Applicant: ServiceNow, Inc.

Inventor： Preetam Mallappa

IPC: G06F21/10 ,  G06F16/28 ,  G06F16/35 ,  G06F16/22 ,  G06F9/54

Abstract: The present disclosure relates to importing license data from a license metric tool server (LMTS) into a configuration management database (CMDB). License records are requested and received from the LMTS and are subsequently imported as into the CMDB of a client instance as configuration item (CI) data. In certain circumstances, a license record may have an identifier field (ID) value that does not correspond to a CI of the CMDB, resulting in the license record failing to import. The disclosed process involves flagging license records that fail import, and then clustering the flagged license records into suitable groups. The flagged license records are then re-pulled from the LMTS in groups, rather than using individual requests for each flagged license record. By effectively clustering of the flagged license records into groups, the disclosed importation process enables a reduction in processing, memory, and/or communication overhead, improving operation of the client instance.

公开(公告)号：US20200349507A1

公开(公告)日：2020-11-05

申请号：US16401958

申请日：2019-05-02

Applicant: ServiceNow, Inc.

Inventor： Eric Charles Ferrington ,  Preetam Mallappa

IPC: G06Q10/08 ,  G06F16/23 ,  G06K9/00 ,  G06K9/32

Abstract: A mobile computing device may include a screen, a camera, a communication interface, a processor, and memory. A native mobile application executing thereon may be configured to: obtain, by way of the communication interface, a plurality of orders; display, on the screen, a first graphical user interface depicting one or more of the plurality of orders; receive, by way of the screen, a selection of a particular order from the one or more of the plurality of orders; display, on the screen, a second graphical user interface depicting the particular order and that the line item has been ordered but not received; capture, by way of the camera, an image of a physical package; determine that a machine-readable representation from the image is associated with the line item; and transmit, by way of the communication interface, an update indicating that the line item has been received.