公开(公告)号：US20180167505A1

公开(公告)日：2018-06-14

申请号：US15374953

申请日：2016-12-09

Applicant: TCN Incorporated

Inventor： Jesse Bird ,  Florin Stan

IPC: H04M3/51 ,  H04M3/22

CPC classification number: H04M3/5175 ,  H04M3/42221 ,  H04M3/5158 ,  H04M2201/40 ,  H04M2203/303 ,  H04M2203/401 ,  H04M2203/552

Abstract: A system and method for providing quality calls and predictive and real-time dialing analysis. The system may provide easy calling for an agent and simple feedback for a client. An agent is provided a number to call from a system with parameters previously setup by the client. An agent may make a call, automatically through the system, to a customer and recite a script provided to the agent. The agent may garner responses from the customer and provide information to the system, via a questionnaire or other means, based on the customer feedback. The system may record and transcribe the phone call and simultaneously mark and tag the script and transcription and provide immediate feedback to the system, the supervisor and the agent allowing for more accurate call analysis and predictive analysis of future calls based on the real-time feedback garnered by the agent and entered into the system.