公开(公告)号：US20240220348A1

公开(公告)日：2024-07-04

申请号：US18149857

申请日：2023-01-04

Applicant: Truist Bank

Inventor： Rajeev Kumar ,  Philip Llewelyn Bayer

IPC: G06F11/07

CPC classification number: G06F11/0775 ,  G06F11/0784 ,  G06F11/0793 ,  G06F2201/84

Abstract: A system and method for providing technical support when using an application that includes recording and/or otherwise capturing a problem as a video file or screen image while using the application and sending the file or image to a technician from the application. The system includes a back-end server operating the online application and having a processor for processing data and information, a communications interface communicatively coupled to the processor, and a memory device storing data and executable code. When the code is executed, the processor can allow a user to record the problem that the user encounters while using the application as a file, send the file to a technical support team to be reviewed, and allow the user to correspond with a technician about the file.

公开(公告)号：US12099401B2

公开(公告)日：2024-09-24

申请号：US18149857

申请日：2023-01-04

Applicant: Truist Bank

Inventor： Rajeev Kumar ,  Philip Llewelyn Bayer

IPC: G06F11/00 ,  G06F11/07

CPC classification number: G06F11/0775 ,  G06F11/0784 ,  G06F11/0793 ,  G06F2201/84

Abstract: A system and method for providing technical support when using an application that includes recording and/or otherwise capturing a problem as a video file or screen image while using the application and sending the file or image to a technician from the application. The system includes a back-end server operating the online application and having a processor for processing data and information, a communications interface communicatively coupled to the processor, and a memory device storing data and executable code. When the code is executed, the processor can allow a user to record the problem that the user encounters while using the application as a file, send the file to a technical support team to be reviewed, and allow the user to correspond with a technician about the file.