公开(公告)号：US20230259653A1

公开(公告)日：2023-08-17

申请号：US17650968

申请日：2022-02-14

Applicant: Twilio Inc.

Inventor： Ian Richard Lane

IPC: G06F21/62 ,  G10L21/003 ,  G10L15/06 ,  G10L15/26 ,  G10L15/22

CPC classification number: G06F21/6254 ,  G10L21/003 ,  G10L15/063 ,  G10L15/26 ,  G10L15/22

Abstract: A company may want to give access to voice conversations (e.g., a support call) to some users for review and analysis. However, the conversations may include personally identifiable information (PII), and the company wants to protect customer information while still allowing the use of the data. In one aspect, techniques are presented for receiving audio from the conversation and obtaining a redacted version of the audio, which does not include the PII, directly from the audio without having to rely on analyzing the transcript of the conversation first. Further, the modified audio may be deidentified to change the voice of the customer in the resulting audio in order to protect the customer identity.

公开(公告)号：US20250086317A1

公开(公告)日：2025-03-13

申请号：US18955124

申请日：2024-11-21

Applicant: Twilio Inc.

Inventor： Ian Richard Lane

IPC: G06F21/62 ,  G10L15/06 ,  G10L15/22 ,  G10L15/26 ,  G10L21/003

Abstract: A company may want to give access to voice conversations (e.g., a support call) to some users for review and analysis. However, the conversations may include personally identifiable information (PII), and the company wants to protect customer information while still allowing the use of the data. In one aspect, techniques are presented for receiving audio from the conversation and obtaining a redacted version of the audio, which does not include the PII, directly from the audio without having to rely on analyzing the transcript of the conversation first. Further, the modified audio may be deidentified to change the voice of the customer in the resulting audio in order to protect the customer identity.

公开(公告)号：US12189817B2

公开(公告)日：2025-01-07

申请号：US17650968

申请日：2022-02-14

Applicant: Twilio Inc.

Inventor： Ian Richard Lane

IPC: G06F21/62 ,  G10L15/06 ,  G10L15/22 ,  G10L15/26 ,  G10L21/003

Abstract: A company may want to give access to voice conversations (e.g., a support call) to some users for review and analysis. However, the conversations may include personally identifiable information (PII), and the company wants to protect customer information while still allowing the use of the data. In one aspect, techniques are presented for receiving audio from the conversation and obtaining a redacted version of the audio, which does not include the PII, directly from the audio without having to rely on analyzing the transcript of the conversation first. Further, the modified audio may be deidentified to change the voice of the customer in the resulting audio in order to protect the customer identity.