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公开(公告)号：US11882242B2
公开(公告)日：2024-01-23
申请号：US17655116
申请日：2022-03-16
Applicant: Twilio Inc.
Inventor： John Wolthuis , Robert Brazier
IPC: H04M3/523 , G06Q10/06 , H04M3/51 , G06Q10/0631 , G06Q10/0633
CPC classification number: H04M3/5235 , G06Q10/0633 , G06Q10/063114 , H04M3/5175 , H04M3/5232 , H04M3/5233 , Y04S10/50
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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公开(公告)号：US20190342453A1
公开(公告)日：2019-11-07
申请号：US16383303
申请日：2019-04-12
Applicant: Twilio Inc.
Inventor： John Wolthuis , Robert Brazier
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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公开(公告)号：US20250126209A1
公开(公告)日：2025-04-17
申请号：US18999322
申请日：2024-12-23
Applicant: Twilio Inc.
Inventor： John Wolthuis , Robert Brazier
IPC: H04M3/523 , G06Q10/0631 , G06Q10/0633 , H04M3/51
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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公开(公告)号：US20220210276A1
公开(公告)日：2022-06-30
申请号：US17655116
申请日：2022-03-16
Applicant: Twilio Inc.
Inventor： John Wolthuis , Robert Brazier
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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公开(公告)号：US11330108B2
公开(公告)日：2022-05-10
申请号：US17117624
申请日：2020-12-10
Applicant: Twilio Inc.
Inventor： John Wolthuis , Robert Brazier
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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Patent Agency Ranking
公开(公告)号：US20180262620A1
公开(公告)日：2018-09-13
申请号：US15979073
申请日：2018-05-14
Applicant: Twilio, Inc.
Inventor： John Wolthuis , Robert Brazier
CPC classification number: H04M3/5235 , G06Q10/063114 , G06Q10/0633 , H04M3/5175 , H04M3/5232 , H04M3/5233
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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公开(公告)号：US20150264180A1
公开(公告)日：2015-09-17
申请号：US14659332
申请日：2015-03-16
Applicant: Twilio, Inc.
Inventor： John Wolthuis , Robert Brazier
CPC classification number: H04M3/5235 , G06Q10/063114 , G06Q10/0633 , H04M3/5175 , H04M3/5232 , H04M3/5233
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
Abstract translation: 工作分发服务的系统和方法。 在为多个外部系统提供工作分发服务的多租户平台中，将优先级分配给第一外部系统的第一工作项。 通过RESTful工作项API调用请求接收工作项。 优先级是根据工作项目的工作项属性和与工作项指定的工作流信息对应的工作流指令进行分配的。 工作流指令由外部系统通过RESTful Workflow API提供。 工作者被分配到工作项目：基于工作项目的优先级，工作流信息和第一个外部系统通过RESTful Worker API管理的工作状态。 工作状态包括工人属性。 工作项由外部系统生成，工作流指令由外部系统管理。
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公开(公告)号：US20240121341A1
公开(公告)日：2024-04-11
申请号：US18542300
申请日：2023-12-15
Applicant: Twilio Inc.
Inventor： John Wolthuis , Robert Brazier
IPC: H04M3/523 , G06Q10/0631 , G06Q10/0633 , H04M3/51
CPC classification number: H04M3/5235 , G06Q10/063114 , G06Q10/0633 , H04M3/5175 , H04M3/5232 , H04M3/5233 , Y04S10/50
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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公开(公告)号：US20210099577A1
公开(公告)日：2021-04-01
申请号：US17117624
申请日：2020-12-10
Applicant: Twilio Inc.
Inventor： John Wolthuis , Robert Brazier
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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公开(公告)号：US09628624B2
公开(公告)日：2017-04-18
申请号：US15099931
申请日：2016-04-15
Applicant: Twilio, Inc.
Inventor： John Wolthuis , Robert Brazier
CPC classification number: H04M3/5235 , G06Q10/063114 , G06Q10/0633 , H04M3/5175 , H04M3/5232 , H04M3/5233
Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
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