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    TECHNIQUE FOR PROVIDING PERSONALIZED INFORMATION AND COMMUNICATIONS SERVICES
    1.
    发明申请
    TECHNIQUE FOR PROVIDING PERSONALIZED INFORMATION AND COMMUNICATIONS SERVICES 审中-公开
    提供个性化信息和通信服务的技术

    公开(公告)号：WO02052368A3

    公开(公告)日：2003-02-13

    申请号：PCT/US0146162

    申请日：2001-11-15

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： ELSEY NICHOLAS J ,  KEPLER MICHAEL A ,  TIMMINS TIMOTHY A ,  SAMUDIO MICHAEL T

    IPC: G06F20060101 ,  G06F12/00 ,  G06F17/30 ,  G06Q10/10 ,  H04M1/2745 ,  H04M1/64 ,  H04M3/38 ,  H04M3/42 ,  H04M3/44 ,  H04M3/493 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  G06F17/60

    CPC classification number: G06Q10/109 ,  H04M1/2745 ,  H04M3/382 ,  H04M3/42161 ,  H04M3/44 ,  H04M3/4931 ,  H04M3/4933 ,  H04M7/00 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/2072 ,  H04M2242/15 ,  Y10S707/99939

    Abstract: A user may utilize a communication device to contact an information/call center (21-27) where an operator provides personalized information and communication services such as listing, contacts and appointements information. When a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call over the Internet. Additionally, appointments information is delivered to the user via a voice connection, SMS, email, facsimile, PDA, etc. Also, a calendaring service helps the user plan a future event and an appointment record concerning the future event is automatically incorporated into the user's calendar. At least, one profile associated with the user is used which specifies the subscribed services and preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

    Abstract translation: 用户可以使用通信设备来联系信息/呼叫中心（21-27），其中运营商提供个性化信息和诸如列表，联系人和应用信息的通信服务。 当用户使用网络浏览器在他/她的私人目录中定位电话号码时，用户可以利用本发明的直接连接特征来通过因特网发起电话呼叫。 此外，约会信息通过语音连接，短信，电子邮件，传真，PDA等传送给用户。此外，日历服务有助于用户计划将来的事件，并且关于未来事件的约会记录被自动并入用户的 日历。 至少使用与用户相关联的一个简档，其指定订阅的服务和接收它们的首选方式。 例如，该简档可以指定使用专业技术的操作者，向用户传递信息的方法等。

    TECHNIQUE FOR PROVIDING INFORMATION ASSISTANCE INCLUDING CONCIERGE-TYPE SERVICES
    4.
    发明专利
    TECHNIQUE FOR PROVIDING INFORMATION ASSISTANCE INCLUDING CONCIERGE-TYPE SERVICES 未知

    公开(公告)号：CA2435065A1

    公开(公告)日：2004-01-22

    申请号：CA2435065

    申请日：2003-07-11

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： SAMUDIO MICHAEL T ,  ELSEY NICHOLAS J

    IPC: H04M3/487 ,  H04M3/533 ,  H04M11/00 ,  H04M11/10

    Abstract: Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line, in accordance with the invention. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.

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