中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

20 records (took 0.022 seconds)

    TECHNIQUE FOR PROVIDING PERSONALIZED INFORMATION AND COMMUNICATIONS SERVICES
    1.
    发明申请
    TECHNIQUE FOR PROVIDING PERSONALIZED INFORMATION AND COMMUNICATIONS SERVICES 审中-公开
    提供个性化信息和通信服务的技术

    公开(公告)号：WO02052368A3

    公开(公告)日：2003-02-13

    申请号：PCT/US0146162

    申请日：2001-11-15

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： ELSEY NICHOLAS J ,  KEPLER MICHAEL A ,  TIMMINS TIMOTHY A ,  SAMUDIO MICHAEL T

    IPC: G06F20060101 ,  G06F12/00 ,  G06F17/30 ,  G06Q10/10 ,  H04M1/2745 ,  H04M1/64 ,  H04M3/38 ,  H04M3/42 ,  H04M3/44 ,  H04M3/493 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  G06F17/60

    CPC classification number: G06Q10/109 ,  H04M1/2745 ,  H04M3/382 ,  H04M3/42161 ,  H04M3/44 ,  H04M3/4931 ,  H04M3/4933 ,  H04M7/00 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/2072 ,  H04M2242/15 ,  Y10S707/99939

    Abstract: A user may utilize a communication device to contact an information/call center (21-27) where an operator provides personalized information and communication services such as listing, contacts and appointements information. When a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call over the Internet. Additionally, appointments information is delivered to the user via a voice connection, SMS, email, facsimile, PDA, etc. Also, a calendaring service helps the user plan a future event and an appointment record concerning the future event is automatically incorporated into the user's calendar. At least, one profile associated with the user is used which specifies the subscribed services and preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

    Abstract translation: 用户可以使用通信设备来联系信息/呼叫中心（21-27），其中运营商提供个性化信息和诸如列表，联系人和应用信息的通信服务。 当用户使用网络浏览器在他/她的私人目录中定位电话号码时，用户可以利用本发明的直接连接特征来通过因特网发起电话呼叫。 此外，约会信息通过语音连接，短信，电子邮件，传真，PDA等传送给用户。此外，日历服务有助于用户计划将来的事件，并且关于未来事件的约会记录被自动并入用户的 日历。 至少使用与用户相关联的一个简档，其指定订阅的服务和接收它们的首选方式。 例如，该简档可以指定使用专业技术的操作者，向用户传递信息的方法等。

    METHOD AND SYSTEM FOR RETRIEVING DATA FROM MULTIPLE DATA SOURCES USING A SEARCH ROUTING DATABASE
    2.
    发明申请
    METHOD AND SYSTEM FOR RETRIEVING DATA FROM MULTIPLE DATA SOURCES USING A SEARCH ROUTING DATABASE 审中-公开
    使用搜索路由数据库从多个数据源检索数据的方法和系统

    公开(公告)号：WO0062264A3

    公开(公告)日：2002-07-11

    申请号：PCT/US0008919

    申请日：2000-04-04

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： KEPLER MICHAEL A ,  HUEY CHRISTOPHER A ,  QU RUNPING ,  WAKE CHRISTOPHER A

    IPC: G06F17/30 ,  G07F17/30

    CPC classification number: G06F17/30545 ,  Y10S707/99933 ,  Y10S707/99936 ,  Y10S707/99937 ,  Y10S707/99945

    Abstract: A search-routing database in used to direct database search requests to only those databases that may contain results to the search request. The search-routing database contains a subset of the data fields from the other databases in the network, along with a field indicating the database to which the search request should be routed. When a database search request is received, a modified search request is generated based on the overlap between the type of information contained in the search request and the type of information contained in the data-fields of the search routing database. This modified search request is submitted to the search-routing database, which returns a list of database candidates which could produce results to the original search request. The original search request is then submitted to those database candidates, and the results are returned to the user.

    Abstract translation: 搜索路由数据库用于将数据库搜索请求定向到可能包含搜索请求结果的那些数据库。 搜索路由数据库包含网络中其他数据库的数据字段的子集，以及指示搜索请求应路由到的数据库的字段。 当接收到数据库搜索请求时，基于包含在搜索请求中的信息的类型与包含在搜索路由数据库的数据字段中的信息的类型之间的重叠，生成修改的搜索请求。 该修改的搜索请求被提交到搜索路由数据库，该数据库返回可以产生原始搜索请求的结果的数据库候选列表。 然后将原始搜索请求提交给这些数据库候选，并将结果返回给用户。

    TECHNIQUE FOR RETURNING TO DIRECTORY ASSISTANCE OR INFORMATION SERVICES PROVIDER UPON COMMAND
    6.
    发明专利
    TECHNIQUE FOR RETURNING TO DIRECTORY ASSISTANCE OR INFORMATION SERVICES PROVIDER UPON COMMAND 未知

    公开(公告)号：CA2367228C

    公开(公告)日：2006-05-30

    申请号：CA2367228

    申请日：1994-08-02

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： KEPLER MICHAEL A ,  COX PATRICK M ,  POWELL ADRIAN P ,  FILLIGER PAUL W

    IPC: H04M3/493 ,  H04M3/56 ,  H04M15/00 ,  H04W4/00

    Abstract: A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiate a call connecting the subscriber to the destination telephone number. However, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred back to a directory assistance operator, who can than provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). Billing information for the calls originated by the directory assistance operator on the subscriber's behalf is logged in a database at the directory assistance center. This data is thereafter provided to the cellular carrier, permitting it to bill the subscriber for calls originated by the directory assistance operator.

    Monitoring of and remote access to call center activity
    8.
    发明专利
    Monitoring of and remote access to call center activity 未知

    公开(公告)号：AU3980399A

    公开(公告)日：1999-11-29

    申请号：AU3980399

    申请日：1999-05-11

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： COX PATRICK M ,  POWELL A PETER ,  KEPLER MICHAEL A ,  HUEY CHRISTOPHER A ,  GIRSCH JOHN E ,  LEE A SHANNON

    IPC: H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/00 ,  H04L12/66

    Abstract: A method of monitoring call center attendants' assistance to callers is provided in which a call monitor is configured to record interaction between attendants and callers. Such interaction may be recorded for all, or substantially all, calls received at a call center. The reviewer optionally specifies criteria concerning calls that are to be recorded. The call monitor connects to a call center switch after a call attendant logs in. When the attendant receives a call matching the specified criteria, if any, the call monitor records interaction the attendant and the caller to create a call record. In a present embodiment of the invention, the call record is stored on the call monitor in compressed digital format. To replay a call record, the reviewer connects to a web server or other interface through an internetwork connection. From the web server the supervisor selects a call record to be played. The call monitor plays the call recording via streaming audio, across the internetwork connection, on the reviewer's computer.

    TECHNIQUE FOR RETURNING TO DIRECTORY ASSISTANCE OR INFORMATION SERVICES PROVIDER UPON COMMAND
    9.
    发明专利
    TECHNIQUE FOR RETURNING TO DIRECTORY ASSISTANCE OR INFORMATION SERVICES PROVIDER UPON COMMAND 未知

    公开(公告)号：CA2367228A1

    公开(公告)日：1995-10-29

    申请号：CA2367228

    申请日：1994-08-02

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： KEPLER MICHAEL A ,  COX PATRICK M ,  POWELL ADRIAN P ,  FILLIGER PAUL W

    IPC: H04M3/493 ,  H04M3/56 ,  H04M15/00 ,  H04W4/00 ,  H04Q7/36 ,  H04M3/42

    Abstract: A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiate a call connecting the subscriber to the destination telephone number. However, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred back to a directory assistance operator, who can than provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). Billing information for the calls originated by the directory assistance operator on the subscriber's behalf is logged in a database at the directory assistance center. This data is thereafter provided to the cellular carrier, permitting it to bill the subscriber for calls originated by the directory assistance operator.

    METHOD AND SYSTEM FOR DIRECTORY ASSISTANCE SERVICES
    10.
    发明专利
    METHOD AND SYSTEM FOR DIRECTORY ASSISTANCE SERVICES 未知

    公开(公告)号：CA2597142C

    公开(公告)日：2012-01-31

    申请号：CA2597142

    申请日：1996-06-06

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： COX PATRICK M ,  POWELL ADRIAN P ,  FILLIGER PAUL W ,  KEPLER MICHAEL A

    IPC: H04M3/493 ,  H04W4/16

    Abstract: A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.

Patent Agency Ranking