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    TECHNIQUE FOR PROVIDING PERSONALIZED INFORMATION AND COMMUNICATIONS SERVICES
    1.
    发明申请
    TECHNIQUE FOR PROVIDING PERSONALIZED INFORMATION AND COMMUNICATIONS SERVICES 审中-公开
    提供个性化信息和通信服务的技术

    公开(公告)号：WO02052368A3

    公开(公告)日：2003-02-13

    申请号：PCT/US0146162

    申请日：2001-11-15

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： ELSEY NICHOLAS J ,  KEPLER MICHAEL A ,  TIMMINS TIMOTHY A ,  SAMUDIO MICHAEL T

    IPC: G06F20060101 ,  G06F12/00 ,  G06F17/30 ,  G06Q10/10 ,  H04M1/2745 ,  H04M1/64 ,  H04M3/38 ,  H04M3/42 ,  H04M3/44 ,  H04M3/493 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  G06F17/60

    CPC classification number: G06Q10/109 ,  H04M1/2745 ,  H04M3/382 ,  H04M3/42161 ,  H04M3/44 ,  H04M3/4931 ,  H04M3/4933 ,  H04M7/00 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/2072 ,  H04M2242/15 ,  Y10S707/99939

    Abstract: A user may utilize a communication device to contact an information/call center (21-27) where an operator provides personalized information and communication services such as listing, contacts and appointements information. When a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call over the Internet. Additionally, appointments information is delivered to the user via a voice connection, SMS, email, facsimile, PDA, etc. Also, a calendaring service helps the user plan a future event and an appointment record concerning the future event is automatically incorporated into the user's calendar. At least, one profile associated with the user is used which specifies the subscribed services and preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

    Abstract translation: 用户可以使用通信设备来联系信息/呼叫中心（21-27），其中运营商提供个性化信息和诸如列表，联系人和应用信息的通信服务。 当用户使用网络浏览器在他/她的私人目录中定位电话号码时，用户可以利用本发明的直接连接特征来通过因特网发起电话呼叫。 此外，约会信息通过语音连接，短信，电子邮件，传真，PDA等传送给用户。此外，日历服务有助于用户计划将来的事件，并且关于未来事件的约会记录被自动并入用户的 日历。 至少使用与用户相关联的一个简档，其指定订阅的服务和接收它们的首选方式。 例如，该简档可以指定使用专业技术的操作者，向用户传递信息的方法等。

    COMMUNICATIONS METHODS AND SYSTEMS USING VOICEPRINTS
    2.
    发明申请
    COMMUNICATIONS METHODS AND SYSTEMS USING VOICEPRINTS 审中-公开
    使用VOICEPRINTS的通信方法和系统

    公开(公告)号：WO2004095811A2

    公开(公告)日：2004-11-04

    申请号：PCT/US2004008892

    申请日：2004-03-24

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A ,  MILLER JOHN S ,  BAKER NATHAN B ,  HUEY CHRISTOPHER A ,  LJUBICICH PHILIP A

    IPC: H04M3/487 ,  H04M3/493 ,  H04M

    CPC classification number: H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

    Abstract: In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.

    Abstract translation: 在多个用户可能与同一帐户相关联的通信系统中，用户的声纹用于识别用户的简档，便于识别用户的偏好而不需要用户的附加信息。 该系统还可以监视对各个用户播放的消息，以控制向用户播放消息。 基于声波纹的用户可以将与同一帐户相关联的用户的呼叫分配给呼叫者发起账单。 可以收集Voiceprint用于在用户与系统注册期间以及在用户与系统之间的对话期间导出声纹样本。 可以基于呼叫系统的电话的类型来设置声纹比较阈值，以补偿噪声。 监控用户的电话号码和/或地址的更改，如果发现更改，则调整阈值。

    DIRECTORY ASSISTANCE SYSTEM CAPABLE OF PROVIDING TELEPHONIC CONCIERGE SERVICES
    3.
    发明申请
    DIRECTORY ASSISTANCE SYSTEM CAPABLE OF PROVIDING TELEPHONIC CONCIERGE SERVICES 审中-公开
    能够提供电话服务的电话辅助系统

    公开(公告)号：WO0167731A3

    公开(公告)日：2002-08-08

    申请号：PCT/US0107137

    申请日：2001-03-05

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： KEPLER MICHAEL ,  ELSEY NICHOLAS J ,  ESSEX MICHAEL ,  STAFFORD JOHN S ,  TIMMINS TIMOTHY A

    IPC: G06Q10/02 ,  H04M3/493 ,  G06F17/60 ,  G07F17/42

    CPC classification number: H04M3/4931 ,  G06Q10/02

    Abstract: A system and method is described for providing concierge-like services to individuals requesting such services comprising a pool of operators agents capable of receiving the request for concierge-like services and generating an electronic ticket representing such request and a pool of fulfillment agents capable of receiving the electronic ticket and engaging in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.

    Abstract translation: 描述了一种系统和方法，用于向请求此类服务的个人提供礼宾类服务，包括能够接收礼宾类服务的请求的运营商代理池，并生成表示此类请求的电子票证和能够接收的履行代理池 电子机票，并采取必要的行动来履行请求。 代理商联网到目录帮助和礼宾数据库以及礼宾服务的第三方提供商，以促进过程。

    PERSONALIZED VOICE APPLICATIONS IN AN INFORMATION ASSISTANCESERVICE
    5.
    发明专利
    PERSONALIZED VOICE APPLICATIONS IN AN INFORMATION ASSISTANCESERVICE 未知

    公开(公告)号：CA2513900A1

    公开(公告)日：2006-01-30

    申请号：CA2513900

    申请日：2005-07-26

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： MILLER JOHN S ,  TIMMINS TIMOTHY A

    IPC: H04M3/493

    Abstract: To personalize a voice information delivery service, e.g., directory assistance, a voice email service, stock quotation service and other information assistanc e services, a user is afforded an option to customize automated voices/speeches to deliver information to him/her. The automated voices/speeches may be customized for different services and functions, and/or in terms of urgency, context, etc. of the information to b e voice-delivered. In an illustrative embodiment, the user's voice preferences for voice information deliveries are recorded in a user profile, which are represented by sets of speech characterizing parameters, respectively, based on which a text-to-speech (TTS) engine reads given text information to the user in the corresponding preferred voices/speeches.

    TECHNIQUE FOR ATTRIBUTING COMMUNICATION CALL TRANSACTIONS TOUSER AFFILIATIONS AND ADJUSTING BILLINGS THEREOF
    7.
    发明专利
    TECHNIQUE FOR ATTRIBUTING COMMUNICATION CALL TRANSACTIONS TOUSER AFFILIATIONS AND ADJUSTING BILLINGS THEREOF 未知

    公开(公告)号：CA2408429A1

    公开(公告)日：2003-04-19

    申请号：CA2408429

    申请日：2002-10-16

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A

    IPC: H04M15/00 ,  H04M3/493

    Abstract: In prior art, a user can access a particular information assistance service provider only through the carrier contracting the particular provider by dialing special digits recognized by the carrier's switches. In accordance with the invention, an independent telephone number is assigned to the particular provider which enables the user to call the provider independent of the carrier used. When the user calls the provider for information assistance service using the independent telephone number, a user affiliation file associated with the user is retrieved. Such a file includes information concerning one or more user affiliations recognized by the provider. Part of the service charges incurred in the information assistance call are allocated to the recognized user affiliations, or the user as a credit, discount or other remuneration.

    TECHNIQUE FOR SHARING INFORMATION THROUGH AN INFORMATION ASSISTANCE SERVICE
    9.
    发明专利
    TECHNIQUE FOR SHARING INFORMATION THROUGH AN INFORMATION ASSISTANCE SERVICE 未知

    公开(公告)号：CA2483358A1

    公开(公告)日：2005-04-01

    申请号：CA2483358

    申请日：2004-10-01

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A

    IPC: G06F17/30 ,  H04L12/16 ,  H04M3/38 ,  H04M3/42 ,  H04M3/487 ,  H04M3/493

    Abstract: Search results and information found at an information source are transferre d to a repository, such as an information depot, which is accessible by a number of means, including telephone and Internet. Data identifying a user are maintained at the repository. Information is received from the information source where it is associated with the identifying data. The information is then stored at the repository and released to selected recipients based on instructions from the user that include the identifying data. The repository may be accessed through an information assistance service. The identifying data are used to recognize the user when the user accesses the information at the repository. Recognition may be performed, e.g., using automatic number identification (ANI) or a user voiceprint.

    TECHNIQUE FOR ASSISTING A USER WITH INFORMATION SERVICES AT AN INFORMATION/CALL CENTER
    10.
    发明专利
    TECHNIQUE FOR ASSISTING A USER WITH INFORMATION SERVICES AT AN INFORMATION/CALL CENTER 未知

    公开(公告)号：CA2450116A1

    公开(公告)日：2004-05-18

    申请号：CA2450116

    申请日：2003-11-17

    Applicant: METRO ONE TELECOMMUNICATIONS

    Inventor： TIMMINS TIMOTHY A ,  HUEY CHRISTOPHER A ,  MILLER JOHN S

    IPC: H04M3/53 ,  H04M3/533 ,  H04L12/66 ,  H04L12/12 ,  H04M3/493 ,  H04L12/54

    Abstract: The present invention is directed to using an information assistance service to send a message to a desired destination, e.g., an e-mail address, or other addresses associated with wireless telephones, pagers, SMSs, PDAs, PIM systems, etc. The message may include multimedia information, e.g., audio, video and/or text information. The information assistance service provider obtains "message overhead" data, as opposed to message content or body, from the caller or from external or internal databases such as the caller's contacts folders (also known as private directories) and user profiles. Such message overhead data may include "envelope" information such as the destination address (e.g., e-mail address) to which the message is to be delivered, destination name, sender's name and return address (e.g., return e- mail address). The data may also include a carbon copy (CC) address(es), a subject line, a signature, and/or notes for attachment to the message body, as well as a message ID for keeping trac k of the message. The message overhead data are entered automatically into the data fields bas ed on one or more criteria such as the data used in the previous message or the data used most frequently. If the correct data are not available automatically, the operator may type the data in using auto completion. The information assistance service provider transmits the messag e overhead data to a message server, and connects the caller to the message server to record th e message content to complete the message. The message server then integrates the received messag e overhead data with the recorded message content, and sends the resulting message to the desired destination. Using the message ID, the recipient may send a reply to the sender via the information assistance service provider. The reply, which includes reply overhead data and reply message content, may be in the form of a telephone call or an electronic reply or a combination o f the two. The messaging feature of the present invention may be offered to a caller who attempted a call but for some reason the call was incomplete and the caller is returned to the information assistance service provider for more assistance.

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