公开(公告)号：EP2030424A2

公开(公告)日：2009-03-04

申请号：EP07777431.3

申请日：2007-06-06

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

公开(公告)号：EP1989868A2

公开(公告)日：2008-11-12

申请号：EP06837848.8

申请日：2006-11-17

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  JAIN, Mukul ,  KHOURI, Joseph, F.

IPC: H04M11/00

CPC classification number: H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

公开(公告)号：EP1982266A2

公开(公告)日：2008-10-22

申请号：EP06844501.4

申请日：2006-11-22

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  JAIN, Mukul ,  KHOURI, Joseph, F.

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

Abstract: A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

公开(公告)号：EP1757081A2

公开(公告)日：2007-02-28

申请号：EP05738569.2

申请日：2005-04-21

Applicant: Cisco Technology, Inc.

Inventor： LEE, Johnny, H. ,  CRUZ, Aristotle, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C. ,  PATEL, Labhesh

IPC: H04M11/10

CPC classification number: H04L67/24 ,  H04L51/04 ,  H04M11/10

Abstract: A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at approximately the reminder time, and communicating the reminder message from the reminder center to the user.

Abstract translation: 用于传达提醒消息的方法包括建立用户和提醒中心之间的第一连接。 该方法包括从用户向提醒中心传送提醒时间。 该方法还包括在提醒中心处调度提醒消息，并终止用户和提醒中心之间的第一连接。 该方法包括在提醒中心从与用户相关联的多个端点中选择与用户相关联的优选端点。 该方法还包括尝试在用户和提醒中心之间建立第二连接，使用与用户相关联的优选端点，大约是提醒时间，并将提醒消息从提醒中心传送给用户。

公开(公告)号：EP1757076A2

公开(公告)日：2007-02-28

申请号：EP05733870.9

申请日：2005-04-05

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  FITZGERALD, Cary, W ,  SARKAR, Shantanu ,  PATEL, Labhesh

IPC: H04M3/42

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data (Fig. 1, 12a) indicating a current status of each of one or more users in a call pickup group (CPG) (Fig. 1, 16) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

公开(公告)号：EP1461918A1

公开(公告)日：2004-09-29

申请号：EP02786989.0

申请日：2002-12-11

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  MUKHERJI, Arijit ,  PATEL, Labhesh ,  WAKERLY, John, F.

IPC: H04L12/56 ,  H04L29/06

CPC classification number: H04L47/822 ,  H04L47/2416 ,  H04L47/245 ,  H04L47/2458 ,  H04L47/70 ,  H04L47/745 ,  H04L47/765 ,  H04L47/801 ,  H04L47/805 ,  H04L47/821

Abstract: A method and system for providing destination-based call priority includes receiving a request to establish a connection to a dialed number. A priority for the connection is determined based on the dialed number. The connection is established based on the priority.