中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

8 records (took 0.025 seconds)

    SYSTEM AND METHOD FOR VOICE SCHEDULING AND MULTIMEDIA ALERTING
    1.
    发明申请
    SYSTEM AND METHOD FOR VOICE SCHEDULING AND MULTIMEDIA ALERTING 审中-公开
    用于语音调度和多媒体报警的系统和方法

    公开(公告)号：WO2005117410A2

    公开(公告)日：2005-12-08

    申请号：PCT/US2005/013676

    申请日：2005-04-21

    Applicant: CISCO TECHNOLOGY, INC. ,  LEE, Johnny, H. ,  CRUZ, Aristotle, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C. ,  PATEL, Labhesh

    Inventor： LEE, Johnny, H. ,  CRUZ, Aristotle, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C. ,  PATEL, Labhesh

    IPC: H04M11/10

    CPC classification number: H04L67/24 ,  H04L51/04 ,  H04M11/10

    Abstract: A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at approximately the reminder time, and communicating the reminder message from the reminder center to the user.

    Abstract translation: 用于传达提醒消息的方法包括建立用户和提醒中心之间的第一连接。 该方法包括从用户向提醒中心传达提醒时间。 该方法还包括在提醒中心处调度提醒消息，并终止用户和提醒中心之间的第一连接。 所述方法包括在提醒中心从与用户相关联的多个端点中选择与用户相关联的优选端点。 该方法还包括在大约提醒时间，使用与用户相关联的优选端点，尝试在用户和提醒中心之间建立第二连接，并将提醒消息从提醒中心传送给用户。

    METHOD AND SYSTEM OF AUTOMATICALLY PAUSING AN AUTOMATED VOICE SESSION
    3.
    发明申请
    METHOD AND SYSTEM OF AUTOMATICALLY PAUSING AN AUTOMATED VOICE SESSION 审中-公开
    自动停止自动语音会话的方法和系统

    公开(公告)号：WO2007061545A1

    公开(公告)日：2007-05-31

    申请号：PCT/US2006/040915

    申请日：2006-10-18

    Applicant: CISCO TECHNOLOGY, INC. ,  DE GRAZIA, Bradley, R. ,  LEE, David, C. ,  LEE, Johnny, H. ,  JABBOUR, Fadi, R.

    Inventor： DE GRAZIA, Bradley, R. ,  LEE, David, C. ,  LEE, Johnny, H. ,  JABBOUR, Fadi, R.

    IPC: H04M11/10

    CPC classification number: H04M3/53333 ,  H04M3/5166 ,  H04M2203/303 ,  H04M2203/551

    Abstract: A method for providing communication with an automated voice system includes establishing a first communication session between a caller and the automated voice system. The first communication session includes a call thread. The method also includes receiving a signal indicative of a call event. In response to receiving the signal indicative of the call event, a state of the call thread is saved. The method also includes establishing a second communication session between the caller and the automated voice system at a state of the call thread associated with the saved state of the call thread.

    Abstract translation: 一种用于与自动语音系统进行通信的方法包括在呼叫者和自动语音系统之间建立第一通信会话。 第一个通信会话包括一个呼叫线程。 该方法还包括接收指示呼叫事件的信号。 响应于接收到指示呼叫事件的信号，保存呼叫线程的状态。 该方法还包括在与呼叫线程的保存状态相关联的呼叫线程的状态下在呼叫者和自动语音系统之间建立第二通信会话。

    QUEUING AN AUTOMATIC CALL DISTRIBUTION CALL THAT HAS DISCONNECTED
    4.
    发明申请
    QUEUING AN AUTOMATIC CALL DISTRIBUTION CALL THAT HAS DISCONNECTED 审中-公开
    QUEUING自动呼叫分配呼叫已被断开

    公开(公告)号：WO2007035222A1

    公开(公告)日：2007-03-29

    申请号：PCT/US2006/033077

    申请日：2006-08-23

    Applicant: CISCO TECHNOLOGY, INC.. ,  LEE, Johnny, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C.

    Inventor： LEE, Johnny, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C.

    IPC: H04M3/523

    CPC classification number: H04M3/5231 ,  H04M7/006

    Abstract: ACD system with out-dial function allowing callback of caller when the time to wait for an agent to be free (on hold) would be too long. In this case the caller can disconnect maintaining his position in the queue and upon his turn in the queue being reached, receive a call from the out-dialling system connecting him and the agent.

    Abstract translation: 具有拨出功能的ACD系统允许呼叫者回呼等待代理人空闲（处于保持状态）的时间太长。 在这种情况下，呼叫者可以断开维持他在队列中的位置，并且在到达队列的转弯时，接收来自连接他和代理人的拨号系统的呼叫。

    QUEUING AN AUTOMATIC CALL DISTRIBUTION CALL THAT HAS DISCONNECTED
    5.
    发明授权
    QUEUING AN AUTOMATIC CALL DISTRIBUTION CALL THAT HAS DISCONNECTED 有权

    公开(公告)号：EP1927243B1

    公开(公告)日：2018-10-03

    申请号：EP06813705.8

    申请日：2006-08-23

    Applicant: Cisco Technology, Inc.

    Inventor： LEE, Johnny, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C.

    IPC: H04M3/523

    CPC classification number: H04M3/5231 ,  H04M7/006

    Abstract: A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method includes connecting the call to an automatic call distributor through a second connection and determining that the call is queued. The method includes terminating the first connection with the caller and receiving an indicator to reestablish a connection with the caller. The method also includes reestablishing a connection with the caller.

    SYSTEM AND METHOD FOR VOICE SCHEDULING AND MULTIMEDIA ALERTING
    6.
    发明公开
    SYSTEM AND METHOD FOR VOICE SCHEDULING AND MULTIMEDIA ALERTING 审中-公开
    多媒体信息系统VERFAHRENFÜRVOICE-EINTEILUNG

    公开(公告)号：EP1757081A2

    公开(公告)日：2007-02-28

    申请号：EP05738569.2

    申请日：2005-04-21

    Applicant: Cisco Technology, Inc.

    Inventor： LEE, Johnny, H. ,  CRUZ, Aristotle, H. ,  JABBOUR, Fadi, R. ,  LEE, David, C. ,  PATEL, Labhesh

    IPC: H04M11/10

    CPC classification number: H04L67/24 ,  H04L51/04 ,  H04M11/10

    Abstract: A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at approximately the reminder time, and communicating the reminder message from the reminder center to the user.

    Abstract translation: 用于传达提醒消息的方法包括建立用户和提醒中心之间的第一连接。 该方法包括从用户向提醒中心传送提醒时间。 该方法还包括在提醒中心处调度提醒消息，并终止用户和提醒中心之间的第一连接。 该方法包括在提醒中心从与用户相关联的多个端点中选择与用户相关联的优选端点。 该方法还包括尝试在用户和提醒中心之间建立第二连接，使用与用户相关联的优选端点，大约是提醒时间，并将提醒消息从提醒中心传送给用户。

Patent Agency Ranking